CU*Answers

Tips from AuditLink: Advice from Jim Vilker, NCCO, CAMS

Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. We have covered a couple frequently asked questions and what resources your credit union can turn to for guidance.

Read Tips from AuditLink

Save 15% on Custom Website Banners

Now at a 15% Discount – Communicate Valuable Information to Members with Custom Website Banners

Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner.

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Ready, Steady, Go!

We are here. We are available, as always, 24 by 7. As a team, we are committed to taking care of each other so that we can keep taking care of all of you. We are committed to keeping daily operations running smoothly, as usual.
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Is Your Staff Ready for the Next Disruption or Security Incident? We Can Help.

The experienced Business Continuity team at CU*Answers can help you design and implement an ongoing awareness and training program that prepares your staff to promptly and effectively respond to unexpected disruptive events.
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Celebrating 50 Years!

In 2020, CU*Answers will celebrate its 50th year in business. We’re excited to hear from our past and present clients, partners, peers, and employees. Together, we want to share the many stories from CU*Answers’ legacy and celebrate the successes, growth, trials, laughter, and accomplishments of the organization since 1970.

Share a Memory

Shop the CU*Answers Store

Have you been to the CU*Answers Store lately? We are constantly adding new products and services that you can buy. With more than one thousand products to browse, our store is the premier destination to discover all the great products and services we have to offer! Visit store.cuanswers.com

Custom Online Form Generator

Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More

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Custom Online Form Generator

Owner’s Voice – Vote Now!

CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!

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Don’t Forget to Sign Up for the April Cooperative Campaign

Sign up by March 19th, 2020 Going green is easy with eStatements, and signing up is even more so! Promote this great service with the April eStatement campaign. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your… Read more »

Mar 18, 2020

Gain a Proactive Approach to Abnormal Activity Monitoring

A powerful addition to the CU*BASE platform, the abnormal activity monitoring tool is designed specifically to help your team uncover high-risk member activity. Looking to respond to growing trends in fraud, identity theft or elderly abuse? This tool will help you sift through transaction activity from every origin on the system in seconds and will… Read more »

Mar 17, 2020

Video of the Week: Editing An Online Membership Application

Editing An Online Membership Application Need a quick way to show your staff how they can use CU*BASE to edit a membership application that was submitted online? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Mar 17, 2020

Next Week in Xtend Webinars: Mortgage Services and Digital Signage

Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, March 24 2:00 PM – 2:30 PM ET Mortgage Services Webinar Xtend and Lender*VP collaborate to make… Read more »

Mar 17, 2020

Custom Messages to Members

Did you know Xtend can send your members messages via online banking, plain text email or HTML email? If you need Xtend’s assistance in getting a message out or pulling an email list, click the button below to complete our form for Custom Member Contact Messages. Please note – requests received will be processed on… Read more »

Mar 16, 2020

Don’t Miss Out: Register for This Week’s Xtend Webinars!

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, March 17 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »

Mar 16, 2020

Reminder: Call to Nominations – Xtend Annual Election

ATTENTION ALL XTEND STOCKOWNER CEOS One of the greatest assets Xtend has to offer is that the people who lead our CUSO are the same people who own it and participate in it as partners. Our Board of Directors consists of a diverse group of dedicated credit union CEOs that provide focused leadership, as each… Read more »

Mar 16, 2020

Credit on March Invoice for Credit Unions Using Payveris Bill Pay/P2P Products

ATTENTION CEOS AND ACCOUNTING TEAM LEADERS In a recent audit of our P2P services and growing volumes we uncovered a problem with our billing software related to P2P processing. Click here to view a summary explaining the issue and how your credit union will receive a credit on your March invoice. If you have any… Read more »

Mar 16, 2020

In Case You Missed It – Early March 2020

Take a look back at some important topics from the first half of March 2020: Did You Know? You Can Record Permanent Notes on Non-Members (and Save Them When They Become Members)! Is Your Staff Ready for the Next Disruption or Security Incident? We Can Help. February Owner’s View Monthly Recap Sign Up for the… Read more »

Mar 13, 2020

A Note From the Help Desk: SSL Certificate Replacement on PROD

ATTENTION DATA PROCESSING COORDINATOR What Are We Doing? CU*Answers is upgrading the security certificate on our IBM computers. Why Are We Doing This? This certificate is used for encrypting CU*BASE GOLD and IBM Access Client sessions between your workstations and our IBM computers. These certificates are only valid for a few years before they need… Read more »

Mar 13, 2020