Attention: HA Rollover for CUAPROD2 Environment This Weekend – Updated Details for Connectivity Testing

The following information applies to credit unions operating in time zones that will be impacted by the CUAPROD2 Rollover, which is scheduled to begin on Sunday, November 15th.

As a reminder, CU*Answers will be testing our ability to redirect CBX core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD. The CUAPROD2 Rollover exercise will occur as follows:

• The HA Rollover for CUAPROD2 is scheduled to begin at 6:00 AM ET on Sunday, November 15th, with the Rollback planned for 7:00 AM ET on Sunday, November 22nd.

There will be brief service interruptions during the rollover and rollback processes.

Prior to these rollover exercises, we strongly recommend that credit unions test connectivity to the High Availability CBX servers via the button below.

Please be aware: disregarding this connectivity test could result in staff being unable to access CBX during the Rollover.

CUAPROD2 – Test Connectivity to HA CBX Web Servers

Additionally, we strongly encourage that someone at each branch tests connectivity to the HA data center from a CBX workstation. If your credit union has any employees who are working remotely, we recommend asking them to perform the connectivity test as well. Use the links below to complete one or both of the connectivity tests.

Please note that we recently updated these links with additional details for CUAPROD2 clients – please review the instructions carefully to ensure you are performing steps as they relate specifically to the CUAPROD2 environment.

• Test connectivity using the TELNET command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=3606
• Test connectivity using the PING command by following the instructions in this AnswerBook item: https://kb.cuanswers.com/cuanswers/consumer/kbdetail.asp?kbid=1930

Please contact the CU*Answers Network Services Help Desk at helpdesk@cuanswers.com if the tests above are unsuccessful. Failure to complete the tests may result in CBX connectivity issues on the morning following the November 15th rollover event.