Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Join Us in February for the Asterisk Intelligence Week Event
Join the Asterisk Intelligence team next month for several educational events. Between Monday, February 24th and Wednesday, February 26th, we will be hosting on-site training. Then, on Thursday, February 27th, we will be hosting a series of webinars. During these courses, we will discuss data analytics, data management, and data warehousing solutions – some courses… Read more »
Join Us for a FREE Education Express Webinar!
Wednesday, February 19 3:00 PM – 3:30 PM ET This Month’s Focus Automated Tracker Purges Of all the data tables stored in your credit union’s FILExx library, the ones that use the most space are typically those that store Tracker conversations. For most credit unions, Trackers represent 80% of all data stored about members, including… Read more »
Pull Up a Seat for a Learning Café Session
Here comes another Learning Café session! Looking to learn which members are calling your credit union? Join Sarah Ashby, Data Analyst with Xtend, as she discusses Wrap-Up Codes and how these can greatly expand the ability to provide insight into call center operations, including who is calling and what they are calling about. Tuesday, February… Read more »
The CU*Answers Monthly Monitor Recap is Now the Owner’s View Monthly Recap!
The CU*Answers Monthly Monitor Recap, which details feature improvements, vendor enhancements, and other changes to our core software, will see its final installment with the recent December 2019 publication. Starting with the January 2020 edition, this document will be rebranded as the Owner’s View Monthly Recap, to more accurately reflect the input and feedback our… Read more »
Join Xtend for Next Week’s Webinars!
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 28 2:00 PM – 2:30 PM ET RevGen Webinar Xtend’s RevGen program allows you to control… Read more »
Do You Have a New Teller or Member Service Representative?
Join the Client Services and Education Team as we explore a day in the life of a Teller/Member Service Representative. This course is geared toward new team members or current staff that would like a refresher in CU*BASE GOLD. We will concentrate on the tools that help users answer various member inquiries relating to accounts… Read more »
January Owner’s Voice Voting Reminder
The month is almost over, and voting for this month is going with it. Please take a moment right now to let your voice be heard over on Owner’s Voice. If you have any questions, contact us at: ownersvoice@cuanswers.com
Video of the Week: An Introduction to CU*BASE Tools
Tips & Tricks for CU*BASE – An Introduction to CU*BASE Tools Need a quick way to show your staff how they can search for, organize and launch CU*BASE tools? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Have a question for CU*Answers? Who do you call?
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
There’s Still Time to Join This Week’s Xtend Webinars
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, January 21 2:00 PM – 2:30 PM ET Contact Center Services Webinar With the Xtend Contact Center,… Read more »