Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Congratulations on a Successful Upgrade!
CU*Answers would like to extend a congratulations to all of our credit unions for completing the iAccess and LegaSuite workstation upgrades! The upgrade process went smoothly, thanks to our credit unions completing these upgrades in advance. We are now in a good position to start taking advantage of all of the new capabilities that come… Read more »
Nov 15, 2018
Let CU*Answers Help Design Your Business Continuity Plan!
The CU*Answers Business Continuity Team continues to invest in high availability and recovery strategies to ensure that the products and services you count on us for are available when you need them. Implementing strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan, helping you to continue serving your members, even when… Read more »
Nov 15, 2018
Manage Documents with a Records and Information Program from CU*Answers!
Implementing a Records and Information Management program helps to make sure you manage your records and information to meet your business needs and comply with laws and regulation. We want to provide content to help educate, motivate and guide you in your Records and Information program development, and also keep you abreast of trends in… Read more »
Nov 15, 2018
We’re Swimming into our Second Year of MACO Support!
As we move into our second calendar year with MACO, we are asking our credit unions to decide if they would rather: Prepay for a set number of licenses for the 2019 calendar year True-up at the end of the 2019 calendar year For previous year statistics, please reach out to the IRSC and we… Read more »
Nov 15, 2018
Reminder – A Note From the Help Desk: New Help Desk Client
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS What Are We Doing? We will be upgrading from Latitude to our new CNS support portal at: Helpdesk.cuanswers.com. When Are We Doing This? We will be performing this upgrade on Monday, November 19th. Why Are We Doing It? After many years, we have outgrown our current system, and are… Read more »
Nov 14, 2018
Learn About the New Upload/Download Tool in CU*BASE!
Join the Asterisk Intelligence team as they demo and discuss the new and improved tool used for downloading or uploading data between CU*BASE and your PC or shared drive. Introduced with the 18.11 Release of CU*BASE, this all-in-one tool contains both upload and download functions, as well as several upgrades to settings and file compatibility…. Read more »
Nov 14, 2018
CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time
ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: You’ve been selected…and we need your help! As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We’re now ready to begin implementing one of… Read more »
Nov 13, 2018
Learn how you can start texting your members now!
Don’t Forget to Register to Attend Our Webinar Series on Zipwhip 2-Way Texting! Register to attend our 2-Way Landline Texting, Powered by Zipwhip webinar series this afternoon, November 14th at 11:00 AM ET. Learn how the Zipwhip tool works and how 2-way texting can be put to use at your credit union! Member Service | Lending | Collections Register here!
Nov 13, 2018
Sign up for the 2019 Cooperative Campaigns!
SIGN UP BY DECEMBER 14, 2018 Get in front of your members With the Cooperative Campaign, you have the option to enroll ahead of time for the entire 2019 year or you can sign up monthly and pick and choose which months you would like to participate in. Each month, the CU*Answers Marketing team will… Read more »
Nov 13, 2018
Time Zone Processing – Keeping it Local!
Did you know that OpsEngine is going 24/7? The ‘24’ is all about keeping processing local to your credit union. No matter where you and your members live, transactions will be processed consistent to your local time zone. CU*Answers is working hard to live where you live! Learn more about 24/7 and what these changes… Read more »
Nov 13, 2018