The Resilient Credit Union

Much like achieving good health is to our body (result of decisions we make and actions we take every day), resilience is to the organization.  It’s built up over time. Just as a strong immune system helps the body fight off germs and viruses, a strong continuity and recovery program helps the organization resist and respond to threats that could disrupt normal operations.

Resilience  \ri–’zil-yən(t)s\ noun “The operational and technological readiness that prepares an organization to make day-to-day operations efficient and cost-effective,  and to resist, absorb and recover from or successfully adapt to adversity or a change in conditions.”

An operational risk is any incident or event that results in a partial or full disruption to one or more processes producing a measurable impact (loss).  Examples include power outage, server malfunction, service disruption, software error, security incident, severe weather, flooding and fire, to name a few.

These incidents can occur in many forms including:

  • Interruption of IT services or loss of data
  • Disruption in the workplace
  • Reduction in the workforce
  • Disruption of a service from a third-party vendor

The impact from these incidents can range from minimal (affecting only one product or service or a single branch) to major (affecting multiple products or services at all branches) across multiple disciplines (Operational, Reputational, Financial, and Compliance).  Regardless of the impact, organizations must be ready to respond. For each type of event or incident, the response must be quick and it must be effective. The only way to achieve this level of readiness is to plan carefully and to practice regularly.

Strict security, disaster recovery and business continuity requirements are a reality facing credit unions and financial institutions today. A static plan is not enough. Developing and implementing a Business Continuity Management (BCM) program that results in a repeatable process focused on continual improvement is the new standard. Resilience starts when business continuity stops being a series of separate activities, is embraced as a business process, and becomes part of day-to-day decision-making and operations.

The success or failure of the BCM program rests on the shoulders of the board and senior management.  As stated in the FFIEC IT Examination Handbook, they are accountable for the oversight and governance of the Business Continuity Planning process, which includes:

  • Establishing policy by determining how the institution will manage and control identified risks;
  • Allocating knowledgeable personnel and sufficient financial resources to properly implement the BCP;
  • Ensuring that the BCP is independently reviewed and approved (annually);
  • Ensuring employees are trained and aware of their roles in the implementation of the BCP;
  • Ensuring the BCP is regularly tested on an enterprise-wide basis;
  • Reviewing the BCP testing program and test results on a regular basis; and
  • Ensuring the BCP is continually updated to reflect the current operating environment.”

Resilience begins with defining the mission, setting the policy, rolling up our sleeves, and never looking back. The good news is that a field-tested roadmap (framework) has been developed to build and maintain a robust BCM program.

planning

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
February 11, 2015

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: April 18 – May 9 Now available for your review is a summary of the recent CU*Answers HA (high-availability) rollover event performed April 18th to May 9th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

May 20, 2021

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, May 9th at 3:00 AM ET.  During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response, and It’s… Read more »

May 7, 2021

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period.  The rollover will begin at 3:00 AM ET on Sunday, April 18th,… Read more »

Apr 16, 2021

Don’t Forget: the Next HA Rollover is Coming this Weekend!

Don’t Forget: the Next HA Rollover is Coming this Weekend!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover has been scheduled for this weekend, Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period.  The rollover… Read more »

Apr 12, 2021

Reminder: Next HA Rollover Coming April 18th

Reminder: Next HA Rollover Coming April 18th

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover has been scheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period.  The rollover will begin… Read more »

Apr 6, 2021

Reminder: Next HA Rollover Coming April 18th

Reminder: Next HA Rollover Coming April 18th

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover has been scheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three week period.  The rollover will begin… Read more »

Mar 30, 2021

Rescheduled: Next HA Rollover Coming April 18th

Rescheduled: Next HA Rollover Coming April 18th

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  Previously announced for Sunday, March 7th, the next HA rollover has been rescheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three… Read more »

Feb 26, 2021

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 7th. Instead of the typical one-week rollover, this rollover will occur over a three week period as we perform system maintenance on PROD.  The… Read more »

Feb 5, 2021

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

At CU*Answers, we take Business Continuity and Information Security very seriously.  We’ve invested in technologies such as high availability and redundant data communications, which allow us to minimize downtime.  We test the technology and recover procedures regularly, including live, high-availability rollover events at our secondary data center. Digital copies of our Recover Test results are… Read more »

Feb 3, 2021