Asterisk Intelligence

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Have questions? Contact the Asterisk Intelligence Team!
Contact Us
Phone: 1-800-327-3478 x870
Email: ai@cuanswers.com

Work smarter, not harder. The Asterisk Intelligence team brings you a team of analysts who work to interpret your data for insights and opportunity. Tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM) give the power to see and control your database. Then we work with you to maximize the benefit of these solutions in the context of our five pillars of data analytics – Finance, Operations, Fraud, Audience, & Marketing.

Unique Data ManagementGood data management means better analytics and is critical to support any business intelligence effort. The Asterisk Intelligence team emphasizes data warehousing strategies and solutions for database administrators at every credit union. Use Unique Data Management (UDM) to customize your member’s profile, increase the archiving of database files, sign on for extended availability of transaction histories, and reach out with opportunities for data exchanges with your 3rd party vendors.

Partner with Asterisk Intelligence to harness the power of your data with business intelligence and database management!

   

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Meet the Team

Keegan Daniel
VP Professional Services

Beginning his career at CU*Answers in 2007 as a Client Service Representative, Keegan’s quick and thorough understanding of the credit union environment soon saw him promoted to a managerial position within the department. By 2012, his critical business skills and ability to perform at a high level led him to the CU*Answers Management Services team, as the leader of the newly minted Earnings Edge brand. Since its inception, Keegan has led the Earnings Edge team to drive growth and efficiencies for credit union customers and owners. Keegan is known for his all-around expertise, experience, and level of organization that helps credit unions reach their goals of becoming high-performing cooperatives.

Most recently, Keegan has been tasked with managing the Asterisk Intelligence Team. The Asterisk Intelligence team works with credit unions to establish business intelligence teams, develop business intelligence strategies and develop external data warehouse strategies.

Thomas Hull
Business Intelligence Analyst

After joining the CU*Answers family in 2011 as a Staff Accountant, Thomas’ passion for data and analytics became immediately apparent, and he quickly grew to become the corporate resource for data trending and forecasting, financial analysis, and data visualization.

In 2017, Thomas joined the Asterisk Intelligence team as a Business Intelligence Analyst, playing a vital role in new service development. Through his extensive background in finance and corporate accounting, he provides a unique perspective on the value that data strategies can bring to an organization; everything from budgeting and corporate planning, supporting RFP’s, to board reporting.

“I look forward to contributing my knowledge and expertise to the Asterisk Intelligence team by generating knowledge and insight for credit unions, identifying opportunities, and ultimately manufacturing value!”

Annalyn Hawkes
Business Intelligence Analyst

Known for her versatility and value within the cuasterisk.com network, Annalyn began her career with Xtend in 2012 as a Contact Center Representative. Equipped with a sharp attention to detail, Annalyn quickly advanced to the project-based role of Business Support Representative. Her adept project managing skill set led to a management position in 2015, as she assumed the role of Assistant Manager of the Business Support Team.

Annalyn most recently joined the CU*Answers Asterisk Intelligence team in 2017 as a Business Intelligence Analyst, where she shares her experience and passion for data mining, analytics, and business development. Her expansive background at Xtend allowed her to develop invaluable proficiency at using data to find opportunity, strategize action, and track results for impact and trend analysis, making her an asset to both the Asterisk Intelligence team, and our credit union partners.

“I am excited to be joining the Asterisk Intelligence team as organizations are putting so much attention on data! There is so much value in connecting data points to tell a story, and I believe our data analytics and data warehouse solutions will bring that value to credit unions of all sizes.”

Josh Peacock
Assistant Manager Analytics, Business Development

Originally from Southwest Michigan, Josh spent 15 years working in both North and South Carolina before returning to Michigan in the late 1990s to begin his career at CU*Answers. Though he initially served as an independent consultant, Josh accepted a full-time role with the company in 2010. His responsibilities today are twofold: first, he leads a team focused on new product development. Initially, these new products resided only within the company’s core software platform, however, Josh has since expanded his efforts to deliver web-based analytical products to help better serve the CU*Answers client base, and second, he’s engaging in business development activities to expand revenue streams beyond the CU*Answers network.

Though Josh has helped drive innovation in many ways during his two-decade tenure with the firm, one of his most notable achievements came in 2005 as the technical project leader for CU*Answers credit card platform. A true win-win, this platform has since become a major revenue stream for both CU*Answers and its network of credit unions. Today, the platform supports over 100 credit unions that generate over 25 million credit card transactions annually.

