CU*BASE is our state-of-the-art member data processing system combining the best of member information databases, marketing tools, high quality presentation tools, powerful processing capability and flexible configuration… all with a graphical interface that significantly shortens the staff learning curve.
CU*Answers is a CUSO and a Cooperative, and we’ve been living the cooperative spirit for years. Credit unions are cooperatives. CU*Answers is a cooperative. This is a driving business model for our industry. Cooperatives are built by their members; members who fund and direct their credit unions through elections of leaders, allowing individual interests to align with… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers with its Relationship with Virtual StrongBox is Putting Every Credit Union in the Document Transfer Business Through our relationship with Virtual StrongBox, CU*Answers is providing all credit unions in the network with free cloud storage. Credit unions also have the ability to move to the next level with Virtual StrongBox with branding, profit sharing,… Read more »
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in December! Wednesday, December 1 4:00 PM – 5:00 PM ET Components of an Information Security Program Register for web conference Thursday,… Read more »
We’re excited to announce a 90-day FREE trial of Analytics Booth for new users! With Analytics Booth, your credit union’s vitals are at your fingertips – track hundreds of data points across Balance, Member and Transaction data categories! Customize alerts to be notified of key metrics and glean data from our 12 available dashboards. Do… Read more »
Don’t forget: the 21.10 Release of CU*BASE was implemented on October 3rd. Be sure to review database changes before running queries for this month. Click here to view documents including the latest Release Summary and Tool Changes. Visit Show Me the Steps for step-by-step instructions on how to use the Automated Reports and Queries feature:… Read more »
The first year-end deadline is fast approaching! Many credit unions have already completed this task; make sure your credit union stays on track and avoids a fee by completing the Tax Form Handling Instructions (Tool #916) for online credit unions, or returning the Tax Forms Archival Instructions form for self-processing credit unions, before Friday, November… Read more »
Don’t be left out – give your members the benefits of Vertical Receipts! Make the switch from the traditional horizontal layout and your members will be able to see all of their transactions (almost 600 items!) on a single receipt! Sign Up Today The new, easier-to-read vertical format will be used for any receipt from… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the October 2021 edition of the Owner’s View Monthly Recap! October 2021 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »
The 2021 Year-End Processing Guides are now available online in the reference library. Printed copies of the year-end guides will be delivered to your credit union in the coming weeks. Use the links below to review! 2021 Year-End Processing for Online Credit Unions 2021 Year-End Processing for Self-Processing Credit Unions Don’t Delay! Your first year-end… Read more »
HA Rollover Results Now Available HA Rollover: September 12 – 26 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 12th to 26th for the CU*BASE core processing environment. In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »
The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each. Follow the link below to review the 21.10 Release Resource Companion – inside you will find key items related to the 21.10 Release including: A new overview video for Loan Disbursement Instructions…. Read more »
The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »