Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Texting With Your Members Is Here! Register Today To Learn More

Texting With Your Members Is Here!  Register Today To Learn More

Text-Enable Your Existing Landlines & Toll-Free Phone Numbers Today! Call or Text! – Xtend is proud to offer texting between you and your members directly from your credit union landlines and toll-free numbers. We have partnered with Zipwhip to offer this leading edge communication tool to credit unions in the cuasterisk.com network! Member Service | Lending | Collections Take… Read more »

Jan 19, 2018

There’s still time to register for this month’s Get Connected webinar!

There’s still time to register for this month’s Get Connected webinar!

Get Connected is a new monthly webinar series focusing on CU*Answers Management Services and the people who drive them.  These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings.  Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources… Read more »

Jan 19, 2018

Take a Look at January’s Featured AnswerBook Question!

Take a Look at January’s Featured AnswerBook Question!

Check out the featured AnswerBook question for the month of January: We have auditors in and they are asking about what penetration testing has been done with our online banking product.  What information is available to provide them?   Click Here to Learn More Refer to AnswerBook anytime, anywhere; our online database of thousands of… Read more »

Jan 18, 2018

Launching MACO with CU*Answers mobile app!

Launching MACO with CU*Answers mobile app!

Multiple Authentication Convenience Options (otherwise known as MACO), offers members the ability to authenticate into their membership from the mobile app 2.0.  There are 4 login options available, including PIN, fingerprint, voice recognition, and facial recognition. Join the CU*Answers Internet Retailer Support Center in learning how your credit union can launch MACO as part of… Read more »

Jan 18, 2018

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

ATTENTION NETWORK SERVICES MANAGED CLIENTS Discontinuation of Support for Serial Receipt Printers   What Are We Doing? CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or… Read more »

Jan 17, 2018