[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 8 – 15 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 8 – 15.  In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results… Read more »

Apr 7, 2020

Last Chance to Test Connectivity Before this Weekend’s Scheduled HA Rollover

Last Chance to Test Connectivity Before this Weekend’s Scheduled HA Rollover

ATTENTION ONLINE CREDIT UNIONS Perform your connectivity test before this weekend! Don’t forget: the next scheduled HA rollover will begin this coming Sunday, March 8, at 3:00 AM ET.  At that time, CU*BASE core-processing will be redirected from our primary production data center to systems at our high-availability (HA) data center.  We will continue providing… Read more »

Mar 2, 2020

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 24, 2020

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

Action Required: We Need You to Perform a Connectivity Test Before March 8th!

ATTENTION ONLINE CREDIT UNIONS Don’t forget: our next High Availability Rollover is scheduled for Sunday, March 8 Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover will begin at 3:00 AM ET on Sunday, March 8. We will… Read more »

Feb 17, 2020

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for the morning of Sunday, March 8. What’s unique about this HA rollover is that we will be operating live on a new HA server installed back… Read more »

Feb 7, 2020

[The Pulse] 2020 Business Continuity Plan Now Available

[The Pulse] 2020 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2020 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 28, 2020

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019.  In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »

Jan 17, 2020

HA Rollback Updates for November 5

HA Rollback Updates for November 5

This is a reminder of the high-availability rollback event that will be occurring early tomorrow morning.  The rollback process will begin at 2:00 AM and will last until approximately 4:00 AM ET.  During this time, there will be an interruption to all systems, including CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a… Read more »

Nov 4, 2019

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available

It’s Me 247 Online and Mobile Banking Rollover: Report Now Available   Now available for your review is a summary report of the August 13-14, 2019 It’s Me 247 Online Banking rollover event.  This significant exercise was the first live production rollover performed for the online and mobile banking environments involving more than 300,000 members… Read more »

Sep 10, 2019

[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available

Item Processing Services 2019 Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of August 12, 2019, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »

Sep 9, 2019