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Staff awareness training provided by CU*Answers
On February 17, 2020, CU*Answers will be presenting a unique form of staff awareness training for credit unions with a focus on resilience that blends cybersecurity with business continuity principles. The objective of the training session is to implement a common response process to potentially disruptive incidents across the organization, where all staff are better […]
The Next HA Rollover is Coming March 8th – We Need You to Perform a Connectivity Test!
Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The next HA rollover is scheduled for the morning of Sunday, March 8. What’s unique about this HA rollover is that we will be operating live on a new HA server installed back… Read more »
CU*Answers holds 8th annual Continuity Awareness Day
On January 22, 2020, CU*Answers held its 8th annual corporate “Continuity Awareness Day”. This all-staff event is an essential component of their business continuity and incident response programs. “This year’s theme is ‘Planning and Responding to Disruptions in a 24/7 Business Environment,’” said Jim Lawrence, Vice President of Business Continuity. “Every planned system maintenance task, […]
January 28 is Data Privacy Day – View Resources Available from CU*Answers
January 28th is observed as Data Privacy Day for all industries, including credit unions, to raise awareness and promote privacy and data protection best practices. Much attention has been gained by the frequency and scope of recent data breaches and by privacy concerns on social media platforms. This attention to data privacy is paving the… Read more »
[The Pulse] 2020 Business Continuity Plan Now Available
![[The Pulse] 2020 Business Continuity Plan Now Available](https://www.cuanswers.com/wp-content/uploads/thePULSE-6-100x100.png)
CU*Answers Business Continuity Plan: 2020 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »
[The Pulse] HA Rollover Results Now Available
HA Rollover Results Now Available Rollover: October 27 – November 5 Now available for your review is the summary report of the unscheduled, emergency HA (high-availability) rollover event performed between October 27 and November 5, 2019. In the report, you will find details about the unfolding circumstances that resulted in a failover and recovery effort… Read more »
Alpena Alcona Area Credit Union includes core processor in business continuity tabletop exercise
For those credit unions looking to take their business continuity program to the next level, including key vendors and service providers in recovery testing and exercises is a win-win scenario. That was the experience for the team at Alpena Alcona Area Credit Union (located in Alpena, MI) when they partnered with CUSO and core processor, […]
HA Rollback Updates for November 5
This is a reminder of the high-availability rollback event that will be occurring early tomorrow morning. The rollback process will begin at 2:00 AM and will last until approximately 4:00 AM ET. During this time, there will be an interruption to all systems, including CU*BASE/GOLD, CU*Talk audio response, and It’s Me 247 online banking (a… Read more »
[The Pulse] It’s Me 247 Online and Mobile Banking Rollover Results Now Available
It’s Me 247 Online and Mobile Banking Rollover: Report Now Available Now available for your review is a summary report of the August 13-14, 2019 It’s Me 247 Online Banking rollover event. This significant exercise was the first live production rollover performed for the online and mobile banking environments involving more than 300,000 members… Read more »
[The Pulse] Item Processing Services 2019 Recovery Test: Report Now Available
Item Processing Services 2019 Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of August 12, 2019, teams at CU*Answers completed the annual recovery test by restoring the CheckLogic environment and performing daily check processing operations from… Read more »
Custom Online Form Generator
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Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
Owner’s Voice – Vote Now!
CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
