Due Diligence Materials

CU*Answers is currently engaged in the fieldwork for the 2020 SSAE-18 SOC 2.  The fieldwork will be performed in March and April, with the final report to be issued later in Calendar 2021.  CU*Answers will continue to provide Bridge Letters for 2019 until the final audit report for 2020 is published.

The CU*Answers Due Diligence page is designed to assist our clients and prospective clients in fulfilling any obligation to conduct due diligence provided by our cooperative.  This “one stop shop” is to help simplify your needs when conducting vendor due diligence.  You can also request Bridge Letters from our Auditing Team.

SSAE Reports

The SSAE SOC 1 and SOC 2 Reports are our public housekeeping audits covering the primary controls we use to secure our systems. The current audit reporting period is January 1 to December 31, 2018.

CU*Answers next scheduled public audit is the SSAE SOC 1.  Fieldwork  for the SOC 1 is scheduled for February 2020 and to have the report released later in 2020.  The SOC 1 will cover the reporting period of January 1 to December 31, 2019.

SSAE Bridge Letter Request Form

If your auditors or examiners request a Bridge Letter for the period between our SSAE audits, you can use the attached form to receive a Bridge Letter from our Audit Team. Bridge Letters usually take from 1-2 days to complete.

ACH Audit

CU*Answers conducts an annual ACH Audit. Every other year we perform the audit internally by the AuditLink team, followed by an external audit the next year. In 2020, the ACH Audit was performed by AuditLink.

CU*Answers Financial Statements

In light of the new third party due diligence requirements, we realize that more clients than just our owners need access to our financial statements. Listed below are our most recent published financial statements.

Insurance Declaration Sheet

CU*Answers’ insurance coverage renews every year on December 1.

Software Escrow Certification

CU*Answers certifies the CU*BASE software has been deposited with the escrow agent upon the November release.

Disaster Recovery/Business Resumption

CU*Answers has a very active Disaster Recovery and Business Resumption team. Documents from this team are produced on a regular basis. Both the most up-to-date reports and archives are available on this page.


See what Business Continuity has to offer!

Business Continuity products are now available to order in the store.

Shop Business Continuity

Executive Leadership and Board of Directors

The most up-to-date information on the Executive Leadership Team and the Board of Directors can be found here:

Business Plan and Strategic Technology Plan

CU*Answers to encourages our credit unions and CUSO to be inclusive of all owners when it comes to business plans and other business activities that owners might want to take an active part in. It is the difference in a cooperative; the community owns it and should be treated with the respect owners deserve.

To that end, our Business Plan Summary and Strategic Technology Plan are both available online.

Company Background

The most up-to-date background information on our cooperative can be found on our About page.


CU*Answers publishes policies on cyber security/information security, acceptable use, and other policies of interest to our clients and their examiners.

Kevin Finneran
Software Development Lifecycle Testimonial
from the 2017 Boot Camps

Kevin Finneran SDLC Testimonial

Alayna Johnson
Software Development Lifecycle Testimonial
from the 2017 Boot Camps

Alayna Johnson SDLC Testimonial

More Information

Bob Frizzle, CFOFor more information, or if you have questions, please contact our CFOBob Frizzle at bfrizzle@cuanswers.com.

Learn more about Bob Frizzle.

Network Partner

Xtend Due Diligence

March 25, 2021