Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
A Note From the VP of Education They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so… Read more »
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review the CU*BASE Teller Activity Analysis Dashboards; tools #844, 845, and 846. If you have been looking for a way to analyze teller activity, you need to take a look at these dashboards! Review teller activity by the day… Read more »
As discussed at this summer’s Leadership Conference, CUSO Magazine offers a variety of articles written by CU*Answers staff. Check out some recent highlights below: We Like the Bigger Receipts! by John Beauchamp, VP of Professional Services, Imaging Solutions Changing Your Lending Mindset to Default to Yes by Geoff Johnson, President/COO of CU*Answers How Come Dave… Read more »
As a reminder, the It’s Me 247 Rollover will begin at 6:00 AM ET on Wednesday, July 17, and is scheduled to conclude at 6:00 AM ET on Thursday, July 18. We will be posting any/all issues related to this rollover on the CU*BASE Alerts page, compiled into a single alert post located here. We… Read more »
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, July 23 2:00 PM – 2:30 PM ET Contact Center Service – Strengthen Relationships One Conversation at… Read more »
Looking for a more effective way to let members know about your products and services? Xtend Sales Trackers does that. Establish ongoing relationships with your members by leveraging the network’s investment in technology, and Xtend’s investment in people. Rev-up your member contact engine through outbound calls based on a pre-defined schedule that includes members with… Read more »
Closing Your Teller Drawer Need a quick way to show your staff how they can enter cash inventory and close the teller drawer in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Payveris will be updating the look for the member information screens in PASS at the end of July. Join us for an overview of the new look and navigation changes coming at the end of the month. During this webinar, we will discuss screen changes to be introduced to the View Member PIN dashboard and… Read more »
Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, July 16 2:00 PM – 2:30 PM ET Member Reach: Convenience, Simplicity and Control Wouldn’t it be… Read more »
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review tool #752, the Relationship Analysis Dashboard. Have you ever wondered how many members you have between the age of 18-25? Or have you wanted to see a membership break down by age? Learn how to use this dashboard… Read more »
Don’t forget – Visual Analytics Tool (VAT) users now have the ability to copy a screenshot of certain data tables in CU*BASE! These can be pasted into emails and documents, or shared and analyzed. Graphics and charts help your data to speak visually. They also take time to build and refine. This extraction method is… Read more »