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Take a Look at the CU*Answers University Courses for June!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in June! Tuesday, June 2 3:00 PM – 4:00 PM ET NCUA Priorities – CU*Answers Response & Recommendations Register for web conference … Read more »
A Note from Client Services: Your Credit Union’s Designated Statement Coordinator
ATTENTION ONLINE CREDIT UNIONS Our Client Services and Education Team has been working on a project to designate one employee at each of our network credit unions as the ‘Statement Coordinator’. This Statement Coordinator will be the individual who we first engage with on any questions relating to your member statements. At this point, we… Read more »
Join Us for a FREE Education Express Webinar!
Thursday, May 21 2:30 PM – 3:00 PM ET This Month’s Focus Review of It’s Me 247 Online Banking Join us for a FREE refresher of It’s Me 247 Online Banking during this month’s Education Express! We’ll show you how to access our demonstration accounts and view all that you can offer to your members. … Read more »
Take a Look at the CU*Answers University Courses for May!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in May! Tuesday, May 5 10:00 AM – 11:00 AM ET Getting Started with Unique Data Management (UDM) Register for web conference … Read more »
CU*Answers continues to innovate with new Teller/Member Services Day
CU*Answers, the West-Michigan based cooperative CUSO, invited clients to attend the second Teller/Member Services Day. The 4-hour training course covers topics including teller processing, member services, and teller balancing research. Twenty-seven people attended the first training session for this new offering which will be held six times per year. Lani Lowing, Education Team Lead stated, […]
We’re Here When You Need Us – Client Services and Network Services
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients. We are committed to keeping our daily operations running smooth as usual, and… Read more »
Take a Look at the CU*Answers University Courses for April!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Monday, April 6 4:30 PM – 5:00 PM ET Preparing for a Cybersecurity Incident Response Register for web conference Tuesday,… Read more »
Join Us for a FREE Education Express Webinar!
Monday, April 13 3:00 PM – 3:30 PM ET This Month’s Focus Member Trackers in CU*BASE Join the Manager of the Collections and Conversion Contact Center Team to learn more about using Member Trackers in CU*BASE. The Member Trackers system is a helpful and easy-to-use tool that can help credit union staff stay on top… Read more »
Take a Look at the CU*Answers University Courses for March!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in March! Tuesday, March 3 10:00 AM – 11:00 AM ET Components of an Information Security Program Register for web conference Wednesday,… Read more »
Join Us for a FREE Education Express Webinar!
Thursday, March 12 2:30 PM – 3:00 PM ET This Month’s Focus Security Officer Training Join the Client Services and Education team to learn more about the responsibilities of being a CU*BASE Security Officer. During this Education Express, we will discuss: How to assign or remove a Security Officer How to locate and complete a… Read more »
Ready, Steady, Go!
We are here. We are available, as always, 24 by 7. As a team, we are committed to taking care of each other so that we can keep taking care of all of you. We are committed to keeping daily operations running smoothly, as usual.
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We’re Excited to Announce a New eSign Experience for Your Members!
Imaging Solutions, in partnership with Mobile Technologies Group and eDOC Innovations, are pleased to announce a new eSign experience for your members! Starting Wednesday, May 27th, the following enhancements will be available as part of eDOCSignature both online and via… Learn More!
Looking for members that do not use online banking?
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
