Video Customization

It’s Me 247 Video Customization Service

Would you like one of the It’s Me 247 How-To Videos customized with your credit union branding? If so, you’ve come to the right place! Take a look at the “frequently asked questions” below to get an idea of what the It’s Me 247 Video Customization Service encompasses.

Need an It’s Me 247 How-To Video customized?

Please contact us with the link to the video you need customized, as well as which customization service (Basic or Deluxe) you’re interested in, and any applicable items needed (i.e. credit union logo, etc.). We will then reach out to you with any further items we may need.

Contact Us

What types of videos can be customized?

As part of this service, we will customize the following member-facing videos:

It’s Me 247 How-To Videos (online banking and online bill pay video tutorials)

Example Video:
Deleting a Document in Your Virtual StrongBox

It’s Me 247 marketing videos

Example Video:
My Virtual StrongBox

Can I see a sample of a video that has been customized?

Here is a bill pay video that was recently customized.

Sample of Customized Video

How much does the service cost?

Depending on the specific request, prices for Basic customization typically range from $200 to $350 per video and from $300 to $1,750 or higher per video for Deluxe customization. All prices are approximate; a specific quote will be provided for your project upon request.

Request Quote

What does our credit union need to provide CU*Answers?

  • Your credit union logo in an eps or Adobe Illustrator format
  • The MoveIT ID of the staff member to whom you’d like the final product delivered
  • Test account credentials (URL, user name, and password) to your credit union online banking site (Deluxe service only)

How long will it take to customize the video(s)?

While the turnaround time will depend on many factors, including current orders and the number of videos ordered, it should take about 2-4 weeks for Basic customization and 6-8 weeks for Deluxe customization.

How will the customized video(s) be delivered to our credit union?

We will transfer a .mp4 video file to you via the CU*Answers MoveIT file transfer software. Additional fees apply if you would like DVDs made.

What does the service include?

Basic Deluxe
Logo Customization Your credit union logo will be shown instead of the It’s Me 247 Online Banking logo. (This does not apply to the logo shown in the software itself. For customization of this logo, please see “Software Customization” section below.)

For example, for videos in the It’s Me 247 How-To Video Series, your credit union logo would replace the It’s Me 247 logo at the beginning and end of the video where it reads “It’s Me 247 How-To Video Series.”

Text Customization Your credit union name and contact information will be displayed at the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be displayed where it reads “Learn More” at the end of the video.

Voice Customization 1. Your credit union name will replace the “It’s Me 247” when It’s Me 247 Online Banking is mentioned.

For example, for videos in the It’s Me 247 How-To Video Series, a mention of your credit union online banking site would replace the mention of the It’s Me 247 Online Banking site in the video introduction where the video title is shown and it talks about what the viewer will learn in the video.

2. Your credit union name and contact information will be added to the end of the video.

For example, for videos in the It’s Me 247 How-To Video Series, your credit union name and contact information would be added to the end where it reads “Learn More.”

Software Customization The software displayed in the video will be your own credit union software with your logo, colors, and products/services offered.

For example, for videos in the It’s Me 247 How-To Video Series, the online banking site used to make the video would be your own credit union online banking site with your credit union logo, colors, and products/services you have activated for your members in online banking.

Updated
January 20, 2017

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