[The Pulse] Item Processing Disaster Recovery Test Report Now Available

[The Pulse] Item Processing Disaster Recovery Test Report Now Available

Item Processing Disaster Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. This past September, teams at CU*Answers completed the annual test by restoring the CheckLogic environment and performing daily check processing operations from systems at our secondary data center. This exercise… Read more »

Nov 7, 2017

It’s moving day: the Muskegon data center is coming back to GR this weekend!

It’s moving day: the Muskegon data center is coming back to GR this weekend!

Data Center Migration Project Saturday, November 11, 2017   On Saturday, November 11th, starting at 9:00 AM ET, teams from CU*Answers will engage in a data center migration project by powering down and moving servers at our Muskegon data center to the Grand Rapids data center located within the corporate office facilities.  The servers involved… Read more »

Nov 6, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: September 17 – 20 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed September 17 – 20.  In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results… Read more »

Oct 27, 2017

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, October 17 2:00 PM – 2:30 PM ET This Month’s Focus Imaging Solutions Join Kyle Karnes for an Education Express session on the importance of indexing documents, how to find documents that are not indexed in iDoc Vault, and Credit Union document due-diligence. Don’t miss this FREE webinar! Get Registered

Oct 10, 2017

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, September 21 2:00 PM – 2:30 PM ET This Month’s Focus Records and Information Management in Business Continuity Planning Join Marilyn Boyd and Jim Lawrence from CU*Answers for an Education Express session designed to help credit unions better understand the role that Records and Information Management (RIM) plays in Business Continuity Planning (BCP).  They… Read more »

Sep 7, 2017

[The Pulse] HA Rollover Scheduled for Sunday, September 17

[The Pulse] HA Rollover Scheduled for Sunday, September 17

High Availability Rollover Scheduled Sunday, September 17 – Wednesday September 20 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, September 17. We will continue providing live production of CU*BASE… Read more »

Aug 31, 2017

[The Pulse] Updated 2017 Business Continuity Plan Now Available

[The Pulse] Updated 2017 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: Mid-Year Revision Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jul 21, 2017

Incident Response Planning – presented by the CU*Answers Business Continuity Team

Incident Response Planning – presented by the CU*Answers Business Continuity Team

Join Jim Lawrence, CBCP, Business Continuity Manager at CU*Answers, as he discusses the stages of a live incident response and the elements of an effective incident response program.  New for 2017, this 30-minute webinar will help you to understand what an actual response looks like, and prepare you to design and test a response plan,… Read more »

Jun 28, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 12 – 13 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 12 – 13. You may recall that this rollover period was shortened due to an issue that surfaced for a select group of credit union branch locations, preventing them… Read more »

Mar 24, 2017

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

High Availability Rollback Beginning at 10 PM ET, Tonight, 3/13 This evening, March 13, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. This rollback, originally scheduled for Wednesday evening, has been moved forward due to an issue involving printer communications affecting… Read more »

Mar 13, 2017