Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Join the Asterisk Intelligence Team as they review the Analytics Booth Static Pool Analysis Dashboard. Have you been looking for enhanced insights into your loan portfolio performance? Or to better understand loan losses and payoffs? Static Pool Analysis is a powerful analytical routine used to analyze segments of your loan portfolio for insights and opportunities. … Read more »
Take a look back at some important topics from the second half of July 2021: July Owner’s Voice Voting Reminder [The Pulse] 2021 Disaster Recovery Test Results Now Available Take a Look at the CU*Answers University Courses for August! Member Messaging: a Communication Feature Debuting with the New Online Banking CU Publisher Self-Service Options: Communicate… Read more »
ATTENTION CREDIT UNIONS USING ALM VENDORS This is notification of an upcoming change to the format of the ALM download files for loans. If your credit union uses Brick and Associates, Profitstar or McQueen, these vendors are already aware of the change. For other ALM vendors, credit unions should contact their vendor directly to prepare… Read more »
Want to take the next step in becoming an Internet Retailer? The Mobile Alerts self-service option is available now! With Mobile Alerts, you can manage who receives valuable content and when they receive it – this can include marketing promos, holiday hours, community events and annual meeting dates. You can even announce branch hours and… Read more »
This summer, we will be debuting a completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking! This new version of online banking combines both the desktop and mobile versions into a single design that works on every device, whether you are using your phone, tablet or home computer! This… Read more »
Still Need to Complete Your LegaSuite Upgrade? If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon. Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has… Read more »
As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2021 CU*Answers Business… Read more »
From the credit unions that applied to be part of the beta test for CU*BASE GOLD 21.10 coming in October, the following 4 credit unions were selected: Department of Labor Federal Credit Union Kellogg Community Credit Union Partnership Financial Credit Union The Finest Federal Credit Union Thank you to everyone who expressed interest in joining… Read more »
What’s all this talk about a new look coming to online banking? Click here
If your credit union offers members the ability to download from It’s Me 247 online banking to Intuit products, please be aware that effective August 1st, 2021, Intuit will be implementing pricing changes to their Quicken and QuickBooks products. These new prices will be reflected starting with your bill in September. To view the new… Read more »