Outside of work, Josh has recently developed a strong passion for PICKLEBALL – a sport that is quickly gaining popularity in North America. Josh is also a former Michigan State Racquetball Champion.

Updated
October 16, 2019

Analytics Booth surpasses 1,400 days of operational history

Asterisk Intelligence, a data analytics team at CU*Answers, which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently surpassed 1,400 days of operational tracking available in Analytics Booth, a web-based operational trending and analysis toolkit. Analytics Booth tracks and trends credit union operations, portfolio performance, and membership trends daily, providing credit union […]

Jul 29, 2020

Don’t Miss This Week’s Proving Data Strategies: Locating Lending Opportunities

Don’t Miss This Week’s Proving Data Strategies: Locating Lending Opportunities

Managing and responsibly growing our loan portfolios is one priority which most of us can relate on.  Looking internally at our existing membership for opportunities can often times yield the best ROI, driven by leveraging our existing relationship and established trust with the member, increased availability of historical financial performance of the member, and an… Read more »

Jul 28, 2020

Proving Data Strategies: Locating Lending Opportunities

Proving Data Strategies: Locating Lending Opportunities

Managing and responsibly growing our loan portfolios is one priority which most of us can relate on.  Looking internally at our existing membership for opportunities can often times yield the best ROI, driven by leveraging our existing relationship and established trust with the member, increased availability of historical financial performance of the member, and an… Read more »

Jul 23, 2020

Join the Asterisk Intelligence Team for a Release Review!

Join the Asterisk Intelligence Team for a Release Review!

Asterisk Intelligence Release Review: Data Strategies Join the CU*Answers Asterisk Intelligence Team as they review database changes implemented with the 20.07 CU*BASE release.  Hear our take on new dashboards released and learn about the value they can add to your organization. Review database changes, impacts to your Ad Hoc reporting, as well as must-see new… Read more »

Jul 20, 2020

CANCELLED: August Asterisk Intelligence Week

CANCELLED: August Asterisk Intelligence Week

After careful discussion between our team members, we have decided to cancel the Asterisk Intelligence Week courses for our August session.  These courses, which were originally scheduled for August 10 – 13, will not be rescheduled for a different date this quarter. However, if you are interested in attending a future Asterisk Intelligence Week event,… Read more »

Jul 17, 2020

Join the Asterisk Intelligence Team for a Release Review!

Join the Asterisk Intelligence Team for a Release Review!

Asterisk Intelligence Release Review: Data Strategies Join the CU*Answers Asterisk Intelligence Team as they review database changes implemented with the 20.07 CU*BASE release.  Hear our take on new dashboards released and learn about the value they can add to your organization. Review database changes, impacts to your Ad Hoc reporting, as well as must-see new… Read more »

Jul 15, 2020

Don’t Miss This Week’s Proving Data Strategies: Tracking Digital Channels

Don’t Miss This Week’s Proving Data Strategies: Tracking Digital Channels

Do you know how many members are using your mobile application, or what their preferred authentication method is?  Recent events have highlighted the importance of digital channels adding new value propositions to services such as eStatements, remote deposits, and mobile banking.  Tracking the adoption and utilization of these channels allows for the identification of new… Read more »

Jul 13, 2020

Proving Data Strategies: Tracking Digital Channels

Proving Data Strategies: Tracking Digital Channels

Do you know how many members are using your mobile application, or what their preferred authentication method is?  Recent events have highlighted the importance of digital channels adding new value propositions to services such as eStatements, remote deposits, and mobile banking.  Tracking the adoption and utilization of these channels allows for the identification of new… Read more »

Jul 9, 2020

Don’t Miss This Week’s Proving Data Strategies: Delinquency, Write-Offs, and Charge-Offs

Don’t Miss This Week’s Proving Data Strategies: Delinquency, Write-Offs, and Charge-Offs

How has loan delinquency trended over the last 30, 60, or 90 days?  Which loan category has observed the most write-offs in the last 3 years?  What is the difference between a written off loan and a charged off loan? Properly managing these loans and building early identification systems and procedures can help avoid losses… Read more »

Jun 29, 2020

Don’t Forget, the AB_20.06 Analytics Booth Release Arrives June 28!

Don’t Forget, the AB_20.06 Analytics Booth Release Arrives June 28!

The Asterisk Intelligence Team is excited to present the AB_20.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 28!  This release features: The ability to refine the reporting frequencies for Everything Alerts Additional ways to run tests over your Alert data points Time saving Trends Changes Phase II of the 2020 Analytics… Read more »

Jun 25, 2020