A credit union can invest in the latest technology, write a comprehensive recovery plan, and check all of the compliance boxes, but if effective response and recovery is not a normal part of the day-to-day activities and embedded in the corporate culture, business disruptions will catch you by surprise, last longer than they should, and… Read more »
The CU*Answers Business Continuity Team continues to invest in high availability and recovery strategies to ensure that the products and services you count on us for are available when you need them. Implementing strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan, helping you to continue serving your members, even when… Read more »
![[The Pulse] HA Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/thePULSE-6-100x100.png)
HA Rollover Results Now Available Rollover: September 23 – 26 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed May 20 – 23. In the report, you will find details about the exercise and hardware upgrades, including challenges observed, lessons learned, and recommendations for improving the rollover process…. Read more »
Remember that we will be rolling back late Wednesday evening, September 26. Make sure someone is at your branches early the morning of Thursday, September 27 to check the connections before members start to arrive! Even if everything went smoothly for you earlier this week, when three different environments have to work together (yours, ours,… Read more »
We will be posting any/all issues related to the September 23rd HA Rollover event to the CU*BASE Alerts page, compiled into a single alert located here. We will not be sending out any emails regarding individual issues for the HA Rollover. If you encounter any issues between Sunday, September 23rd and Monday September 24th, please… Read more »
High Availability Rollover Scheduled Sunday, September 23 – Wednesday, September 26 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, September 23. We will continue providing live production of… Read more »
High Availability Rollover Scheduled Sunday, September 23 – Wednesday, September 26 During this rollover event, we will redirect CU*BASE core-processing from our primary production data center to systems at our high-availability (HA) data center. The rollover process will begin at 10:00 PM ET on Sunday, September 23. We will continue providing live production of… Read more »
Item Processing Disaster Recovery Test: Report Now Available For those credit unions who currently use CU*Answers for Electronic Check Processing (ECP), this report is for you. During the week of August 13, 2018, teams at CU*Answers completed the annual test by restoring the CheckLogic environment and performing daily check processing operations from systems at our secondary… Read more »
CU*Answers Business Continuity Plan: 2018 Release Now Available As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »
HA Rollover Results Now Available Rollover: May 20 – 23 Now available for your review is a summary of the recent HA (high-availability) rollover event, performed May 20 – 23. In the report, you will find details about the exercise and hardware upgrades, including challenges observed, lessons learned, and recommendations for improving the rollover process…. Read more »
CU*Answers is continuing to evaluate other options for an integrated solution. To help us better understand which investments you have already made, please click below to complete a brief 4 question survey.
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Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement. Sign Up Today!
We are moving into our 2nd calendar year with MACO, credit unions will need to decide to prepay for a new set number of licenses, or if you would like to true-up at the end of the calendar year.
