Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
It’s Cybersecurity Awareness Month! Incident Response for an Information Security Program
Cybersecurity has become an increasingly important subject for financial institutions to invest in and a key component of any successful information security program along with active participation from credit union executives and board members. Julie Gessner, VP of CMS Sales, recently interviewed key staff at CU*Answers to get their input on hot topics relating to… Read more »
Video of the Week: Tips & Tricks for CU*BASE – Part 2: Deleting Field Entries
Tips & Tricks for CU*BASE – Part 2: Deleting Field Entries Need a quick way to show your staff how they can use the keyboard to quickly delete field entries in CU*BASE? Refer them to this video, which has been viewed 2,505 times! Play Video Check out our entire collection of video tutorials in the Show… Read more »
Don’t Miss This Week’s Proving Data Strategies: Online Banking Optics
Join the Asterisk Intelligence team as they review the new Online Banking Optics data set and the new dashboard #1100: Online Banking Optics Lite. Use Online Banking Optics to analyze member engagement and habits with your digital services, understand online service penetration, and study member’s non-transactional needs. Previously unknown and unavailable information like, ‘How many… Read more »
In Case You Missed It – Early October 2021
Take a look back at some important topics from the first half of October 2021: Join Us in November for a Special Event: What Should be on a CEO’s Radar? Empower Your Credit Union Staff with CU*BASE Strategic Release Management! Have a question for CU*Answers? Who do you call? Check Out the Latest Updates to… Read more »
Join Us in November for a Special Event: What Should be on a CEO’s Radar?
CU*Answers will be offering a special online event this fall, in place of our traditional CEO Strategies event. Join us on Tuesday, November 9th at 2:00 PM ET for What Should be on a CEO’s Radar? During this event, we will provide a briefing on the strategic development plans of our network, including a big-picture… Read more »
[The Pulse] HA Rollover Results Now Available
![[The Pulse] HA Rollover Results Now Available](https://www.cuanswers.com/wp-content/uploads/The-Pulse-Disaster-Recovery-email-banner-7.21-100x100.png)
HA Rollover Results Now Available HA Rollover: September 12 – 26 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 12th to 26th for the CU*BASE core processing environment. In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »
Proving Data Strategies: Online Banking Optics
Join the Asterisk Intelligence team as they review the new Online Banking Optics data set and the new dashboard #1100: Online Banking Optics Lite. Use Online Banking Optics to analyze member engagement and habits with your digital services, understand online service penetration, and study member’s non-transactional needs. Previously unknown and unavailable information like, ‘How many… Read more »
Changes Coming to How Interest-only Payments are Applied
Originally scheduled for October 19th, the implementation date has since been postponed. We will follow up with details on the new implementation date soon. One of the requests we’ve received from numerous credit unions over the years is to change the way that payments on interest-only loans are applied, in cases where the member pays… Read more »
Engage with Your Peers at the 2021 Fall CFO Roundtable
Join your peers for a discussion of network solutions available to you and learn what drives development at CU*Answers. Join us for the following in-person events on Friday, November 5th and help us shape the solutions being developed by our CUSO! 2021 Fall CFO Roundtable 8:00 AM to 3:00 PM ET Lunch will be provided… Read more »
It’s Cybersecurity Awareness Month! Improving Security Through Encryption
Cybersecurity has become an increasingly important subject for financial institutions to invest in and a key component of any successful information security program along with active participation from credit union executives and board members. Julie Gessner, VP of CMS Sales, recently interviewed key staff at CU*Answers to get their input on hot topics relating to… Read more »