Conversations on…

conversations on logo

Open the flyer showing all our current groups

Welcome to a new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. As the name implies, these will be conversations on specific topics: credit union core disciplines, tools for members and employees, and the current hot topics that people are buzzing about.

The overall goal of these focus groups is to give CUs regular opportunities to have open conversations with CU*Answers subject-matter experts and product designers, and to give CUs an insider’s view of the project management and design process. The events will also provide networking opportunities for clients, training on best practices for using CU*BASE and related tools, and will identify audiences for special communications and subject-matter experts that want to participate more actively in our product design efforts.

Below you can find information about all the groups launching in late 2022/early 2023, and we expect to add more over time. We hope you’ll join us for many conversations!


conversations on accounting/back office

Conversations on Accounting/Back Office

Takes over where our CFO Roundtable and Accounting Top Priorities Focus Group left off. We’ll have conversations on tools for accountants, discussions on the latest regulations, best practices, and both the challenges and triumphs of accounting teams across our network.

Accounting/Back Office

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Conversations on Analytics Booth

Hear how credit union executives and managers are utilizing the trending capabilities of Analytics Booth to capture, visualize, analyze, and use data analytics to guide their business decisions, celebrate their wins and minimize risk. This will also be a time to participate in platform enhancement discussions.

Analytics Booth

Conversations on Artificial Intelligence

Conversations on Artificial Intelligence

As your core technology partner, it is our responsibility to weigh both the benefits and potential risks associated with emerging technologies. The advent of Artificial Intelligence is no different and requires us to think together, as a community, about the role of these technologies in the future of our firm. Let us work together to explore the world of Artificial Intelligence and learn about how we can leverage these technologies to improve operations and experiences.

Artificial Intelligence

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conversations on bill pay/p2p

Conversations on Bill Pay/P2P

Sharing ideas, news, and tips about bill pay, P2P and other electronic payment options for your members.

Bill Pay/P2P

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conversations on bsa

Conversations on BSA

This group helps to provide credit unions with a better understanding of how to use CU*BASE tools as they relate to the Bank Secrecy Act (BSA).


conversations on collections

Conversations on Collections

As referred to as the Collections Roundtable, this well established group provides an open forum discussion on collections laws, internal procedures, and CU*BASE processes.


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conversations on compliance

Conversations on Compliance

This popular event is now heading into its 8th season! Join compliance experts and day-to-day auditing professionals for conversations on compliance and auditing best practices, tools, and resources. These live, in-person events are held in Grand Rapids, Michigan, as well as at other sites around the country.


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conversations on cybersecurity

Conversations on Cybersecurity

Sharing ideas, insights, and experience about monitoring for and responding to cyber attacks in today’s networked world.


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conversations on data

Conversations on Data

Our Asterisk Intelligence weeks already provide extensive training on dashboards and analysis tools. Instead, these will be conversations about why a credit union should invest in analyzing and managing their data, and how we as a collaborative can support the growing need for data and data analysis. Whether you are a seasoned analyst or a beginner getting your feet wet or wondering what all the fuss is about, let’s talk.


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conversations on deposit operations and member service

Conversations On Deposit Operations and Member Service

For many CUs, serving members today is a whole new ballgame. Let’s talk about cool tools that credit unions are researching and experimenting with now, as well as ideas for new ways to perform the meat-and-potatoes services that are part of every credit union’s core competencies. From dividends, member investments, fee and service income, to member rewards programs, statements, and building the lobby of tomorrow…let’s talk about what’s hot, what’s out there now, and what’s needed for the future.

Deposit Operations

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conversations on education

Conversations On Education

Designed especially for credit union education coordinators and trainers, with this group we’ll talk about things like how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all of the resources available to learn about and understand our products and services.


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conversations on fraud

Conversations on Fraud

(Formerly known as AuditLink’s monthly Fraud Focus Group.) This group provides an open forum to talk about fraud prevention, fraud detection, emerging risks, current issues, best practices, and more. Credit unions drive the conversations and share knowledge with each other, and our teams share tips for CU*BASE tools for monitoring and mitigating fraud risk.


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Conversations on Human Resourses

Conversations on Human Resources

A platform for people to connect on recruitment strategies, policies, job descriptions, wellness initiatives, benefit plan design and cost-saving ideas, HRIS providers, and more.

Human Resources

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Conversation on instant payments

Conversations on Instant Payments

The industry is abuzz about “instant payments” and the new RTP® and FedNow® payment rails, and we’re all learning as we go! Join us to see what your peers are doing, and help us as we explore how the CUSO can build the tools you need to take advantage of these exciting new payment channels.

Instant Payments

conversations on integrations

Conversations on Integrations

Integrations provide your credit union the ability to work in sync with CU*BASE effectively. As a result, providing you with the opportunity to elevate productivity and achieve end-to-end productivity and more enhanced data consistency. But keeping abreast of current projects, vendors relationships and their value as a peer network can be challenging. Join the conversation on integrations to learn more about what CU*Answers is working on today and how you can participate.


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Conversations on ITMs

Conversations on Interactive Teller Machines (ITMs)

What’s going on with ITM vendors? What interfaces are in production today, and what’s being built? How do you get started? Join the conversations and add your voice to what happening in the world of teller technology alternatives.


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Conversations on Lending

Conversations on Lending

Get together with your credit union colleagues and our lending experts to discuss what’s hot right now in lending practices and products, best practices, and ideas for growing your loan portfolio.


Conversations on Mergers and CU Partnerships

Conversations on Mergers and CU Partnerships

While consolidation seems to be a given in our industry, credit unions are getting more and more creative on new ways to survive and thrive in today’s economy. Join the conversation as we talk to CUs who are trying novel approaches to partnerships and new techniques for mergers still that maintain valuable community branding.

Mergers/CU Partnerhips

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Conversations on Online Member Experience

Conversations on Online Member Experience

Learn from each other what works and what doesn’t, and talk to the professionals who make their living designing ways to connect your members to your credit union’s products and services…and keep them coming back for more.

Online Member Experience

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Conversations on Plastics

Conversations on Plastics

From fraud mitigation to mandates, batch maintenance to digital issuance, vendor consolidations to mandates, and everywhere in between, join us as we explore the complex and exciting world of ATM, debit, and credit cards!


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Conversations on Pricing

Conversations on Pricing

The 2024 Conversations on Pricing is the 20th anniversary of this event, proving that CU*Answers is walking the talk alongside our owners and partners. Join us for this 5-year study on the pricing models of our cooperative outlining what we charge and why. Participation represents a unique chance for owners and vested clients to interact on how CUSO pricing designs affect credit union budgets and operations. For pricing to be a sustainable competitive advantage for our CUSO, it has to come from a close partnership with all of you.


Conversations on Serving Business Members

Conversations on Serving Business Members

Formerly known as the BizLink Advisory Board and BizLink SME Focus Group. This vibrant group comprises credit unions with a passion for serving business memberships. Join us as we look at the latest market trends in what businesses want and need, and advise CU*Answers product designers as they prioritize projects for new tools and features specifically for that market.

Serving Business Members

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Conversations on Xpress Teller

Conversations on Xpress Teller

Whether you’ve already jumped on board with Xpress Teller or are wondering what all the fuss is about, join us for discussions on how this alternative teller processing platform can help you streamline your teller line and meet new goals for how you serve members in your lobby.

Xpress Teller

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June 10, 2024