Using OpsEngine Resources to execute for you

ASP Production Services (data center operations)

OpsEngine provides daily processing for over a 150 credit unions for CU*Answers.

Why does this matter to you? Processing at this scale has given us the expertise, experience, relationships and insight to assist you in your daily processing needs. It demonstrates our ability and commitment to handle your business effectively, consistently, and securely on a larger scale.

Stand-by Remote Operations

OpsEngine can be your backup Operator.  They have your run sheets, are trained on your processing schedule and procedures, and will fill in for your operator when needed.

Now you have a ready-made solution to fit into your business continuity plan. Also, consider making this service an easy means for covering vacations and handling emergency operations coverage!

ACH Continuity Partner

OpsEngine is ready to acquire your ACH files in disaster recovery situations. Make us your fallback option for emergencies as an essential part of your business continuity plan.

ACH Partner Processing

Take it step further and leverage our 24/7 presence and have OpsEngine becomes Federal Reserve Bank processing partner.

Would your members like access to their ACH monies before your operator gets to work in the morning?  ACH files are received and processed before your staff even arrives in the morning!

CU*Archive Services

Let OpsEngine handle the storage of you archival data by collecting and moving it to cold storage media. We will process your archive media for Reports, Member Statements, Credit Card Statements, Mortgage Statements, Teller Receipts, Tax Forms, and more.

Full Remote Operations

You want to center your efforts on your clients and your business, and staffing your data center can divert time and resources away from what your organization should be all about.

Use the OpsEngine to power your data center and apply our expertise and know-how to your business: let the OpsEngine production center team handle your daily operations. OpsEngine can become your IT Operator, running your back-office data center processing. We’re here 24/7 so you don’t have to be, and we have the knowledge and tools to run your operations effectively, consistently, and securely.

Updated
February 18, 2016

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021