Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Learn All About AnswerBook with These 9 Videos!
Check out these 9 videos to learn how your credit union can utilize various features of AnswerBook! Have new employees who are not familiar with AnswerBook? Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate teams here at… Read more »
Come Take a Look at the Spring Enhancement Preview!
We are brimming with excitement over the enhancements slated for Spring 2021! All of these projects involve a spectrum of teams and resources – at both CU*Answers as well as at your credit union, and most require some steps before they’re ready. Take a look at the Spring 2021 Enhancement Preview at the link below… Read more »
Join CU*Answers and Lillie & Company for a Discussion on Internal Controls and Reducing Fraud Risk
Have you ever read an article about a fraud case in the CUTimes or other industry publication and wondered what the full story was behind the scenes or how it could have happened? Join Jim Vilker, VP of Professional Services with AuditLink and Steve Lillie, Managing Partner of Lillie & Company, as they explore the… Read more »
CUSO Challenge: NCUA Governance and Credit Union and CUSO Influence
CU*Answers, CU*NorthWest, CU*South, eDOC, rkGoBig and Xtend have joined together to challenge the credit union industry. Join us for the fifth and final webinar in our five-part CUSO Challenge series. This webinar will focus on a nationwide, multi-CUSO effort to have more influence over NCUA Governance. Thursday, March 4th at 2:00 PM ET Register Today… Read more »
February Owner’s View Monthly Recap
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the February 2021 edition of the Owner’s View Monthly Recap! February 2021 Owner’s View Monthly Recap The Owner’s View Monthly Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE… Read more »
There’s Still Time to Join the 21.05 CU*BASE Release Beta Pool!
Earn a $3,500 CollabRebate for testing new CU*BASE tools and features coming with the 21.05 release! Learn more about enhancements coming in the May release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward. To join the Beta Pool, submit your Beta Pool enrollment form… Read more »
Engage with your Peers at the 2021 Xtend Shared Branching Roundtable!
Share your ideas and join the discussion at our upcoming Shared Branching Roundtable! This is a chance for you to engage with your peers and discuss any questions or concerns you might have about Xtend Shared Branching. The Xtend Shared Branching Network is unique in that is fully governed by your peers. This latest Shared… Read more »
A Note from CU*Answers: Responding to Changes Being Made by SWBC MFT
You may have received an advisory email from SWBC about their Managed File Transfer (MFT) product. We have received a few inquiries so we wanted to let everyone know how their decommissioning of DNS and IP addresses on December 19, 2021, would affect our network Below are answers to some frequently asked questions about the… Read more »
Video Now Available: Lender*VP Gateway, Part 2 – Ready to Book Lenders
A video recording of our recent session for Lender*VP Gateway: Ready to Book Lenders is now available on the OnDemand site! Charlie Dean provides a review of the work CU*Answers has done to assist credit unions in making third party integrations a part of their lending strategies. Additionally, Charlie discusses Ready to Book Lenders and… Read more »
Join AuditLink on March 9th to Learn About our Cooperative Approach to Vendor Management
AuditLink maintains the most robust and relative database of vendor due diligence and intelligence in the country. We set the standards for vendor due diligence for a national audience. Our Meet AuditLink series focuses on Vendor Management and the people who drive the innovation and technology that sets us apart from all others. This informative… Read more »