Join Us in September for the Xtension Call Center Roundtable!

Join Us in September for the Xtension Call Center Roundtable!

Xtend invites your credit union to network with other contact center professionals! Join us as we discuss best practices, achievements, and future prospects for your credit union’s call center.  Consult with your peers to gain fresh insight for your own day-to-day practices, and shape your team’s plan going forward!   Tuesday, September 18 1:00 PM… Read more »

Aug 10, 2018

A Note From the Help Desk: Complete Care Billing Changes

A Note From the Help Desk: Complete Care Billing Changes

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Complete Care Billing Changes Starting this month, Network Services will be making some changes to the managed technology services billing codes that appear on your invoice.  We are implementing these changes in order to reduce the tax liability for the services we provide to you. Instead of seeing the… Read more »

Aug 9, 2018

Phone Optics Data Moving to CU*Answers Data Warehouse

Phone Optics Data Moving to CU*Answers Data Warehouse

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS WHO RECEIVED THE ASSOCIATED EMAIL: Beginning on Wednesday, August 15, 2018, your credit union will no longer be creating any of your own Phone Optics data.  Instead, all Phone Optics data will be created within the CU*Answers Data Warehouse (FILExxDW).  Your existing Phone Optics data will remain within your… Read more »

Aug 8, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere ‘Data on the Move’ server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality.  Specifically, this will improve High Availability (HA) capabilities, and will allow us… Read more »

Aug 8, 2018

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 18.10 Release! Learn more about beta participation, read about the specific requirements for the 18.10 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers… Read more »

Aug 8, 2018

There’s still time to register for this month’s Get Connected webinar!

There’s still time to register for this month’s Get Connected webinar!

Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them.  These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings.  Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources within… Read more »

Aug 7, 2018