Submit An Idea

We take your ideas seriously

But we need you to, also. Submitting an idea form should not just be a whim you had while on the drive to work this morning. Making a change could affect everyone in the CU*Answers family. Some changes save you time, others drive your business. Make your case for why you need what you need.

View status for current projects

A way to start a dialogue

Remember the Idea Form is just that – communication of an idea. Like a suggestion box. It’s a method to ask for an enhancement or a new feature; maybe a new report.

What if you discover an issue that needs to be fixed? In that case, you want us to do more than consider an idea; you want the problem fixed. If you have an actual issue with how the software is working, report it to a CSR so a project sheet can be submitted if needed.

Reviewed by our CEO and design team

Remember that you are asking your CUSO to spend your and your colleagues’ money, so use the Idea Form to state your case. Address all aspects of the potential development: the level of importance, the effect it will have on all CU*Answers clients, the ripple effect on other systems, the improvements you expect and the benefits of the change.

Once you submit your Idea Form, you can expect a reply in about 6-8 weeks, at which point you will be asked to join in a back-and-forth dialogue with our team as we debate feasibility and techniques that might turn your idea into reality. Just remember that not all ideas can be adopted for development.

Fill out an Idea Form

To submit an Idea Form, log in to CU*BASE GOLD as usual. Click the “Network Links” button network links in the bottom-left corner of any screen or menu. Click on “Submit an Idea” then just follow the instructions. It’s easy!

Initiating a request for custom development

Sometimes your idea is more than just a suggestion, it’s a full-blown project, where your credit union is willing to pay for the custom development work to be prioritized and completed by our programming teams. Check out the Initiating a Special Project Request page for more details; we’d love to work with you on your custom project.

Developer's Help DeskBe sure to also check out the Developer’s Help Desk for more information about custom software development through our Design Studio process.

Visit the Developer’s Help Desk

Updated
July 12, 2019

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, September 26th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Sep 24, 2021

Proving Data Strategies: Fee Income/Waivers

Proving Data Strategies: Fee Income/Waivers

Join the Asterisk Intelligence team as they review several quick solutions for evaluating fee income and impacting factors.  Could waivers or refunds be impacting yearly income for the credit union?  What reasons and programs are currently automating fee waivers for members?  When and how are fee volumes changing recently?  Can I find a quick summary… Read more »

Sep 23, 2021

Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

Developer’s Help Desk e-Alert: Check Out Our Recent Project Updates!

The Developer’s Help Desk (DHD) team is regularly incorporating new third party vendor integrations to CU*BASE.  We’d like to remind our clients that the integration below is available and can be ordered through our online store. Payigy (Sherpa Technologies) – Conveniently accessed via a link on a credit union’s website, Payigy provides lending members an easy… Read more »

Sep 23, 2021

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

If You Don’t Want October 3rd to be a Really Bad Day, Take Action Now!

The deadline to complete the necessary upgrade to LegaSuite is almost here!  This update is required for all CU*Answers clients, in order to keep workstations up to date and will need to be applied to all of your CU*BASE workstations.  Don’t wait – make sure you complete these updates before the October 3rd deadline. If… Read more »

Sep 22, 2021

Check Out the Sales and Marketing University Courses for October!

Check Out the Sales and Marketing University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  During the month of October, we will be hosting a series of Sales and Marketing-focused webinars.  Take a look at these upcoming courses!   Monday, October 4 9:30 AM – 11:00 AM ET Report… Read more »

Sep 21, 2021

Take a Look at the CU*Answers University Courses for October!

Take a Look at the CU*Answers University Courses for October!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in October!   Monday, October 4 1:30 PM – 2:30 PM ET Using CU*BASE tools for Bank Secrecy Act (BSA) Compliance Register for classroom… Read more »

Sep 21, 2021