CU*Answers is continuing to evaluate other options for an integrated solution. To help us better understand which investments you have already made, please click below to complete a brief 4 question survey.
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Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Learn More
We are moving into our 2nd calendar year with MACO, credit unions will need to decide to prepay for a new set number of licenses, or if you would like to true-up at the end of the calendar year.
Here comes another Learning Café session! Join Laura Welch-Vilker and Kasey Woodhead of the Client Services and Education team as they discuss the Western Region Shift. Learn about the new support hours at CU*Answers, how the Western Region Shift will affect our clients going forward, including how this will help to prepare both our clients… Read more »
OpsEngine continues to bring new improvements to help execute your business. Beginning in early 2019, CU*Answers will begin to offer Sunday Processing. As the business world takes on more of a 24/7 mindset, CU*Answers will be there to help support your credit union and serve your members! Credit unions have asked for ways to be… Read more »
This is a final follow-up on the issues described in the Zoot Service Interruption (CenturyLink Interruption) alert posted on Thursday, December 27th. Below is a report we received from CenturyLink explaining the nation-wide outage that affected many of our clients over the holidays. We suggest you make a copy of this document, as well as… Read more »
Join us for Quick Connect, a 15 minute look into new and important things happening at CU*Answers! Join Kasey Woodhead and Laura Welch-Vilker of the Client Services and Education Team for exciting news regarding the Western Region Shift! Thursday, January 24 3:00 PM – 3:15 PM ET Register Today
We are excited to announce extended hours for our Client Services and Education Team! As of Wednesday, January 2nd, CU*Answers began taking calls between the hours of 7:30 AM ET and midnight. These new hours allow us to provide additional support to all of our client credit unions west of the Eastern Time Zone. We… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 15 2:00 PM – 2:30 PM ET OLLE – Online Lead Generation: Engage Members or Non-Members… Read more »
A credit union can invest in the latest technology, write a comprehensive recovery plan, and check all of the compliance boxes, but if effective response and recovery is not a normal part of the day-to-day activities and embedded in the corporate culture, business disruptions will catch you by surprise, last longer than they should, and… Read more »
Initial Teller Processing Screen Need a quick way to show your staff how they can navigate the initial Teller Processing screen in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2018 edition of the CU*BASE Monthly Monitor Recap! December 2018 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software… Read more »
January has begun, and this month’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled December’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that… Read more »
Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247
Mobile Web. Learn More
Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement. Sign Up Today!
We are moving into our 2nd calendar year with MACO, credit unions will need to decide to prepay for a new set number of licenses, or if you would like to true-up at the end of the calendar year.
