Online Member Experience

Conversations on Online Member Experience

Learn from each other what works and what doesn’t and talk to the professionals who make their living designing ways to connect your members to your credit union’s products and services…and keep them coming back for more. We will discuss items such as how credit unions are using online membership opening, how credit unions are making money over the internet, and other eService related topics. This is an open forum discussion on member experience and eService products that are offered by credit unions.

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Date Time Topic Register
1/17/2023 Making Money over the Internet Click to view PDF
4/13/2023 MOP – your credit union member experience opening memberships online Click to view PDF
9/26/2023 Keeping Member Information up to Date Click to view PDF
1/17/2024 RDC Auto Enrollment Click to view PDF
3/21/2024 Youth Accounts Click to view PDF
8/8/2024 2:30 pm ET MOP Pre-Membership Ideas Register

 

Updated
June 24, 2024

Have You Heard About CU Info?

Have You Heard About CU Info?

Have You Heard About CU Info? CU Info allows you to dynamically update your credit union’s information across CU*Publisher products like your Membership Opening sites (MAP/MOP), Mobile 6.0 and the upcoming Biz Mobile 1.0 and Micro Apps. What Info Can I Manage? In addition to managing the members of your CU*Publisher team, you can edit… Read more »

Jul 25, 2024

Join Us for a Conversation on Online Member Experience!

Join Us for a Conversation on Online Member Experience!

Come join us for a Conversation on Online Member Experience, where we will be discussing a MOP (Membership Opening Process) pre-membership idea. This is something that is currently being studied by CU*Answers and how it can work with the membership opening process. During this upcoming event, credit unions will discuss what they are seeing members… Read more »

Jul 24, 2024

Create and Maintain Your Own MOP Sites with MOP Manager

Create and Maintain Your Own MOP Sites with MOP Manager

Have you heard about MOP Manager?  This self-service option grants your credit union the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. MOP Manager also gives you the ability to make edits to homepage promotions, eligibility page,… Read more »

Jul 23, 2024

Join CU*Answers and Glia to Learn About Our Latest Integration!

Join CU*Answers and Glia to Learn About Our Latest Integration!

We’re excited to announce the new Glia integration, available to CU*Answers clients! The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture, helping to eliminate data silos, dropped context, as well as frustration for members and representatives. Join our upcoming webinar to learn all about this integration, which gives… Read more »

Jul 22, 2024

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App!

Activate LoanPay Xpress Now in Online Banking/Mobile App! For credit unions who currently offer LoanPay Xpress through Magic Wrighter, you now have the option to activate this as a module through online banking and your credit union mobile app, allowing members to make payments via credit/debit cards to their qualifying loans. Ready to begin the… Read more »

Jul 19, 2024

Looking for Ways to Elevate Your Offerings within OLB? Check Out Layout 2!

Looking for Ways to Elevate Your Offerings within OLB?  Check Out Layout 2!

Looking for New Ways to Elevate Your Offerings within OLB?  Check Out Layout 2! Credit unions interested in elevating their offerings with an enhanced and feature-rich version of It’s Me 247 Desktop have the option to select It’s Me 247 Desktop: Layout 2 as an upgraded product with a monthly fee. It’s Me 247 Desktop… Read more »

Jul 17, 2024

Join CU*Answers and Glia to Learn About Our Latest Integration!

Join CU*Answers and Glia to Learn About Our Latest Integration!

We’re excited to announce the new Glia integration, available to CU*Answers clients! The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture, helping to eliminate data silos, dropped context, as well as frustration for members and representatives. Join our upcoming webinar to learn all about this integration, which gives… Read more »

Jul 16, 2024

Join CU*Answers and Glia to Learn About Our Latest Integration!

Join CU*Answers and Glia to Learn About Our Latest Integration!

We’re excited to announce the new Glia integration, available to CU*Answers clients! The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture, helping to eliminate data silos, dropped context, as well as frustration for members and representatives. Join our upcoming webinar to learn all about this integration, which gives… Read more »

Jul 8, 2024

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

Communicate New Branch Locations, Holiday Hours and More with Mobile Alerts!

With Mobile Alerts as a self-service option, you can manage all the important communications for your mobile app users.  Content for Mobile Alerts can include marketing promos, new branch locations, holiday hours, annual meeting dates and community events, to name a few. The Mobile Alerts option allows for recurring alerts – you can choose whether… Read more »

Jul 5, 2024