Submit An Idea

How API-95 Might Affect Your Idea

API-95This is a year of some major foundation projects, including the big one we’re calling API-95. During the 2018 API-95 Pause For The Cause we will be putting a hold on releasing new features for our desktop and mobile banking products.

But that doesn’t mean we’ll stop talking about them and taking your suggestions. In fact, the Online-19 project means that we will be spending the year brainstorming and planning for the next incarnation of It’s Me 247 for desktop and mobile users. So add your voice as we develop our wish list!

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
January 12, 2018

Get Connected Rewind – Client Services & Education

Get Connected Rewind – Client Services & Education

Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them.  Each 30 minute session will include a discussion of what’s hot in the industry and help participants plug into key resources within CU*BASE and the cuasterisk.com network. This month’s Rewind video highlights Laura Welch-Vilker as she discusses… Read more »

Dec 13, 2018

There’s still time to register for this month’s Get Connected webinar!

There’s still time to register for this month’s Get Connected webinar!

Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them.  These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings.  Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources within… Read more »

Dec 13, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Eastern Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Eastern Time

As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We have begun implementing one of these projects, a new process we’re calling (at least until we come up with a catchier name):… Read more »

Dec 12, 2018