As part of CU*Answers Management Services, Cards & Payments is your one stop location for all EFT related information including ATM/debit & credit cards, instant issue cards, bill pay, RTP, and shared branching. The Cards & Payments Team can handle all your plastic processing needs! From online ATM/debit and credit to instant card issue, compromised card processing and much more. Use the links below to get all the information you need. Have questions? – contact cardsandpayments@cuanswers.com
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iPay Consumer & Business Bill Pay Screen-Scraped eBill Service to be Decommissioned 9/1/26
Attention Credit Unions Whose Bill Pay Provider is iPay Effective September 1st, 2026, iPay Consumer and Business Bill Pay screen-scraped eBill services will be decommissioned. iPay will continue to offer direct connect eBills based on biller availability. iPay made this decision based on a combination of technology and regulatory factors. Additionally, some billers have moved… Read more »
Enhancements for Authorized Paymentus PASS Roles – What’s New?
Attention Paymentus Bill Pay Credit Unions As of May 19th, 2026, Paymentus has implemented enhancements for Authorized FI PASS roles (including FI customer service specialist & FI customer service). These roles now have expanded control over identifying and managing orphaned payments – i.e. payments that occur when an account or card is inactive or deleted,… Read more »
iPay MASTER Site Chat Functionality to Retire in August
Attention Credit Unions Whose Bill Pay Provider is iPay Effective August 26th, 2026, the chat functionality available through the iPay MASTER Site will be retired. To better serve clients, iPay will be reallocating resources to enhance call and case response times, ensuring faster and more consistent support. As a reminder, iPay clients can access a variety… Read more »
Join Us for a Conversation On Plastics – ISOCUDTA
Join us for a Conversation on Plastics as we explore ISOCUDTA! What can your credit union do with this data? Are you aware of all the features we support? During this session, we will discuss topics including: MCC rebate for debit cards MCC rebate for credit cards MCC Loan category rates Viewing card number on statements… Read more »
Join Us for a Conversation On Instant Payments
The industry is abuzz about “instant payments” and the RTP® and FedNow® Service payment rails! Join us for another conversation about our projects around instant payments, including: Experiences from credit unions utilizing the FedNow® payment rail. Updates on the Send and Request for Payment functions. We will discuss Zelle® and P2P services. What are the next steps for credit unions… Read more »
Join Us for a Conversation On Plastics – ISOCUDTA
Join us for a Conversation on Plastics as we explore ISOCUDTA! What can your credit union do with this data? Are you aware of all the features we support? During this session, we will discuss topics including: MCC rebate for debit cards MCC rebate for credit cards MCC Loan category rates Viewing card number on statements… Read more »
A Note from Cards & Payments: Update to Reversal/Recall Processing Fees for Payrailz Transactions
Attention Credit Unions Using Jack Henry Services Jack Henry has recently informed us of updates to the processing of payment reversals and recalls that are executed in connection with the use of Payrailz Digital Payments. Beginning May 1st, 2026, any reversal or recall request submitted by Payrailz users will include an applicable bank-imposed fee, which… Read more »
Jack Henry Clients: Stay Tuned for Details on New Client Portal Login Option
Attention Credit Unions that Utilize Jack Henry Services As of April 15th, 2026, Jack Henry has begun performing updates to their For Clients Portal Login Experience. These updates are being completed to support the rollout of Jack Henry Identity™, a new login experience that uses multi-factor authentication. The For Clients portal login page will display two login options, depending… Read more »
Learn More About Online Credit Card Options in CBX – Join Our Upcoming Webinars!
The Cards and Payments team would like to invite you to join us for two upcoming webinars on Thursday, April 16! These educational sessions will detail options available for online credit cards in CBX. Check out the summaries below for more details – we hope to see you there! Online Credit Cards: Loan Creation and… Read more »
New Canned Query Available for RTP and FedNow Instant Payments
On February 17th, a project was deployed which allows for the creation of a new canned query for RTP® and FedNow® transactions. If your credit union is utilizing instant payment rails via RTP® from The Clearing House and/or The FedNow® Service, this query option can be accessed via Tool #1059: RTP and FedNow Transactions (DIRDAYLOG). Please note that your credit union… Read more »
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The CU*Answers Quarterly Contests and Cooperative Campaigns are Ready for 2026! You can place orders now for the 2026 Quarterly Contests and Cooperative Campaigns. Also new for 2026 is the CU*Answers Booster Pack! This pack contains 6 banners optimized for mobile 8.0 and online banking. Click the button below to learn more. Learn More
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