Updated
November 1, 2016

Accounting

The Accounting Service Team is responsible for the financial operations of CU*Answers. Our primary functions include accounts payable, billing, accounts receivable, collections, cash management, fixed asset accounting, budgeting and financial statement preparation and tax reporting.

AuditLink

AuditLink as a service has been in business since May 2008. True to its commitment, AuditLink reduces the added work imposed by regulations and compliance. Factors inherent in changing regulations mandate continuous training and frequent exposure to compliance issues with applied auditor solutions.

Business Continuity

As a CUSO and CU*Asterisk network partner delivering products and services to 200+ credit unions nation-wide representing more than 2,000 concurrent system users supporting over 1.7 million members, CU*Answers is committed to being there when our customers and owners need us most.

Client Services & Education

The Client Services and Education Team specializes in a number of areas. From the client perspective, we are the frontline for software questions, education and to some extend light consulting.

Conversions

Your credit union is about to encounter one of the biggest, most positive changes in its history. A software conversion is a major stepping-stone in your financial processing. Without proper communication, dedication, and cooperation, the transition will not succeed. That’s where CU*Answers comes in.

Earnings Edge

Whether you are looking to begin offering a new product to your membership or offer a new benefit to your membership, the Earnings Edge team has a sole purpose to improve your credit union’s operations.

Hospitality

CU*Answers, invites you to spend a day with us at our beautiful facility next time you need a meeting place. Conveniently located near the Gerald R. Ford International Airport and 1-96 Expressway, we offer a full range of meeting and event facilitation packages

Imaging Solutions

The CU*Answers Imaging Solutions Team puts some serious talent in your corner! The Imaging Solutions team has created imaging solutions that are an inherent part of your core data processing system.

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Just Turn It On

Let CU*Answers Management Services Show You How Everyone has that list of must-do projects that sit on the shelf and never seem to make it to final execution. It’s not that you don’t want to launch that new service for your members. It’s just that there never seems to be enough time to take care of dotting all the i’s and… Read more »

Lender*VP

Lender*VP delivers to your credit union a team of experienced lending professionals that will take over the task of driving the success of your loan department. The Lender*VP team has years of on-the-street credit union lending experience, combined with an intimate knowledge of CU*BASE tools.

Marketing

Cooperative Marketing services from CU*Answers. Using the power of the network, CU*Answers offers low cost marketing solutions through collaborative pricing. Working together, we bring the order quantities up, so that the prices come down. Truly a benefit of a being a member of the cooperative.

Network Services

CU*Answers Network Services is a full-service network technology solutions provider. CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities.

Organizational Development

The purpose of the ORD Team at CU*Answers is to build teams and provide organizational support and direction through employee resources, employee education, and client interaction quality assurance.

OpsEngine

OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers. Think about the invisible man for a minute. If you can’t see him, then he’s being what he’s supposed to be. OpsEngine – our production services – are like that.

Records and Information Management

The CU*Answers Records and Information Management Team has one mission: to assist credit unions in developing a records management program, one with accountability, where records are authentic and reliable, where private and essential information is protected against unauthorized access, that complies with applicable laws and credit union policies, and that ensures timely, efficient and accurate retrieval of the information you need to run your business.

Programming

The Programming Department consists of nine technical teams, each with unique skills that contribute to not only CU*BASE, our primary core processing product, but to many other CU*Answers software product offerings that make our credit unions successful in an expanding marketplace.

Sales

People come to CU*Answers for a variety of reasons and with a variety of expectations. Some are seeking a partner in technology, some are seeking strategic solutions to a problem, and some are seeking a partner to launch a new business. No matter what people are seeking they will find the experience, expertise and drive from the Sales Representatives at CU*Answers.

SettleMINT EFT

As part of CU*Answers Management Services, SettleMINT EFT is your one stop location for all EFT related information including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support, and Shared Branching. We also provide consulting to help you maximize your investment in EFT products and features and provide for enhanced member service experiences.

Web Services

CU*Answers Web Services provides web design, development and hosting solutions. We currently manage over 250 web sites and web applications for various clients and launched dozens of new sites and designs last year.