Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Text-Enable Your Existing Landlines & Toll-Free Phone Numbers Today! Call or Text! – Xtend is proud to offer texting between you and your members directly from your credit union landlines and toll-free numbers. We have partnered with Zipwhip to offer this leading edge communication tool to credit unions in the cuasterisk.com network! Member Service | Lending | Collections Take… Read more »
Get Connected is a new monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings. Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources… Read more »
Check out the featured AnswerBook question for the month of January: We have auditors in and they are asking about what penetration testing has been done with our online banking product. What information is available to provide them? Click Here to Learn More Refer to AnswerBook anytime, anywhere; our online database of thousands of… Read more »
Multiple Authentication Convenience Options (otherwise known as MACO), offers members the ability to authenticate into their membership from the mobile app 2.0. There are 4 login options available, including PIN, fingerprint, voice recognition, and facial recognition. Join the CU*Answers Internet Retailer Support Center in learning how your credit union can launch MACO as part of… Read more »
Sign up now for our February campaign! Sign up by January 19, 2018 Do you have a refer a friend program? If so, this campaign is perfect to increase member’s knowledge of it. If not, use this digital marketing campaign to simply let your members know why they should tell their friends and family to… Read more »
As previously announced, we are implementing changes in the 18.03 CU*BASE release that impact member experience on It’s Me 247 Online Banking in regards to widget changes and password length. In an effort to prepare members for the upcoming changes, on January 24 we will implement a warning message in online banking to alert members… Read more »
Friday, February 9 3:30 PM – 4:00 PM ET This Month’s Focus Personal Internet Branch Join Emily Wolthuis of the Client Services and Education Team, as she dives into the features of Personal Internet Branch (PIB). During this webinar, Emily will discuss how the following features add an extra layer of security to It’s Me… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Discontinuation of Support for Serial Receipt Printers What Are We Doing? CU*Answers is announcing the end of support for serial connected receipt printers. Sales of logo updates for these kits are no longer available. We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or… Read more »
AuditLink maintains the most robust and relative database of vendor due diligence and intelligence in the country. We set the standards for due diligence for a national audience. Vendor Watch is a monthly webinar series focusing on Vendor Management and the people who drive the innovation, technology that sets us apart from all others. Join… Read more »
Register now to attend Underground Collision on February 25, 2018, in Washington D.C. at the iconic Hay-Adams hotel! Join others in the credit union community looking to cut through the noise and push for real solutions. Topics include: Media’s Role in CU Reality vs Fake News Speakers: Sarah Snell Cooke, Randy Smith, Frank Diekmann, and… Read more »