Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education Happy birthday to CU*Answers! By now you’ve heard about how 2020 marks the 50th anniversary of our CUSO. In the spirit of the year-long celebration that’s being planned, the Education Team has worked very hard with our other teams to deliver you some really great education content in… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Join the July 28th Vendor Watch Session!
AuditLink maintains the most robust and relative database of vendor due diligence and intelligence in the country. We set the standards for due diligence for a national audience. Vendor Watch is a monthly webinar series focusing on Vendor Management and the people who drive the innovation, technology that sets us apart from all others. Join… Read more »
Join Us for a FREE Education Express Webinar!
Tuesday, July 28 3:00 PM – 3:30 PM ET This Month’s Focus Educational Resources Available to our Clients Join Ashley Fryling of the Client Services and Education team for a FREE refresher of educational resources we have available to our clients. Ashley will discuss resources that are currently available, the benefits they present, and where… Read more »
Reminder: Automated Reports and Queries
The Automated Reports and Queries feature makes it fast and easy to run monthly reports, but remember: it’s not a “set it and forget it” kind of thing. Reports do run automatically but it’s still important to check the “All Reports” tab in CU*Spy to make sure they were produced as configured (and that someone… Read more »
July Owner’s Voice Voting is Live!
July’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled June’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that have been added to the… Read more »
Are You Ready for the CU*BASE Data Transfer Tool Change?
With the implementation of the 20.07 CU*BASE release, the current upload (Tool #374) and download (Tool #373) functions will be made obsolete and Tool #1375 Data Transfers (Upload or Download) will become the standard data transfer tool. If you haven’t started using Tool #1375, you may have a bit of housekeeping to do before the… Read more »
Video of the Week: Quoting a Loan Payoff Balance
Quoting a Loan Payoff Balance Need a quick way to show your staff how they can use CU*BASE to quote a loan payoff balance for a member? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Pull Up a Seat for a Learning Café Session
Join Charlie Dean, LOS Coordinator with Lender*VP for a FREE Learning Café! This month, Charlie will discuss Allied iQQ, a third-party vendor offering GAP and Warranty, among other aftermarket products for vehicle loans. Topics will include: Quoting miscellaneous coverage using a single sign on to iQQ. How to pass all applicant and collateral details to… Read more »
Developer’s Help Desk e-Alert: Check Out Our Latest Project!
The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE. To help keep our clients updated, we are delivering this e-alert to announce a previous vendor integration, which can be ordered through our online store. Verafin – Verafin specializes in anti-money laundering and fraud detection for the financial services… Read more »
Developer’s Help Desk Team – Meet Lorie Morse
The Developer’s Help Desk (DHD) represents a new and exciting vision for how client software development projects are handled at CU*Answers! DHD is uniquely targeted to facilitate the process by which clients design, build and manage custom projects in a new, innovative way. Lorie Morse has been with CU*Answers for 24 years, with 15 of… Read more »
It’s Leadership Conference Day! Our 3-Part Video Series is Now Available!
The 2020 Leadership Conference is here! Our three talk show themed episodes are now available on the CU*Answers website. Click the button below to view each episode and learn all about what the cooperative is working on! View the 2020 Leadership Videos Additionally, a Digital Packet and series of Home School Assignments are available on… Read more »