Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Let CU*Answers Help Design Your Business Continuity Plan!

Let CU*Answers Help Design Your Business Continuity Plan!

The CU*Answers Business Continuity Team continues to invest in high availability and recovery strategies to ensure that the products and services you count on us for are available when you need them. Implementing strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan, helping you to continue serving your members, even when… Read more »

Nov 15, 2018

Manage Documents with a Records and Information Program from CU*Answers!

Manage Documents with a Records and Information Program from CU*Answers!

Implementing a Records and Information Management program helps to make sure you manage your records and information to meet your business needs and comply with laws and regulation.  We want to provide content to help educate, motivate and guide you in your Records and Information program development, and also keep you abreast of trends in… Read more »

Nov 15, 2018

Learn About the New Upload/Download Tool in CU*BASE!

Learn About the New Upload/Download Tool in CU*BASE!

Join the Asterisk Intelligence team as they demo and discuss the new and improved tool used for downloading or uploading data between CU*BASE and your PC or shared drive.  Introduced with the 18.11 Release of CU*BASE, this all-in-one tool contains both upload and download functions, as well as several upgrades to settings and file compatibility…. Read more »

Nov 14, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: You’ve been selected…and we need your help! As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We’re now ready to begin implementing one of… Read more »

Nov 13, 2018