[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: September 12 – 26 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 12th to 26th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Oct 15, 2021

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, September 26th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Sep 24, 2021

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

As previously announced, CU*Answers will be performing planned Network Maintenance from 11:00 PM ET on Saturday, September 18th until 6:00 AM ET on Sunday, September 19th.  During that time, teams will be taking steps to upgrade the firmware on all core network switch appliances that connect systems at the primary production center in Kentwood, MI…. Read more »

Sep 14, 2021

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »

Sep 10, 2021

Maintenance Period Scheduled for September 18 & 19, During Upcoming HA Rollover

Maintenance Period Scheduled for September 18 & 19, During Upcoming HA Rollover

As previously announced, CU*Answers will be performing our next high-availability (HA) rollover from Sunday, September 12th to Sunday, September 26th.  A two-week HA rollover has been scheduled so that network maintenance can be performed at the primary data center without impacting CU*BASE. *Please note that Custom Training Edition (CTE) services will not be available during… Read more »

Sep 9, 2021

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Sep 2, 2021

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Aug 24, 2021

The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Aug 13, 2021

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2021 CU*Answers Business… Read more »

Jul 29, 2021

[The Pulse] 2021 Disaster Recovery Test Results Now Available

[The Pulse] 2021 Disaster Recovery Test Results Now Available

2021 Disaster Recovery Test Results Now Available Test Period: June 14 – July 1 Now available for your review is a summary of the recent ‘bare metal’ disaster recovery test performed by teams at CU*Answers to restore CU*BASE from tape backup.  In this report, you will find details about the exercise, including challenges observed, lessons… Read more »

Jul 20, 2021