Due Diligence Materials

The CU*Answers Due Diligence page is designed to assist our clients and prospective clients in fulfilling any obligation to conduct due diligence provided by our cooperative.  This “one stop shop” is to help simplify your needs when conducting vendor due diligence.  You can also request Bridge Letters from our Auditing Team.

SSAE Reports

The SSAE SOC 1 Reports are our public housekeeping audits covering the primary controls we use to secure our systems.  Our SSAE audits are on an 18-month rotation.  The current audit reporting period is from January 1 to June 30, 2016.  The next audit period will be July 1 to December 31, 2017, with the results likely to be published in March of 2018.

SSAE Bridge Letter Request Form

If your auditors or examiners request a Bridge Letter for the period between our SSAE audits, you can use the attached form to receive a Bridge Letter from our Audit Team. Bridge Letters usually take from 1-2 days to complete.

ACH Audit

CU*Answers conducts an annual ACH Audit. Every other year we perform the audit internally by the Audit Link team, followed by an external audit the next year. In 2017, the ACH Audit was performed by The Clearing House.

CU*Answers Financial Statements

In light of the new third party due diligence requirements, we realize that more clients than just our owners need access to our financial statements. Listed below are our most recent published financial statements.

Insurance Declaration Sheet

CU*Answers’ insurance coverage renews every year on December 1.

Disaster Recovery/Business Resumption

CU*Answers has a very active Disaster Recovery and Business Resumption team. Documents from this team are produced on a regular basis. Both the most up-to-date reports and archives are available on this page.

Executive Leadership and Board of Directors

The most up-to-date information on the Executive Leadership Team and the Board of Directors can be found here:

Business Plan and Strategic Technology Plan

CU*Answers to encourages our credit unions and CUSO to be inclusive of all owners when it comes to business plans and other business activities that owners might want to take an active part in. It is the difference in a cooperative; the community owns it and should be treated with the respect owners deserve.

To that end, our Business Plan Summary and Strategic Technology Plan are both available online.

Company Background

The most up-to-date background information on our cooperative can be found on our About page.


CU*Answers publishes policies on cyber security/information security, acceptable use, and other policies of interest to our clients and their examiners.

Kevin Finneran
Software Development Lifecycle Testimonial
from the 2017 Boot Camps

Kevin Finneran SDLC Testimonial

Alayna Johnson
Software Development Lifecycle Testimonial
from the 2017 Boot Camps

Alayna Johnson SDLC Testimonial

More Information

Bob Frizzle, CFOFor more information, or if you have questions, please contact our CFOBob Frizzle at bfrizzle@cuanswers.com.

Learn more about Bob Frizzle.

December 7, 2017