OpsEngine

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Every day there is a team of people at CU*Answers assuring your credit union is running at optimal efficiency. This team is OpsEngine.

OpsEngine is a dynamic function at the heart of credit union business. Our team assures your credit union members are able to transact business. Reliable performance, efficient design, flexible implementation, scalable solutions, increased security, maximized uptime. These are the qualities that OpsEngine is known for.

For years, credit unions had no reason to work on Sundays. Members stayed home, stores were closed and there was no internet. Along came technology, changing the way we do business. Members shop 24 hours a day. Businesses are open 7 days a week. Members shop everywhere and everyday. All of this changed the way credit unions perform. The world has changed the way we think.

Dedicated to Your Future – What’s This Site All About

  • Reliable performance
  • Efficient design
  • Flexible implementation
  • Scalable solutions
  • Increased security
  • Maximized uptime

CU*Answers is dedicated to the future of data processing. OpsEngine has dedicated our time, technical resources and talented staff to the ability to serve your members 24 hours a day 7 days a week. This website is dedicated to our major business approaches. Here you will find information relative to what is changing, how things are changing, when things are changing and what all of this means to you, our credit unions and your members. Stay tuned to this site for updates and web conference recordings all intended to assure you receive the most current information, when you need it.

CU*Answers Response to Our Ability to Perform Business in an Online World

Time Zone Processing, Processing 7 Days a Week, Enhancements to ACH Processes and Remote Deposit Capture in Near Real Time are all ways OpsEngine Teams are making your credit union accessible to members 24 hours a day. 7 Days a Week.

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Processing – the 24 in 24/7OpsEngine - 24 hours a day 7 days a week

We are continuing to make major changes in our processing approach to help you keep up with the speed of business today. We are focused on making our processing environment work for you for as much of the day as we can. We call it Time Zone Processing, and it’s designed so that no matter where you are, we’re working on your schedule.

Processing Seven Days a Week – the 7 in 24/7

Business and life do not stop on Sunday; neither should your credit union. While you may not open your doors on Sunday, we will continue to serve your members effectively, consistently, and securely no matter what day it is – so we’re adding Sunday Processing. We’re focused on your business 24/7, 365 days a year.

Updated
November 13, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Eastern Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Eastern Time

As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We have begun implementing one of these projects, a new process we’re calling (at least until we come up with a catchier name):… Read more »

Dec 12, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We have begun implementing one of these projects, a new process we’re calling (at least… Read more »

Nov 26, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: You’ve been selected…and we need your help! As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We’re now ready to begin implementing one of… Read more »

Nov 13, 2018

OpsEngine Operator Steve Stouten completes certification

Steve Stouten, a member of the OpsEngine data center Operations team since 2010, has just completed automation certifications as part of ongoing training requirements for CU*Answers. Mr. Stouten is a part of the night processing team and has had extensive experience working with the various OpsEngine automation systems and applications. Operations Manager Todd Underhill said: […]

Sep 10, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018