Resources

Updated
November 1, 2016

Client News

Client News provides the information you need to stay current with what’s happening. You may also want to check out the press release section.

CU*Answers University

A Letter to Clients Dear CU*Answers Clients, What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online… Read more »

Documentation

Are you looking for information about future releases? Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? Stay current by subscribing to CU*Answers newsletters. Read about topics beyond the CU*BASE software and how to pull it all together.

Cybersecurity Resources

Cybersecurity and resilience are serious economic concerns rapidly spreading throughout the credit union industry as the risk of data breach and fraud continues to expand.  As an engaged and committed CUSO, CU*Answers has the professional resources available to learn about cybersecurity requirements and help credit unions design and build the infrastructure needed to continually monitor… Read more »

Building the Factory!

CU*Answers wants our clients to be successful. Not only do we say it, but we’re walking the talk as well. Announcing, Building the Factory! This series of documents backs up our desire for your credit union to thrive and get the most out of your partnership with CU*Answers and the powerful toolset we provide. The… Read more »

Internet Retailer Support Center

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites!

Learn About the Only Complete Online Membership Opening Product Available!

Learn About the Only Complete Online Membership Opening Product Available!

With the Membership Opening Process (MOP), your credit union can provide an outlet for potential members to open their membership online, all through one site.  Learn how your credit union can launch not only one, but multiple MOP sites! MOP includes: Promotions/Branding Verification Account Creation Funding Online Banking Enrollment Join us on Thursday, July 27… Read more »

Jul 20, 2017

It’s Almost Time for a Dashboard Dive: ARU/Online Banking Statistics

It’s Almost Time for a Dashboard Dive: ARU/Online Banking Statistics

Join Keegan Daniel, VP of Professional Services at CU*Answers, for a Dashboard Dive! With the ARU/Online Banking Statistics Dashboard, you can view usage statistics to gauge member participation in CU*Talk Audio Response Banking, Member Text Banking, and Online and Mobile Web Banking.  View the number of members using these services, average login/call activity, frequency of… Read more »

Jul 19, 2017

Introducing Analytics Booth, from the Asterisk Intelligence Team!

Introducing Analytics Booth, from the Asterisk Intelligence Team!

The Asterisk Intelligence Team at CU*Answers is proud to introduce Analytics Booth, formerly known as My CU Today! Analytics Booth allows you to understand your credit union better than ever before, with the ability to track data points across balances, transactions, and member activity.  These include: How many members sign up each day Average checking… Read more »

Jul 18, 2017

Another Cooperative Investment Opportunity!

Another Cooperative Investment Opportunity!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Check out the participation certificate offering that this credit union has exclusively for you, their cuasterisk.com network partner! Frankenmuth Credit Union   View Opportunity! To find out more about cooperative investment opportunities or to post your own investment opportunity for your network partners, visit the Xtend Cooperative Liquidity Exchange… Read more »

Jul 18, 2017

NADA Vehicle Valuation – Streamlining Your Vehicle Loan Process

NADA Vehicle Valuation – Streamlining Your Vehicle Loan Process

As a CU*Answers client, you have the ability to activate a seamless NADA (National Automobile Dealer Association) integrated valuation tool to populate the automobile’s current value directly into the collateral record. It is necessary for loan officers to verify the value of vehicles during the loan process.  In the past, this required loan officers to… Read more »

Jul 17, 2017

This Week in Xtend Webinars: RevelTV and Contact Center Service

This Week in Xtend Webinars: RevelTV and Contact Center Service

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Wednesday, July 19 2:00 PM – 3:00 PM ET RevelTV With their unique Channel Valet™ service, RevelTV’s experienced technical… Read more »

Jul 17, 2017

A Note from the SettleMINT Team: MasterCard Authentication for Digital Wallets

A Note from the SettleMINT Team: MasterCard Authentication for Digital Wallets

We have been notified of a new process for MasterCard called Step-up Authentication for Google (Android Pay), Apple Pay, and Samsung Pay.  This process involves a series of messages that are used to communicate authentication codes between MasterCard and your vendor.  MasterCard will pass a message to a member using their email or cell phone,… Read more »

Jul 14, 2017