Let Us Help Design Your Business Continuity Awareness and Training Plan!

Let Us Help Design Your Business Continuity Awareness and Training Plan!

A credit union can invest in the latest technology, write a comprehensive recovery plan, and check all of the compliance boxes, but if effective response and recovery is not a normal part of the day-to-day activities and embedded in the corporate culture, business disruptions will catch you by surprise, last longer than they should, and… Read more »

Jan 8, 2019

Let CU*Answers Help Design Your Business Continuity Plan!

Let CU*Answers Help Design Your Business Continuity Plan!

The CU*Answers Business Continuity Team continues to invest in high availability and recovery strategies to ensure that the products and services you count on us for are available when you need them. Implementing strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan, helping you to continue serving your members, even when… Read more »

Nov 15, 2018

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: September 23 – 26 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed May 20 – 23.  In the report, you will find details about the exercise and hardware upgrades, including challenges observed, lessons learned, and recommendations for improving the rollover process…. Read more »

Oct 26, 2018

CU*BASE HA Rollback Updates for September 26

CU*BASE HA Rollback Updates for September 26

Remember that we will be rolling back late Wednesday evening, September 26.  Make sure someone is at your branches early the morning of Thursday, September 27 to check the connections before members start to arrive! Even if everything went smoothly for you earlier this week, when three different environments have to work together (yours, ours,… Read more »

Sep 26, 2018

CU*BASE HA Rollover Updates for September 23

CU*BASE HA Rollover Updates for September 23

We will be posting any/all issues related to the September 23rd HA Rollover event to the CU*BASE Alerts page, compiled into a single alert located here.  We will not be sending out any emails regarding individual issues for the HA Rollover.  If you encounter any issues between Sunday, September 23rd and Monday September 24th, please… Read more »

Sep 21, 2018

[The Pulse] Reminder: HA Rollover Scheduled for September 23-26

[The Pulse] Reminder: HA Rollover Scheduled for September 23-26

High Availability Rollover Scheduled Sunday, September 23 – Wednesday, September 26   During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, September 23. We will continue providing live production of… Read more »

Sep 18, 2018

[The Pulse] HA Rollover Scheduled for September 23-26

[The Pulse] HA Rollover Scheduled for September 23-26

High Availability Rollover Scheduled Sunday, September 23 – Wednesday, September 26   During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, September 23. We will continue providing live production of… Read more »

Sep 7, 2018

[The Pulse] Item Processing Disaster Recovery Test Report Now Available

[The Pulse] Item Processing Disaster Recovery Test Report Now Available

Item Processing Disaster Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of August 13, 2018, teams at CU*Answers completed the annual test by restoring the CheckLogic environment and performing daily check processing operations from systems at our secondary… Read more »

Aug 22, 2018

[The Pulse] 2018 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2018 Business Continuity Plan (mid-year revision) Now Available

CU*Answers Business Continuity Plan: 2018 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Jul 27, 2018

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available Rollover: May 20 – 23 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed May 20 – 23.  In the report, you will find details about the exercise and hardware upgrades, including challenges observed, lessons learned, and recommendations for improving the rollover process…. Read more »

Jun 28, 2018