Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Pull Up a Seat for a Learning Café Session – Bookkeeping Services and 5300 Tools
Join Danielle O’Connor for a FREE Learning Café webconference, where she will discuss Bookkeeping Services and 5300 Tools. Topics covered will include: An explanation of Share Draft exceptions policies Listing the daily run sheets used to complete a days work for an SRS credit union client Identifying CU*BASE tools that help create the call report… Read more »
Apr 26, 2018
Pull Up a Seat for a Learning Café Session – Credit Union Financials
Join Danielle O’Connor for FREE Learning Café webconference, where she will discuss Credit Union Financials. Topics covered will include how to create and print credit union financials, including balance sheets and income statements. Wednesday, May 16 10:00 AM – 11:30 AM ET Register Today
Apr 26, 2018
Re-Introducing Member Experience Calls!
Xtend has put a new face to our Outbound Call program and we want you to take a part in this Experience for your Members. Re-Introducing Member Experience Calls! How do these calls benefit your credit union? Member Experience Calls* affect your credit union in a multitude of ways. By utilizing Xtend’s outbound call support,… Read more »
Apr 25, 2018
Xtend has a Library of Marketing Emails for You!
Do you have investment services? Xtend has marketing for you! Xtend has taken the initiative to increase investment knowledge for Credit Unions and Credit Union Members. We’ve built out a library of emails to promote your advisor, your investment options, or any other investment details you offer. Ready to learn more? Visit the Xtend website… Read more »
Apr 25, 2018
Join Us for the Xtend Summer Sales & Marketing Roundtable!
Join Xtend for the 2018 Summer Sales & Marketing Roundtable event! This roundtable will be hosted on: Monday, August 6, 2018, from 1:00 PM – 4:30 PM ET And again on Tuesday, August 7, 2018, from 9:00 AM – 4:00 PM ET Be part of the conversation – RSVP today and save your spot! We… Read more »
Apr 25, 2018
Coming Soon: A Lower Threshold for Check Adjustments
On April 30, 2018 the FRB will be lowering their Check Adjustment minimum dollar thresholds from $25.01 to $0.01! There are two exceptions to the new Minimum Dollar threshold: Late Return Claims and Late Return Disclaimers will continue to have a minimum dollar threshold of $100. The lower minimum dollar threshold will only apply to… Read more »
Apr 25, 2018
Take a Look at Xtend’s May Webinars!
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. This month, we are spotlighting the Xtension Contact Center! Check out our spotlight webinar, which will be hosted on… Read more »
Apr 24, 2018
The 11th Annual Video Contest Ends Soon!
How are your members achieving the impossible every single day? Whether it is our employees or our members, how can we inspire people to step up and save our organizations? Sometimes we believe we know better than our members, but we have an army of motivated, passionate, and active owners who show up every day… Read more »
Apr 24, 2018
Don’t Forget – A Note From the Help Desk: Configuration Changes for iSweep
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »
Apr 24, 2018
Don’t Miss This Week’s Dashboard Dive: Tiered Services Monthly Comparison
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence Team as they review tool #856, the Tiered Services Monthly Comparison Dashboard. A tiered services rewards program is an excellent way to incentivize your members and encourage increased product and service participation. Regardless of whether or not you currently offer a tiered… Read more »
Apr 24, 2018