Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Note From the VP of Education It looks like 2021 is going to be another very full year of education! You’ll see some changes to this year’s catalog and the offerings available to your teams. Our Imaging Solutions Team is now offering their course 11.02 Working with Your Members Remotely once per quarter. We… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Proving Data Strategies: Analytics Booth Static Pool Analysis

Proving Data Strategies: Analytics Booth Static Pool Analysis

Join the Asterisk Intelligence Team as they review the Analytics Booth Static Pool Analysis Dashboard.  Have you been looking for enhanced insights into your loan portfolio performance?  Or to better understand loan losses and payoffs?  Static Pool Analysis is a powerful analytical routine used to analyze segments of your loan portfolio for insights and opportunities. … Read more »

Jul 30, 2021

ALM File Format Change

ALM File Format Change

ATTENTION CREDIT UNIONS USING ALM VENDORS This is notification of an upcoming change to the format of the ALM download files for loans.  If your credit union uses Brick and Associates, Profitstar or McQueen, these vendors are already aware of the change.  For other ALM vendors, credit unions should contact their vendor directly to prepare… Read more »

Jul 29, 2021

CU Publisher Self-Service Options: Deliver Valuable Content with Mobile Alerts!

CU Publisher Self-Service Options: Deliver Valuable Content with Mobile Alerts!

Want to take the next step in becoming an Internet Retailer?  The Mobile Alerts self-service option is available now! With Mobile Alerts, you can manage who receives valuable content and when they receive it – this can include marketing promos, holiday hours, community events and annual meeting dates.  You can even announce branch hours and… Read more »

Jul 29, 2021

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Don’t Delay – Complete Your LegaSuite Client Upgrade Today!

Still Need to Complete Your LegaSuite Upgrade? If you have not yet completed the LegaSuite Client upgrade on all of your workstations, please do so soon.  Currently, we are running on version 8.2.2 and will be moving to version 8.5.4. The deadline to complete this upgrade, which was originally scheduled for August 1, 2021, has… Read more »

Jul 29, 2021

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2021 CU*Answers Business… Read more »

Jul 29, 2021