Related News
[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available
![[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/thePULSE-6-100x100.png)
It’s Me 247 Online and Mobile Banking Rollover: Report Now Available Now available for your review is a summary report of the August 13-14, 2019 It’s Me 247 Online Banking rollover event. This significant exercise was the first live production rollover performed for the online and mobile banking environments involving more than 300,000 members… Read more »
Sep 10, 2019
[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available
Item Processing Services 2019 Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of August 12, 2019, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »
Sep 9, 2019
[The Pulse] 2019 Business Continuity Plan (mid-year revision) Now Available
As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2019 CU*Answers Business… Read more »
Aug 1, 2019
What to do When Plan B Fails
The 2019 Polar Vortex and extreme winter weather with wide spread power outages throughout the Great Lakes area put many organization’s recovery plan to the test, including ours at CU*Answers. You develop and plan for interruptions, but what do you do when Plan B is not enough; when Plan B fails? Our primary data center… Read more »
Mar 22, 2019
[The Pulse] Emergency HA Rollover Results Now Available
HA Rollover Results Now Available Rollover: February 8 – 17 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed February 8 – 17. In the report, you will find details about the rollover and recovery effort, including challenges observed, lessons learned, and recommendations for improving the rollover process…. Read more »
Feb 22, 2019
Recovery planning 101 – what to do when the backup generator fails
On February 7th and 8th, 2019, credit unions and other businesses throughout the West Michigan area faced back-to-back ice storms leaving many in the dark. Soon after activating their continuity and recovery plan due to the loss of utility power, credit union core data processor CU*Answers experienced a major challenge: the failure of the backup […]
Feb 20, 2019
Rollback from HA Scheduled for Sunday Morning, 2/17/2019
This weekend we will be rolling back CU*BASE operations from the HA backup system to PROD. Power to our main 44th Street Production Center has been stable all week (and the ice storm that was predicted for this week is now behind us!). So we are now ready to roll CU*BASE from the South Dakota… Read more »
Feb 14, 2019
[The Pulse] 2019 Business Continuity Plan Now Available
CU*Answers Business Continuity Plan: 2019 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »
Jan 25, 2019
CU*Answers holds 7th annual Continuity Awareness Day
On January 23, 2019, CU*Answers held its 7th annual corporate “Continuity Awareness Day”. This annual event is an essential component of their business continuity and incident response awareness program. “Launching our awareness campaign each January sets the tone for the remainder of the year,” said Jim Lawrence, vice president of Business Continuity. “It sends the […]
Jan 25, 2019
Let Us Help Design Your Business Continuity Awareness and Training Plan!
A credit union can invest in the latest technology, write a comprehensive recovery plan, and check all of the compliance boxes, but if effective response and recovery is not a normal part of the day-to-day activities and embedded in the corporate culture, business disruptions will catch you by surprise, last longer than they should, and… Read more »
Jan 8, 2019
We Want Your Input on Teller Automation!
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
Custom Online Form Generator
Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More
Extended Hours
The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!
