NEW Show Me the Steps Instructions!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Check Out These New Instructions in Show Me the Steps! Edit Social Security Number Issue Accounting Check Print Denial Notice Request Credit Report for Non-Member Search for Member by Email Address A special thank you goes out to the individual who submitted these instructions: Tara Lindsey, Teller Supervisor/Member Service… Read more »

Sunset Date for Print Format

ATTENTION ONLINE CREDIT UNIONS THAT HAVE NOT YET CONVERTED TO THE FLAT-FILE STATEMENT FORMAT: ACTION REQUIRED BY DECEMBER 31, 2014: Convert to Flat-File Statement Format. Our records indicate that your credit union has not yet converted to the flat-file statement format. As originally announced in August 2013, you will need to convert to the flat-file… Read more »

2015 Membership Appreciation GO Kit

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: In December, you’ll receive one free 2015 Membership Appreciation Grand Opening (GO) Kit – A great way to say thanks to your members! If you wish to order any additional GO Kits for your credit union or other branches, PLACE YOUR ORDER BY NOVEMBER 1, 2014! Additional GO Kits… Read more »

Reminder: CEO Strategies Week 2014

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Don’t forget to mark your calendars for CEO Strategies Week 2014! November 3-7 Grand Rapids, MI Register Registration Deadline October 24 This Year’s Focus Manufacturing Opportunity and Identifying the Factories and Production Schedules We Need to Be Successful Attention CEOs! To accommodate your busy schedules, we’re splitting the week… Read more »

October Tricks of the Trade Webinar

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Mark your calendar for the upcoming Tricks of the Trade webinar! Scheduled for Tuesday, October 21 from 3:30-4:00 PM ET, the interactive and engaging October Tricks of the Trade webinar will give you an in-depth look at the NEW “Force Username” feature. You can add this webinar to your… Read more »

From the Help Desk

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: President Obama has declared October as National Cybersecurity Awareness Month. The national theme for this week is Critical Infrastructure and the Internet of Things. Secure My Toaster? What exactly is the “Internet of Things” anyway, besides more nonsense from technicians trying to sound important? Essentially, it refers to the… Read more »

The Pulse

Brought to you by the CU*Answers Disaster Recovery/Business Resumption Team – Maintaining the heartbeat of CU*BASE. September HA Rollover Results Now Available Now available for your review is a summary of the September HA (high-availability) rollover, held September 21-24. In this report, you will find details about the rollover, including challenges observed, lessons learned, and… Read more »