High Availability

For those services and applications where even the slightest amount of downtime has an immediate and measurable impact to our operations; controls and technologies have been implemented to reduce or eliminate the probability of a disruption or to dramatically reduce the amount of time required for recovery.  Controls include redundant system and network components, fault tolerant network topologies, load balanced server pools and real-time data replication; all working together to meet and exceed the strict security and availability objectives demanded by today’s users.

The High Availability (HA) strategy at CU*Answers focuses on 24-7 availability for core-processing products and services that our member credit unions depend on including the CU*BASE/GOLD and online/mobile banking platforms.  To accomplish this, CU*Answers owns and manages redundant state-of-the-art datacenters fully equipped with redundant power sources, multiple communications service providers, environmental controls, physical access security zones with video surveillance, and centralized network/system monitoring. (SSAE-16 report is available on request for client credit unions.)

High-Availability Rollovers

To ensure our readiness for a critical event affecting our primary processing facility, semi-annual rollover exercises are performed to “redirect” core-processing from systems at our primary datacenter to identical systems at our secondary datacenter. This is a live online event, not a dress rehearsal. Performing this exercise live brings with it the urgency and demand for high performance from our systems and from our recovery teams. This is yet another example of the pressure we put on ourselves in order to best serve our client credit unions.

Due to the nature of these production rollovers, a minimal amount of application downtime is required. This can range from 30-45 minutes, depending on the circumstances of the event. In some cases, should issues arise, actions are taken to collect debug information and/or perform additional checks and audits in order to ensure system and application stability. For these reasons, we schedule rollover exercises during non-peak operational hours. We treat each rollover exercise like a recovery test with full gap analysis reports available for review.

Performing regular HA rollovers helps us to validate our procedures, train new recovery team members, and confirm our readiness and capabilities for those unexpected incidents when unplanned rollovers are necessary. Planned rollovers also allow us to perform routine system and host maintenance with minimal downtime.

View our High Availability Rollover Schedule

Important Instructions for CU*BASE Credit Unions!

Monitoring network connectivity to the secondary datacenter is the responsibility of both CU*Answers Network Services and the credit union. Every time there is a change on your IT network (new branch opens, new PC added, new vendor interface added, firewall or router configuration change, etc.), it brings with it the potential for disrupting access to our secondary datacenter.

For this reason, we recommend that you regularly test connectivity from at least one GOLD workstation at each branch by performing one or both of the following tests:

If the PING or TELNET tests fail, confirm your network’s DNS and IP Routing configuration for compliance with the following AnswerBook items:

For assistance in troubleshooting network connectivity to the CU*Answers secondary datacenter, please contact a Network Services associate.

Updated
February 10, 2023

HA Rollback Completed – Report Coming Soon

HA Rollback Completed – Report Coming Soon

The HA Rollback was successfully completed on Sunday, April 7th.  This marks the conclusion of the March HA Rollover event. In the days ahead, we will be preparing a gap analysis report on the HA Rollover event, which will include details about the exercise, challenges observed, lessons learned, and recommendations for improving the process.  An… Read more »

Apr 8, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

Rescheduled from our original targeted date of March 17th, the high-availability rollback event will now be occurring this weekend.  The rollback process will begin Sunday, April 7th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD,… Read more »

Apr 4, 2024

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, March 17th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Mar 14, 2024

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

HA Rollover Event this Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The Rollover event is scheduled to begin at 1:00 AM ET on Sunday, March 10th.  Once completed, CU*BASE core-processing will be provided from systems at the HA data center for… Read more »

Mar 7, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 27, 2024

Network Maintenance Project Scheduled for Sunday, March 10th

Network Maintenance Project Scheduled for Sunday, March 10th

As a reminder, CU*Answers will be performing our next CU*BASE high-availability (HA) rollover on Sunday, March 10th.   That same morning, teams will be rolling over online and mobile banking systems to servers at our secondary data center. These rollovers are in preparation for a maintenance project at our production data center that will include… Read more »

Feb 27, 2024

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming March 10th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center in Kentwood, MI to our high-availability (HA) data center in Yankton, SD.  The next HA rollover is scheduled for Sunday, March 10th. The rollover is scheduled to begin at 1:00 AM ET on Sunday, March 10th with the rollback… Read more »

Feb 21, 2024

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Online Banking Rollover Event Tomorrow – Updates to be Posted on the CU*BASE Alerts Page

Don’t forget: tomorrow morning, we will be performing a Rollover for It’s Me 247 online/mobile banking (OLB) environments, as well as BizLink 247 online banking for business.  The Rollover event is scheduled to begin at 5:00 AM ET (2:00 AM PT) on Wednesday, February 14th, with the rollback scheduled for 6:00 AM ET (3:00 AM… Read more »

Feb 13, 2024