Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Xtend Can Help You Start Texting with Your Members Today
Don’t Forget to Register to Attend Our Webinar Series on Business Texting 101 (powered by Zipwhip)! Register below to attend our webinar being held on 5/29/19. We will take a look at how Business Texting (powered by Zipwhip) can be put to use throughout the different departments in your credit union! Member Service | Lending |… Read more »
May 23, 2019
Jump into a Dashboard Dive: Analyzing Fee Income, Refunds and Waivers
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review the CU*BASE Fee Income, Refunds, and Waiver dashboards. Learn how to utilize these dashboards to analyze and understand your fee income like never before! Use these tools to compare your total potential fee income versus your collected fee… Read more »
May 23, 2019
The AB 19.06 Analytics Booth Release is Coming!
The Asterisk Intelligence Team is excited to present the AB 19.06 Analytics Booth Release, arriving to Analytics Booth subscribers on Sunday, June 9! This release features the NEW Static Pool Analysis Dashboard, Learn-From-Peer Trend line graphing, additional Power Lines, and more. Check it out! View the Release Summary Learn More About the Analytics Booth Release… Read more »
May 22, 2019
Looking for New Affordable Home Ownership Solutions?
If your members or community are in need of a new and innovative way to build and expand opportunities for affordable home ownership, join us for a detailed look into Hurry Home! Hurry Home is Variable Ventures’ new Fintech solution for affordable housing strategies – register below for our upcoming web demo. This new classification… Read more »
May 22, 2019
Action Required: ANR/ACH Refund Processing
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS On Friday, May 17, we made two reports available to your credit union for review in your HOLDxx OUTQ (LSTANR, which provides a listing in order of account number with totals at the bottom, and LSTANRS, which provides a listing in order of year/month with totals at the bottom). … Read more »
May 22, 2019
SRS Bookkeeping Services: Sharing Our Policies and Procedures
Join us for a review of SRS Bookkeeping Services Policies! We will discuss Draft, ACH and ATM exception policies and procedures, examine the daily run sheets used to complete daily work for an SRS credit union, and will explore additional services offered by SRS. Sign up today! Thursday, June 6 3:00 PM – 4:00 PM… Read more »
May 22, 2019
Reminder: Upgrade to It’s Me 247 – PIB Rollover Scheduled for May 29
On Wednesday, May 29, CU*Answers will perform a rollover of PIB, as part of our ongoing efforts to better prepare ourselves for potential service outages and disaster recovery scenarios. This process will see the PIB portion of It’s Me 247 Online Banking rolled over to the servers at our 28th Street location. The rollover is… Read more »
May 20, 2019
Video of the Week: Searching for an Account
Searching for an Account Need a quick way to show your staff how they can use Phone Operator in CU*BASE to search for a member’s account? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
May 20, 2019
May Owner’s Voice Voting Reminder
The month is almost over, and voting for this month is going with it. Please take a moment right now to let your voice be heard over on Owner’s Voice. If you have any questions, contact us at: ownersvoice@cuanswers.com
May 20, 2019
Don’t Miss This Week’s Dashboard Dive: Why Your Members Call
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review the tool #1315, the ‘Why Your Members Call’ Dashboard. Learn how this dashboard can be used to analyze your call center activity and provide greater visibility into your call center Wrap-up Codes. Quickly review call volume per day,… Read more »
May 20, 2019