Client News
Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.
CU*Answers University
A Note From the VP of Education They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so… Read more »
Documentation
Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.
Cybersecurity Resources
Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand. As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »
Internet Retailer Support Center
The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!
Building the Factory!
CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »
Related News
Join Us for CEO Strategies Week 2019!
Mark your calendars for CEO Strategies Week 2019! Join us for four days of events in downtown Grand Rapids, Monday, November 11 through Thursday, November 14! Monday, November 11 1:00 PM to 5:00 PM ET – Boot Camp Update Day 1 Teller 3P Internet Retailing 5:00 PM to 6:30 PM – Cocktail Hour and Networking… Read more »
Sep 20, 2019
Reminder: Analytics Booth Price Increase
Effective 10/1/19, the monthly fee for Analytics Booth will increase to $100.00. This price increase, which was previously announced at the 2019 Leadership Conference, will support the growing infrastructure of the Analytics Booth applications. Analytics Booth is an analytical toolkit that provides the following services to credit unions: Analytics Booth Trends Analytics Booth Alerts Analytics… Read more »
Sep 20, 2019
Jump into a Dashboard Dive: Channel Activity by Member Age Group
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review tool #200, the Channel Activity by Members Age Group dashboard. Use this dashboard to study posted transactions through each of our configured transaction delivery channel. Learn how to use this dashboard to review which transaction channels each specific… Read more »
Sep 19, 2019
RESCHEDULED – Dashboard Dive: Concentration Risk by Member/Portfolio Analysis Concentration Risk
Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence Team as they review tools #460 and #592 the Concentration Risk by Member and Portfolio Analysis Concentration Risk Dashboards. Understanding and managing risk exposure is critical to the health and sustainability of the credit union. Learn how to use these dashboards to… Read more »
Sep 19, 2019
Order a Data Warehouse for Custom Data Storage in the Core
The Data Warehouse, available from Asterisk Intelligence, is designed to support the storage and analysis of data from multiple sources from alongside your core processing data. The space gives you a solution to manage custom and special data sets in CU*BASE. Click below to purchase your Data Warehouse: Visit the Store Today Asterisk Intelligence is… Read more »
Sep 18, 2019
Reminder: Request Center Update Coming September 25th
Attention credit unions currently using Request Center – the following applies to credit unions who currently have custom online forms created by IRSC. An update to the Request Center user interface will be arriving on Wednesday, September 25. This update will provide a seamless look and feel for Request Center across all of your devices…. Read more »
Sep 18, 2019
Check Out the Variety of Webinars We Have Coming Up Next Week!
Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, September 24 2:00 PM – 2:30 PM ET Let’s Put Our Mortgage Factory to Work! Xtend and… Read more »
Sep 17, 2019
Join Network Services for our October Boot Camp!
Join us October 9th and 10th for a two-day boot camp! This is an opportunity for your credit union IT members build their knowledge of core product deployment and support. One of our goals during the Network Services Boot Camp is to help provide a tighter integration between credit union IT staff and the CNS… Read more »
Sep 16, 2019
Video of the Week: Configuring the Layout and Content of Delinquency Notices
Configuring the Layout and Content of Delinquency Notices Need a quick way to show your staff how they can configure the layout and content of delinquency notices in CU*BASE? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Sep 16, 2019
Don’t Forget to Sign up for the October Cooperative Campaign!
Sign up by September 17th, 2019 Help your members plan for their retirement with the October cooperative campaign. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App… Read more »
Sep 16, 2019