Client Services & Education

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Have questions? Contact the Client Services & Education Team!
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The Client Services and Education Team specializes in a number of areas. From the client perspective, we are the frontline for software questions, education and to some extent light consulting. It starts with daily phone and AnswerBook Support and continues with conversion training and support as well as the completion of many special projects throughout each month. In addition we add value for our internal teams through daily support and special project requests. We consider our partners part of our team as well, supporting them and their clients as we would our internal teams. The client service experience that we give is very important to our team and our organization, so we set and monitor our standards for client interactions and training.

Team Mission

The mission of the Client Services and Education Team is to give the assistance and training our clients and staff need to be successful. Our major area of focus is providing day-to-day support and development of our staff and clients through education.

Your success is our success.

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Updated
December 2, 2021

Newly Implemented Enhancements for your Credit Union’s TLC Content Library

Newly Implemented Enhancements for your Credit Union’s TLC Content Library

We are excited to announce a refresh to your Credit Union Library! This year, an extensive project has been underway to bring your learners a more engaging learning experience as we move into 2022.  Implemented earlier this month, the following enhancements are now available to your credit union: Authored in Articulate: All courses will be migrated from the current… Read more »

Jan 17, 2022

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2022

CU*Answers Client Services and Education Team adds more talent with AJ Schalk

West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another client services representative to the team, AJ Schalk. With prior business experience, AJ Schalk understands the demands of an organization like CU*Answers. He both has noticed a parallel between CU*Answers and other credit unions since he started […]

Dec 31, 2021

CU*Answers adds new Custom Training Edition with Illinois Community Credit Union

West Michigan-based cooperative CUSO CU*Answers is pleased to prepare a new Custom Training Edition (CTE) for Illinois Community Credit Union. CTE copies a credit union’s live data to a training environment for staff both to train and extend their learning. CTEs distinguish themselves from Bedrock Community Credit Union, the general training environment CU*Answers offers its […]

Dec 29, 2021