Self Service Product Line

CU*Answers provides a variety of self-service product tools all tightly integrated to the CU*BASE processing system to promote maximum member value and ability to participate.

“It’s Me 247” Online Banking

It's Me 247A full-featured, host driven online banking solution that provides members instant access to their accounts. An encrypted connection ensures member security and privacy. It’s Me 247 features traditional online banking capabilities such as account balance inquires, transfers between accounts, applying stop payments, displaying dividend information, and CU rate inquiries.

However, It’s Me 247 provides much more:

  • Multiple ‘themes’ so members may personalize their It’s Me 247 experience
  • Applying for CU membership
  • Updating personal member information such as AFTs, contact and personal information
  • Opening new accounts such as certificates and clubs
  • Applying for a loan (linked automatically to the CU*BASE centralized underwriting system)
  • Retrieving, viewing and printing images of checks
  • Integrated e-statements (XML, PDF, HTML)
  • Optional interfaces to Intuit Quicken

“It’s Me 247” Mobile Web Banking

It's Me 247 Mobile WebMobile Web Banking has a similar feature set as It’s Me 247, but with views optimized for web browsers on mobile devices, and slightly more advanced styling for the iPhone and Android based devices. With many of the same features found in desktop banking, your members may find themselves more at home with It’s Me 247 Mobile Web. Customize the experience to match your credit union’s corporate colors and incorporate your own logo for a seamless experience with your credit union website.

All mobile apps use It’s Me 247 Mobile Web Banking for access to online banking. This is great news for you, because CU*Answers offers It’s Me 247 Mobile Web Banking for free! Because Mobile Web is embedded, any updates are automatically available to your members.

“It’s Me 247” Mobile App Banking

It's Me 247 Mobile App

If you want a mobile app for smartphones, you can have one. CU*Answers offers a free hybrid mobile app, or your credit union can partner with a third-party to deliver an app to your members.

Credit unions now have the ability to work with IRSC on their FREE It’s Me 247 Mobile App, which can be made available from the Apple and Google app stores, and once all requirements are met. Using CU*Answers’ content management system credit unions can add graphical ads, links to sites and services, assist questions and answers, branch locations, and access to It’s Me 247 Mobile Web Banking via the app.

“It’s Me 247” Bill Pay

It's Me 247 Bill PayCU*Answers It’s Me 247 Bill Pay is working with three different bill pay providers to implement a fully integrated online banking and payments experience to their client credit unions and their members. It’s Me 247 Bill Pay keeps financial institutions at the center of commerce by connecting consumers, FIs and merchants. Paying bills and moving money has never been easier, faster, and safer.

“It’s Me 247” Text Banking

It's Me 247 Mobile TextYour members will appreciate the convenience of It’s Me 247 Mobile Text Banking. Enrolled members can text message requests and receive text message replies on the available balance on accounts of enrolled memberships at any time. They also can also select to have their e-alerts, such as balance alerts, sent to their mobile devices in the form of a text message, giving them timely feedback when their available funds drop below a desired level.

CU*Talk Interactive Audio ResponseCU*TALK

A robust voice response solution, providing 24/7 financial services to members from anywhere in the world. Members can research account balances and transaction detail, determine if specific checks have cleared, transfer funds to make payments or pay off loan balances, request check withdrawals, determine loan payment calculations and much more. The CU*Talk system provides a variety of customized options, including bilingual features, and is offered in either an ASP or in-house environment.

Member FocusEducation and Support

January 15, 2020