CU*BASE is our state-of-the-art member data processing system combining the best of member information databases, marketing tools, high quality presentation tools, powerful processing capability and flexible configuration… all with a graphical interface that significantly shortens the staff learning curve.
We offer a wide array of member self service software designed to meet your needs. It’s Me 247 Online Banking for your members on their desktops, It’s Me 247 Mobile Web, App, and Text Banking for your members on the go.
The CU*Answers Imaging Solutions Team puts some serious talent in your corner! The Imaging Solutions team has created imaging solutions that are an inherent part of your core data processing system.
CU*Answers is a CUSO and a Cooperative, and we’ve been living the cooperative spirit for years. Credit unions are cooperatives. CU*Answers is a cooperative. This is a driving business model for our industry. Cooperatives are built by their members; members who fund and direct their credit unions through elections of leaders, allowing individual interests to align with… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Keep Your Finger to the Pulse Analytics Booth enables you to understand your credit union better than ever before. You’ll never have to say you don’t know the latest information happening right now. Your credit union’s vitals are at your fingertips. Analytics Booth is currently tracking 70+ data points across Balance, Member and Transaction data categories…. Read more »
CU*Answers with its Relationship with My Virtual StrongBox is Putting Every Credit Union in the Document Transfer Business Through our relationship with My Virtual StrongBox, CU*Answers is providing all credit unions in the network with free cloud storage. Credit unions also have the ability to move to the next level with My Virtual StrongBox with… Read more »
Item Processing Disaster Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. This past September, teams at CU*Answers completed the annual test by restoring the CheckLogic environment and performing daily check processing operations from systems at our secondary data center. This exercise… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 3rd Quarter Follow Up This is a follow up notification regarding the NCUA’s 3rd quarter 5300 Call Report changes. Please review the attached letter that highlights a few features of the CU*BASE tool that were impacted. Read the 3rd Quarter Status Update
Data Center Migration Project Saturday, November 11, 2017 On Saturday, November 11th, starting at 9:00 AM ET, teams from CU*Answers will engage in a data center migration project by powering down and moving servers at our Muskegon data center to the Grand Rapids data center located within the corporate office facilities. The servers involved… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the October 2017 edition of the CU*BASE Monthly Monitor Recap! October 2017 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »
HA Rollover Results Now Available Rollover: September 17 – 20 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed September 17 – 20. In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results… Read more »
We will be posting any/all issues related to the 17.10 Release of CU*BASE on the CU*BASE Alerts page, compiled into a single alert post located here. We will not be sending out any emails regarding individual issues for this latest release. If you are encountering any issues with the 17.10 release, please refer to the… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in November! Friday, November 3 11:00 AM – 12:00 PM ET, web conference Managing Delivery Channels Monday, November 6 2:30 PM – 4:00… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Don’t Forget! Next week, you will receive CU*BASE GOLD Version 17.10: Online credit unions: October 22 Site-Four partners: October 22 Self-processing credit unions: November 13-14 Release Documents 17.10 Release Summary 17.10 Database Changes 17.10 Tool Changes File Maintenance Inquiry Enhancement (Addendum) Attention auditors: The File Maintenance Inquiry (Tool #159)… Read more »
With eSignature from Imaging Solutions, members can sign documents wherever they are! You can send them a document to sign by simply inputting their name and email address. They will receive an email with a link that allows them to electronically sign their documents, wherever their smart devices take them! To learn more about eSignature,… Read more »
Want to import existing Photo IDs from your existing system as part of a conversion? You can carry over member IDs without the need to hassle them for a new scan! CU*Answers Imaging Solutions can import these to the online vault. We can analyze your data to determine sustainability, then provide you a quote with… Read more »