Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
A Note from CU*Answers to Our Clients, Partners, and Friends
As the headlines continue to focus on the top story of the day, we wanted to take a moment to send an un-rehearsed, from-the-heart message to all of our teams, clients, partners and friends. We are here. We are available, as always, 24 by 7. As a team, we are committed to taking care of… Read more »
A Note from CU*Answers Regarding Our Large-Scale Pandemic Plan
With media escalating awareness of the recent COVID-19 outbreak, several credit unions have reached out to CU*Answers asking about our large-scale pandemic plans. Our team would like to share our response with the CU*BASE credit union network. Planning and preparing for disruptive events, whether the result of a natural, man-made, or technology incident, is the… Read more »
In Case You Missed It – Late March 2020
Take a look back at some important topics from the second half of March 2020: Gain a Proactive Approach to Abnormal Activity Monitoring A Note from CU*Answers: Security Measures and Best Practices for Working Remotely 5300 Call Report: 1st Quarter Update A Note for Your Credit Union: Adjustments to Required Minimum Distributions on 5498 Tax… Read more »
Take a Look at the CU*Answers University Courses for April!
Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in April! Monday, April 6 4:30 PM – 5:00 PM ET Preparing for a Cybersecurity Incident Response Register for web conference Tuesday,… Read more »
Keep on Track with Year-End Deadlines
Important Information About Tax Processing Deadlines In light of current events, the CU*Answers tax team is closely monitoring all news related to tax reporting and deadlines. Although the IRS has made a few announcements regarding extending tax day to July 15, as of now there have been no directives or instructions regarding extending our submission… Read more »
Now at a 15% Discount – Communicate Valuable Information to Members with Custom Website Banners
Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner. We are currently offering a 15% discount on custom website banners. Simply enter… Read more »
Video of the Week: Searching for Closed Accounts via Inquiry
Searching for Closed Accounts via Inquiry Need a quick way to show your staff how they can use the CU*BASE Inquiry feature to search for closed member accounts? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Let Your Members Know Your Credit Union is Open with this FREE Campaign!
Let your members know that your credit union is ready to support their financial needs during these changing times. With the We Are Open campaign, you can communicate that members will still receive the quality service they’ve come to expect from your staff, via your drive-thru. Included in this campaign are several banners for your… Read more »
Hints from Lender*VP: Loan Relief Solutions for Your Members
During these uncertain times, your members may have questions about how to proceed with their loan payments. There are several solutions in CU*BASE available to your credit union. We’ve prepared a PDF with information on each of these – click the link below for details on how to use these options. View the PDF
Now at a 15% Discount – Communicate Valuable Information to Members with Custom Website Banners
Need to communicate changes in branch hours or updates to policies and procedures? As new information is presented frequently during these changing times, you can convey important messages to members as soon as they visit your website via a custom website banner. We are currently offering a 15% discount on custom website banners. Simply enter… Read more »
Tips from AuditLink: Advice from Jim Vilker, NCCO, CAMS
Managing Regulatory Ramifications in Today’s Environment Across the country we’re hearing stories of credit unions rising to the occasion to serve their members in a difficult period. But along with all the decisions that are being made to help adversely affected members are questions relating to the eventual regulatory response. Below, we’ve covered a couple… Read more »
CU*BASE Tips for Reviewing Cash Balances
Given the events currently occurring in our country, many credit unions have reached out for best practices on how to monitor for physical cash within their teller drawers, vaults, ATMs, ITMs, and supplemental vaults. Following are some suggestions on where to find that information in CU*BASE: What’s the best way to monitor teller drawer cash… Read more »