Newsletters
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Release Summaries
Are you looking for information about future releases? Check out the Release Planning Page Or take a look at training and demo videos from previous releases. 2018 Online Banking Release 18.08 Release Summary – August 29, 2018 Monthly Monitor Recap – July 2018 Online Banking Release 18.07 Release Summary – July 25, 2018 Online Banking Release… Read more »
Release Planning
Ever wonder what’s coming for CU*BASE or It’s Me 247 online banking or other CU*Answers tools? This page is intended to help you keep in the loop for things that are in the pipeline or nearing completion. Just remember that our development cycle is a living, breathing machine and we are committed to remaining flexible and nimble so that… Read more »
Pricing Guides
Pricing Philosophy Pricing is a tricky business. You can approach it from several different perspectives, ranging from “charge what the market will bear,” to “recover your development costs plus a small profit,” to “give it away and hope for a bigger payoff down the road from the relationship,” to myriad other cost accounting, profit based… Read more »
Peer Analysis
For years CU*Answers has helped its clients develop their own potential through many different training and networking opportunities. To promote this style of networking and build an information base for credit unions to use in considering, planning, and using CU*BASE products, CU*Answers presents the CU*BASE Peer Analysis. Use this guide to check out what features… Read more »
“Tricks of the Trade” Newsletter Series
Are you sharing the monthly “Tricks of the Trade” email with your staff? CU*Answers provides a wealth of education and documentation tools. This quick read will keep you and your staff informed about some of the key resources available. This will help you to encourage a culture of continued learning at your credit union. Upcoming… Read more »
Risk Assessment Center
Share with Your Partners! Have you developed a risk assessment format that you believe works well and satisfies the NCUA requirements? Share your format with your CUSO partners! Submit a copy of your risk assessment or the template you used (clean it up to remove any details you’d rather keep private, of course) to dmoore@cuanswers.com… Read more »
Special Interest Publications
These publications cover topics beyond the CU*BASE software and are especially good for credit union leaders and key personnel to help you “pull it all together” and make the most of your relationship with CU*Answers. A2A Transfer Services What do you have to do to make A2A Services available to your members? We have resources… Read more »
My Favorite Dashboards and Reports Series
These helpful brochures cover over 60 CU*BASE dashboards and reports and over 100 CU*SPY reports! My Favorite Dashboards and Reports Auditing and Compliance Jim Vilker, Vice President, Professional Services, AuditLink, CU*Answers, has picked his top ten CU*BASE dashboards and reports in the My Favorite Dashboards and Reports – Auditing and Compliance brochure. Use this resource… Read more »
Related News
Video of the Week: Adding a Payee in It’s Me 247 Bill Pay
Adding a Payee in It’s Me 247 Bill Pay Need a quick way to show members how to add a payee in It’s Me 247 Bill Pay? Refer them to this video, which has been viewed 3,212 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Aug 13, 2018
July CU*BASE Monthly Monitor Recap
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the July 2018 edition of the CU*BASE Monthly Monitor Recap! July 2018 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »
Aug 2, 2018
Video of the Week: Depositing a Check Remotely
Need to give members a quick overview on how they can deposit a check remotely using our credit union mobile banking app? Refer them to this video! Play Video (NOTE: As always, before posting a video for members, be sure to view it to ensure features shown reflect those you have configured in mobile app.) Check… Read more »
Jul 30, 2018
Video of the Week: Mobile App Basics
Need to give members a quick overview on how to use our credit union mobile banking app? Refer them to this video, which has been viewed 322 times! Find out why this video is so popular among members and check it out today! Play Video (NOTE: As always, before posting a video for members, be sure to view… Read more »
Jul 23, 2018
The Online Banking 18.07 Release is Coming Soon!
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS On July 25 you will receive It’s Me 247 Online Banking 18.07. Release Documents Online Banking 18.07 Release Summary Online Banking 18.07: Login Messaging and Password Reset Online Banking Release It’s Me 247 Online Banking version 18.07 will be implemented on Wednesday, July 25. This release includes a new password… Read more »
Jul 18, 2018
It’s Almost Time for the July Tricks of the Trade Webinar!
The July Tricks of the Trade webinar will be held today from 3:30-4:00 PM ET! Simply click here and enter this password: tricks. During this interactive and engaging webinar, you’ll get an in-depth look at documentation related to the 18.07 Release of CU*BASE, the 18.07 Online Banking Release, and related features. Don’t have time to attend? Send one of… Read more »
Jul 18, 2018
Custom Queries and 18.07 Database Changes
With each CU*BASE release, a small number of custom queries for each credit union could require updates in order work properly moving forward. If you work with custom queries, we recommend you spend a little time reviewing the Database Changes documentation for the release as now is the time to perform a check-up to identify… Read more »
Jul 18, 2018
CU*BASE 18.07 Release Updates
We will be posting any/all issues related to the 18.07 Release of CU*BASE on the CU*BASE Alerts page, compiled into a single alert post located here. We will not be sending out any emails regarding individual issues for this latest release. If you are encountering any issues with the 18.07 release, please refer to the… Read more »
Jul 16, 2018
Join Us for the July Tricks of the Trade Webinar!
Scheduled for Wednesday, July 18 from 3:30-4:00 PM ET, the interactive and engaging July Tricks of the Trade webinar will give you an in-depth look at documentation related to 18.07 Release of CU*BASE, the 18.07 Online Banking Release, and related features. Attending is easy! No registration is required for this drop-in webinar. Simply join the webinar a few… Read more »
Jul 11, 2018
June CU*BASE Monthly Monitor Recap
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the June 2018 edition of the CU*BASE Monthly Monitor Recap! June 2018 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying… Read more »
Jul 3, 2018