OpsEngine

What is OpsEngine?

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OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers.

Think about the invisible man for a minute. If you can’t see him, then he’s being what he’s supposed to be. OpsEngine – our production services – are like that. But ask yourself a few quick questions:

What if we turned off the engine?
What if there were suddenly no Operators processing for our clients?
What if no ACH came in this morning?
What if there were no reports to review?

The OpsEngine would suddenly become critical! And it is, every day, by doing all the things we expect the OpsEngine to do. So let’s turn it around and think about all the things the OpsEngine does do, day-in and day-out, 365 days a year:

  • Over a quarter of a million manual transactions handled with an error rate that’s close to zero.
  • Nightly processing for over 150 credit unions, six days a week, in under an hour and half.
  • Over 110,000,000 in ACH transactions processed daily.
  • Archive services
  • System administration
  • In-house processor development and support
  • Monthly statement processing
  • Tax reporting
  • Automation management
  • Production programming and support

The list could go on, but you get the idea.

The OpsEngine is a combination of data center experts, products, and services that help turn business strategy into business execution at the production level effectively, consistently, and securely.

 

Who is OpsEngine?

Primarily, OpsEngine is the Operations Team and the Production Programming Team at CU*Answers Data Center. Today’s processing environment is complex, though, and we work closely with Network Services, the System-i Administration Team, the EFT Team and others.

Why OpsEngine?

We have the strategic plan and the intention to execute your business. From preparation to production, we’ll get your business engine tuned and running smoothly.

Our experts know the data center business and run operations 24/7/365. We will partner with you to provide you with the solutions that will let you succeed in accomplishing your work…

Effectively…

We have the knowledge and experience that will allow you to excel in your business. Whether it comes to handling your daily workload, automating nightly processing or securing sensitive data, we have a complete set of tools that will let you get the job done.

Consistently…

We can provide the training, documentation, and support that will ensure that your business runs smoothly and reliably; and we will be there when you need us to find new solutions as you change and grow your business.

Securely…

In today’s business environment, protecting your data is not just a focus, it’s a requirement. From in-place and backup encryption to site security, from a robust business continuity program to policies and practices that are built for safety, we make it our priority to help protect your data.

What does OpsEngine Offer?

It is a set of experts, a suite of products, and a set of services designed to help turn business strategy into business execution at the production level.

    1. Using OpsEngine Resources to execute for you (data center operations)
    2. Support, training, education and planning opportunities for your data center
    3. Leading edge products to augment and enhance your data center operations

We are upping our game and commitment to the production requirements of our clients. It is the Production Center at CU*Answers focused on making the client data center a business priority.

Updated
June 16, 2016

May Tricks of the Trade Webinar

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Mark your calendar for the upcoming Tricks of the Trade webinar! Scheduled for Tuesday, May 17 from 3:30-4:00 PM ET, the interactive and engaging May Tricks of the Trade webinar will give you an in-depth look at documentation related to OpsEngine, including services and automation, as well as information… Read more »

May 10, 2016

Get Started Today with Member Notice Printing Service

ATTENTION ONLINE  CREDIT UNIONS Professional Member Notice Printing through Sage Direct: Getting Started is Easy! ŸProfessional Design FREE Branding Option Lower Cost for Multiple Notices Brought to you by OpsEngine! Learn More Here Ready to get started? Use the link below to save the form to your PC, complete it, and email it to Julie Gessner!… Read more »

Feb 19, 2016

On your mark, get set….

ATTENTION SELF-PROCESSING CREDIT UNIONS: It’s time to start your engine. Get your Ops engine running with CU*BASE Operator Edition! Designed by expert Operators especially for Self-Processing Credit Unions, the CU*BASE Operator Edition is here to simplify and streamline operations tasks – from Operator to maintenance staff and anyone in between, once you’re logged in to… Read more »

Dec 23, 2015

Color Statements Now Available!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Make a statement with COLOR! Now Available – Statements in Color! Our printing partner Sage Direct makes it affordable and easy to offer your members color statements! Did you know that: 54% of people are more likely to read documents printed in color (source: Xerox Corporation). Color increases payment… Read more »

Mar 3, 2015

Improved Member Notice Printing

ATTENTION CLIENTS WHOSE MEMBER NOTICES ARE PRINTED BY CU*ANSWERS: Improved member notice printing is coming on January 1, 2015! The new notice printing service will include: Professional Design A FREE Branding Option Lower Cost for Multiple Notices Learn More

Dec 8, 2014

Update Tax Forms Handling Instructions by Noon

ATTENTION ONLINE CREDIT UNIONS: ACTION REQUIRED BY NOON TODAY, DECEMBER 5 – Update Tax Forms Handling Instructions. As a reminder, if you have not already done so, you have until 12 PM ET today, December 5, to update your Tax Forms Handling Instructions in MNUPDT #26 “Update Tax Form Handling Instruc”. Even if you do… Read more »

Dec 5, 2014