Just Turn It On

Let CU*Answers Management Services Show You How

Just Turn it On GroupEveryone has that list of must-do projects that sit on the shelf and never seem to make it to final execution. It’s not that you don’t want to launch that new service for your members. It’s just that there never seems to be enough time to take care of dotting all the i’s and crossing all the t’s to get the thing off the ground. You just need someone who can drive the project from start to finish with a single focus.

CU*Answers Management Services can be that someone for your credit union.

Micro-project management services from CMS…get your next initiative off the ground!

We have experts with years of experience managing projects with tight deadlines. We’ll grab our checklist, talk to your decisionmakers, then get to work doing all of the tasks and grunt-work until the product or service is  activated and in your members’ hands. We’ll even do the work to get your Board, your management team, and your staff on board and ready to take over once the switch has been flipped.

We do the launch…you serve your members

Just Turn It OnHow is this different from other CMS “we’ll do the work” initiatives like AuditLink or Lender*VP Collections? The difference here is in the duration of the contact: a Just Turn It On expert will complete the list of tasks, flip the switch on launch date, then we’re out of your hair, right on schedule.

How it works

In this brochure you’ll see the first group of offerings in our Just Turn It On arsenal. These are products and services that we believe every credit union has on their “do this someday” list, and we want to turn someday into today. Pick one and put us to work to Just Turn It On. And when we say we’ll Just Turn It On, we really mean we will do it. We’ll sign in to CU*BASE and key in your configurations, we’ll type in the procedural text or sales content, we’ll write the language for your disclosures…whatever it takes. Your teams will need to answer a few questions along the way, of course, but relax and leave the work to us.

Sample Checklist

Here are the general tasks we’ll do for you, from a typical Just Turn It On checklist: Name the product you’ve been waiting to launch.

We’ll sell the concept…

…to your board

…to your management team

…to your staff

So they’ll say “go!”

Then we’ll GO for you.

Just Turn It On!

  • Prepare a benefits summary and project outline with timeline for Board approval
  • Consult on a marketing/rollout plan
  • Train on an internal procedures with steps to monitor, reconcile, and manage the product going forward
  • Make adjustments to your chart of accounts, if needed (e.g., to support new fees)
  • Modify configurations in CU*BASE and adjust Tiered Services program settings, if appropriate
  • Produce and coordinate advanced member notices
  • Flip the switch to go LIVE!

What’s in it for CMS?

Just Turn It OnThese contacts are not intended as big money-making endeavors for the CUSO. Although there will be a small charge for these services, the ultimate goal for CU*Answers is that our clients use CU*BASE to its full potential. We want credit union members to be using these products and services. We want your teams to be able to concentrate on what they do best—serving your members. And we want every client to be a good reference for the tools in which the owners and participants in this CUSO have invested. So what are you waiting for? Don’t let unanswered questions and a busy calendar let you procrastinate any longer. Just Turn It On…today!

Getting Started

What’s stopping you from launching that next new product or service for your members?  Let us Just Turn It On for you.

Ready to get your next initiative off the ground? Contact Marsha Sapino via her email or 800-327-3478, ext. 380 and we’ll get to work for you!

Things to Consider

We’ll do most of our correspondence with you via email or phone calls. Since we can work in your CU*BASE files remotely, no one needs to worry about time zones or travel arrangements.

Just Turn It On Products

March 31, 2016

Lender*VP Collections Reaches the West Coast

CU*Answers, a West Michigan-based cooperative CUSO, announced that its Collections division has added its first client on the West Coast. Partnering with CU*NorthWest, Lender*VP Collections will serve a California credit union. “The credit union was looking for someone to expand their team, but had a limited budget and room. By leveraging our team to work […]

Nov 29, 2016

CU*Answers Collections Team Adds New Client

The Lender*VP Collections team at CU*Answers has added another client to its existing client base of fourteen credit unions. A Northern Michigan credit union selected the CU*Answers team to help them consistently work their delinquent loans portfolio. “This client was considering re-staffing their in-house collections team and opted to work with our team to create […]

Aug 12, 2016

Lender* VP Real Estate Solutions Hosts Webinar

West Michigan based core processor, CU*Answers recently hosted an informational webinar on Mortgage Servicing for our CU*BASE clients. Lender*VP, in collaboration with Xtend mortgage servicing, offers escrow processing and investor reporting services for its credit unions. For a nominal monthly fee, the team is able to reduce the burden on credit union staff by providing […]

Jul 19, 2016

CU*Answers Helps Credit Unions Stand Guard Against Risk

CU*Answers Chief Operations Officer Geoff Johnson, and the designer of the 247 Lender decision model, Peter DeForest from Portfolio Defense, recently collaborated in a joint webinar session for credit unions currently utilizing the CU*BASE® core processing platform. The conference, which was offered free to credit unions, offered insight into the design and capabilities of the […]

Jan 13, 2016

CU*Answers Assisting in Credit Union Success

Two of CU*Answers’ internal teams, Lender*VP and Earnings Edge, have partnered together for a unique consulting engagement – the Management Tune-Up. The Lender*VP team consists of experts on all things lending related – consumer, indirect, real estate and collections. Earnings Edge is a team with an operational efficiency focus from strategies and configurations to the […]

Dec 11, 2015

Lender*VP Collections Sets New Records

The Collections team, a division of CU*Answers Lender*VP, recently announced that it broke its previously held record for accounts serviced in a year. After having a banner year in 2014 with over 110,000 accounts worked, 2015 has already turned out over 118,000 accounts serviced. Jerry Collins, Collections Team Leader said, “We are seeing more large […]

Dec 11, 2015