Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

Jul 20, 2018

Make Your Members the Stars of our 2017-2018 Report to Owners!

Make Your Members the Stars of our 2017-2018 Report to Owners!

The theme for our 2017-2018 bi-annual Report to Owners will revolve around another of the 7 Cooperative Principles – specifically #3: Member Economic Participation.  The focus will be on all of the ways that members can participate with the credit union specifically because you are a cooperative, such as: Pictures of members participating in credit… Read more »

Jul 19, 2018

A Note From the Help Desk: EBN/VPN Router Upgrade

A Note From the Help Desk: EBN/VPN Router Upgrade

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS EBN/VPN Router Upgrade What Are We Doing? We will be upgrading our EBN firewall that facilitates connectivity to CU*Answers resources. Why Are We Doing It? We are performing this upgrade in order to increase capacity and maintain an inventory of supported elements within our network. When Are We Doing… Read more »

Jul 19, 2018

Attention Vantiv Clients: Run a FREE Card Campaign

Attention Vantiv Clients: Run a FREE Card Campaign

Xtend, in partnership with Vantiv and CU*Answers, is giving away one FREE* campaign, or Vampaign, to all current Vantiv clients. You can schedule your Vampaign to launch anytime between now and 9/30/2018, giving you plenty of time to fit this campaign into your marketing calendar. **If you have already participated in one of these free campaigns and would like to take advantage of… Read more »

Jul 19, 2018

Check Out the Current Leaderboards for the Analytics Booth Contests!

Check Out the Current Leaderboards for the Analytics Booth Contests!

Contests run through October 15, 2018, and the winner of each will earn a $250 prize!  All you need to do to participate is to use your Analytics Booth subscription (no special entry is required).  Monthly results will be posted to the CU*Answers website, so you can track your progress throughout the contest period for… Read more »

Jul 19, 2018