Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, September 21 2:00 PM – 2:30 PM ET This Month’s Focus Records and Information Management in Business Continuity Planning Join Marilyn Boyd and Jim Lawrence from CU*Answers for an Education Express session designed to help credit unions better understand the role that Records and Information Management (RIM) plays in Business Continuity Planning (BCP).  They… Read more »

Sep 7, 2017

[The Pulse] HA Rollover Scheduled for Sunday, September 17

[The Pulse] HA Rollover Scheduled for Sunday, September 17

High Availability Rollover Scheduled Sunday, September 17 – Wednesday September 20 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, September 17. We will continue providing live production of CU*BASE… Read more »

Aug 31, 2017

[The Pulse] Updated 2017 Business Continuity Plan Now Available

[The Pulse] Updated 2017 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: Mid-Year Revision Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jul 21, 2017

Incident Response Planning – presented by the CU*Answers Business Continuity Team

Incident Response Planning – presented by the CU*Answers Business Continuity Team

Join Jim Lawrence, CBCP, Business Continuity Manager at CU*Answers, as he discusses the stages of a live incident response and the elements of an effective incident response program.  New for 2017, this 30-minute webinar will help you to understand what an actual response looks like, and prepare you to design and test a response plan,… Read more »

Jun 28, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: March 12 – 13 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed March 12 – 13. You may recall that this rollover period was shortened due to an issue that surfaced for a select group of credit union branch locations, preventing them… Read more »

Mar 24, 2017

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

[The Pulse] HA Rollback Scheduled for TONIGHT, 3/13!

High Availability Rollback Beginning at 10 PM ET, Tonight, 3/13 This evening, March 13, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. This rollback, originally scheduled for Wednesday evening, has been moved forward due to an issue involving printer communications affecting… Read more »

Mar 13, 2017

[The Pulse] HA Rollover Scheduled for Sunday, March 12

[The Pulse] HA Rollover Scheduled for Sunday, March 12

High Availability Rollover Scheduled Sunday, March 12 – Wednesday March 15 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10 PM ET on Sunday, March 12. We will continue providing live production of CU*BASE… Read more »

Mar 7, 2017

[The Pulse] 2017 Business Continuity Plan Now Available

[The Pulse] 2017 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2017 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jan 31, 2017

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: December 10 – 18 Now available for your review is a summary of the unscheduled HA (high-availability) rollover, performed December 10 – 18.  In the report, you will find details about the exercise, including challenges observed, lessons learned, and recommendations for improving the rollover process. HA Rollover Results View… Read more »

Jan 6, 2017

[The Pulse] HA Rollback Scheduled for 12/18

[The Pulse] HA Rollback Scheduled for 12/18

High-Availability Rollback Beginning 10 PM ET, Sunday December 18 On Sunday, December 18, beginning at 10 PM ET and lasting until approximately 11 PM ET, our teams will complete the rollback to the production data center. During the rollback period, there will be an interruption to all systems, including CU*Talk audio response and It’s Me 247 online banking… Read more »

Dec 16, 2016