Client News provides the information you need to stay current with what’s happening.
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Check Out the Xtend Webinars Coming Your Way!
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Wednesday, June 28 2:00 PM – 3:00 PM ET RevelTV With their unique Channel Valet™ service, RevelTV’s experienced technical… Read more »
Jun 22, 2017
It’s Almost Time for a Dashboard Dive: Collections Dashboard
Join Annalyn Hawkes and Thomas Hull of the Asterisk Intelligence Team at CU*Answers, for a Dashboard Dive! With the Collections Dashboard, you can view member accounts in your credit union’s Collections file, which is refreshed on a daily basis. As you work on the items in this list, you can mark them with the current… Read more »
Jun 22, 2017
Join Us for the June Tricks of the Trade Webinar!
Scheduled for Tuesday, June 27 from 3:30-4:00 PM ET, the interactive and engaging June Tricks of the Trade webinar will give you an in-depth look at documentation related to 17.05 release enhancements to Automated Non-Returns, Miscellaneous Account forms and the new Reassigning Tracker Follow-ups feature. Attending is easy! No registration is required for this drop-in webinar. Simply join… Read more »
Jun 20, 2017
Lender*VP Forms is ready to assist with Military Lending Act (MLA) credit card form changes
Do you have credit card forms mapped in CU*BASE? This is a reminder that the Military Lending Act (MLA) compliance effective date for credit card accounts is October 3rd, 2017. Please be sure to check with your forms vendor to verify your credit card forms are in compliance. Contact Lender*VP Forms You can also reach… Read more »
Jun 20, 2017
Jump into a Dashboard Dive: Collections Dashboard
Join Annalyn Hawkes and Thomas Hull of the Asterisk Intelligence Team at CU*Answers, for a Dashboard Dive! With the Collections Dashboard, you can view member accounts in your credit union’s Collections file, which is refreshed on a daily basis. As you work on the items in this list, you can mark them with the current… Read more »
Jun 19, 2017
ProDOC Upgrade coming on 6/20
On the morning of 6/20/17, ProDOC 7.3.5.19 will be released to CU*Spy Images clients utilizing eDOCSignature for eSigning. This update addresses the previously discovered problem of eSign documents failing to complete. When your staff launches ProDOC, they will be prompted to upgrade. Clicking ‘Yes’ will start the upgrade, then restart ProDOC when it’s complete. If… Read more »
Jun 19, 2017
Join Us for a FREE Education Express Webinar!
Wednesday, July 19 2:00 – 2:30 PM ET This Month’s Focus Imaging Due Diligence Join us for a refresher on how to carry out Imaging Due Diligence processes, including: How to properly verify that edocuments have been saved in iDoc Verifying that edocuments are tied to a name and/or account number Don’t miss this FREE… Read more »
Jun 19, 2017
A Note from the Help Desk: Administrator Account Maintenance
ATTENTION NETWORK SERVICES MANAGED CLIENTS Administrator Account Maintenance Attention Network Services Managed Clients: On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers. As a result, the administrator account password on some Windows servers may have changed. We apologize for any inconvenience this may… Read more »
Jun 19, 2017
Throwback Thursday: My Community
Credit unions don’t just serve their members, they also give back to their local communities. Members volunteer, they participate in the democratic process, and they help determine how credit unions can best serve their needs along with those of their community. How is your credit union involved with local organizations? How are you engaging with… Read more »
Jun 15, 2017
Can members TEXT you yet? No cell phone required!
Member Service | Lending | Collections TEXT with your members to & from your landline or toll-free phone numbers! – Xtend has partnered with Zipwhip to offer this leading edge communication tool to credit unions in the cuasterisk.com network. It’s so easy – members text you from their mobile devices and you reply from your computer, similar to… Read more »
Jun 14, 2017
Co-host a Dashboard Dive!
We are looking to have guest color commentators on the next round of Dashboard Dives Webinars. Come volunteer, throw in your input, and receive a $25 gift card! Co-host a Dashboard Dive!
The CU*Answers Store is Open for Business!
CU*Answers is taking the next step in online retailing, by allowing you to order products and services from our online storefront. Need help with one of the many other solutions that CU*Answers offers? These options are all conveniently gathered in one place, so you can purchase what you need, when you need it.
In case you missed it…
Have you seen our Throwback Thursday video series where we have revisited many of the great videos we’ve produced over the past decade? Don’t miss out and take a look at all the great materials we have produced. Watch the videos!
