Reminder: Complete a Connectivity Test for this Sunday’s HA Rollover

Reminder: Complete a Connectivity Test for this Sunday’s HA Rollover

The next CU*Answers (HA) High Availability Rollover is scheduled for September 17-20.  During this rollover event, there will be an interruption lasting approximately 30-60 minutes for CU*BASE core-processing applications, including CU*Talk audio response and It’s Me 247 online banking (a splash page will be presented). As a proactive step, we are recommending that you test connectivity… Read more »

Sep 12, 2017

[The Pulse] HA Rollover Scheduled for Sunday, September 17

[The Pulse] HA Rollover Scheduled for Sunday, September 17

High Availability Rollover Scheduled Sunday, September 17 – Wednesday September 20 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, September 17. We will continue providing live production of CU*BASE… Read more »

Aug 31, 2017

[The Pulse] Updated 2017 Business Continuity Plan Now Available

[The Pulse] Updated 2017 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: Mid-Year Revision Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jul 21, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 12 – 13 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 12 – 13. You may recall that this rollover period was shortened due to an issue that surfaced for a select group of credit union branch locations, preventing them… Read more »

Mar 24, 2017

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

High Availability Rollback Beginning at 10 PM ET, Tonight, 3/13 This evening, March 13, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. This rollback, originally scheduled for Wednesday evening, has been moved forward due to an issue involving printer communications affecting… Read more »

Mar 13, 2017

[The Pulse] HA Rollover Scheduled for Sunday, March 12

[The Pulse] HA Rollover Scheduled for Sunday, March 12

High Availability Rollover Scheduled Sunday, March 12 – Wednesday March 15 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, March 12. We will continue providing live production of CU*BASE… Read more »

Mar 7, 2017

[The Pulse] 2017 Business Continuity Plan Now Available

[The Pulse] 2017 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2017 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 31, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: December 10 – 18 Now available for your review is a summary of the unscheduled HA (high-availability) rollover, performed December 10 – 18.  In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results View… Read more »

Jan 6, 2017

[The Pulse] HA Rollback Scheduled for 12/18

[The Pulse] HA Rollback Scheduled for 12/18

High-Availability Rollback Beginning 10 PM ET, Sunday December 18 On Sunday, December 18, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. During the rollback period, there will be an interruption to all systems, including CU*Talk audio response and It’s Me 247 online banking… Read more »

Dec 16, 2016

[The Pulse] HA Rollback Tomorrow Night

[The Pulse] HA Rollback Tomorrow Night

High-Availability Rollback Tomorrow Beginning 10 PM ET, Wednesday October 19 Tomorrow evening, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. During the rollback period, there will be an interruption to all systems, including CU*Talk audio response and It’s Me 247… Read more »

Oct 18, 2016