Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Take a Look at January’s Featured AnswerBook Question!
Check out our featured AnswerBook question for the month of January: Do I need to have an unsubscribe link in the communications I send to members? What is the benefit over having them call my credit union or reply to the email? Click Here to Learn More Refer to AnswerBook anytime, anywhere; our… Read more »
Jan 16, 2019
See What’s Cooking in the Kitchen!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Have you visited the Kitchen lately? If not, now’s the time! The CU*Answers Kitchen is where we share the progress of some of our biggest projects. While you’re there, check out our latest recipes: Designing Teller Platforms for Our Future (Teller 3P) Designing the Future for Online and Mobile… Read more »
Jan 16, 2019
Join AuditLink for a Vendor Watch Session!
AuditLink maintains the most robust and relative database of vendor due diligence and intelligence in the country. We set the standards for due diligence for a national audience. Vendor Watch is a monthly webinar series focusing on Vendor Management and the people who drive the innovation, technology that sets us apart from all others. Join… Read more »
Jan 16, 2019
Get Connected Rewind – Internet Retailer Support Center
Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. Each 30 minute session will include a discussion of what’s hot in the industry and help participants plug into key resources within CU*BASE and the cuasterisk.com network. This month’s Rewind video highlights Kristian Daniel as he discusses… Read more »
Jan 15, 2019
There are Only a Couple of Weeks Left to Sign Up for 7-Day Processing!
Beginning in February, CU*Answers will begin to offer Sunday Processing. As the business world takes on more of a 24/7 mindset, CU*Answers will be there to help support your credit union and serve your members! Don’t miss the deadline – sign up today! Credit unions have asked for ways to be accessible to members 24/7,… Read more »
Jan 15, 2019
Join Us Next Week for Member Reach, eStatement Notifications, and Getting to Know Xtend
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 22 2:00 PM – 2:30 PM ET Member Reach: Convenience, Simplicity and Control Wouldn’t it be… Read more »
Jan 15, 2019
The 2019 Xtend Pricing Guide is Now Available!
The 2019 Xtend Pricing Guide is now available! Take a look at our offerings for SRS Bookkeeping, Lending Support Services, Contact Center Services, Partner Support Services, and more. A copy of the 2019 Pricing Guide is available on our website, and we encourage our clients to review it in planning for this year.
Jan 14, 2019
Take Advantage of the Many Solutions Available from the Client Services and Education Team!
The CU*Answers Client Services and Education Team can offer specialized support to your credit union in a number of areas. Looking to train your staff on CU*BASE tools, credit union-specific practices and compliance standards? Take a look at our Online Campus packages! Want to learn about the various products and services available at CU*Answers? Sign… Read more »
Jan 14, 2019
Video of the Week: Activating Your Teller Drawer
Activating Your Teller Drawer Need a quick way to show your staff how to activate the Teller Drawer in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Jan 14, 2019
Don’t Miss Out – Sign up for the February Cooperative Campaign!
Sign up by January 17th, 2019 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking… Read more »
Jan 14, 2019