Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10th. As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate… Read more »

Jun 27, 2022

Get a Behind-the-Scenes Look at the HA Rollover Process!

Get a Behind-the-Scenes Look at the HA Rollover Process!

Have you ever wondered what goes on behind the scenes of the CU*Answers High-Availability (HA) Rollover exercise?  Join our 30-minute webinar for a closer look into the process and learn about the ongoing investments we are making to strengthen the resilience of the CU*BASE core processing platform! During this session, the Business Continuity Team will… Read more »

Jun 20, 2022

The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming July 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, July 10th. As announced at this year’s Leadership Conference, this rollover will occur over a two-week period to accommodate… Read more »

Jun 20, 2022

[The Pulse] Item Processing Services 2022 Recovery Test: Report Now Available

[The Pulse] Item Processing Services 2022 Recovery Test: Report Now Available

Item Processing Services 2022 Recovery Test: Report Now Available   For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you.  During the week of March 7th, 2022, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »

Mar 29, 2022

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: February 6 – 13 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed February 6th to 13th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Feb 24, 2022

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, February 13th at 2:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Feb 11, 2022

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The rollover will begin at 2:00 AM ET on Sunday, February 6th with the rollback scheduled for 2:00 AM ET on Sunday, February 13th. During the rollover process, there will… Read more »

Feb 4, 2022

Reminder: Network Maintenance Scheduled for Sunday, February 6th

Reminder: Network Maintenance Scheduled for Sunday, February 6th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, February 6th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 3, 2022

Don’t Forget: The Next HA Rollover is This Weekend – We Need You to Perform a Connectivity Test!

Don’t Forget: The Next HA Rollover is This Weekend – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, February 6th. This rollover will enable support teams to perform planned network maintenance at the primary production data center without disrupting core processing.  The rollover… Read more »

Feb 2, 2022

[The Pulse] 2022 Business Continuity Plan Now Available

[The Pulse] 2022 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2022 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested… Read more »

Jan 31, 2022