Who is the CU*Answers Imaging Solutions Team?
The CU*Answers Imaging Solutions Team puts some serious talent in your corner!
Contact Imaging Solutions
Have questions? Contact the Team!
- One eDocument Strategist with 15 years experience working eDocuments exclusively in the credit union space.
- Two dedicated programmers working on Imaging Solutions.
- One Account Executive with years of CU*BASE systems experience, leading on implementations.
- One Account Executive with 10 years experience in data center operations, leading on support.
How are they helping you with your Imaging Strategy and what’s the difference they guarantee?
Are you doing your due diligence?
Read this case study on imaging due diligence
Imaging Solutions Case Study
This team has created imaging solutions that are an inherent part of your core data processing system. They’ve accomplished this by having their eDocument strategist and programmers work directly with the VP of Software Development for both CU*BASE and the It’s Me 247 online and mobile banking suite. Together they have created two solutions that fit hand in glove with your core processing tools to make your imaging solution an integral part of your day-to-day operations.
Beyond the software tools, this team will follow through with the same exceptional release documentation, training and implementation processes you’ve come to expect from CU*Answers, to prepare and equip you to leverage the release. They ensure you don’t fall behind and that the features will work for you. Obviously, this can’t all happen without your participation. There are requirements for your participation in making your imaging solution top notch and all you wish it to be.
We have a solution for you, learn more about our
Online Imaging Strategy
Get Connected – Imaging Solutions
Getting Started / Questions?
No matter which solution is right for you, we have experts that are here to help. We will work with you to find a solution that meets you needs. Below is contact information for the experts that can help you get started!
Vice President of Imaging Solutions
800.327.3478 or 616-285-5711 x228
AVP Managed Technology Services
866.458.1174 or 616.974.1174 x177
See what Imaging Solutions has to offer!
Imaging Solutions products are now available to order in the store.
With Xpress Teller, display photo IDs right on the screen when performing a transaction for a member! If you would like to begin using this new feature, you will first need to have some additional software installed on your In-House Imaging Server. To get started, please use one of the following contact methods: Reach out… Read more »
If you are using DynaCash with a cash handling machine, this announcement is for you! Before the 21.05 CU*BASE release arrives, you need to contact your DynaCash reseller (typically, this is your equipment vendor) and have them perform a DynaCash update. You will need to contact your reseller before Sunday, May 23rd. If you do… Read more »
We’re excited to debut Vertical Receipts as part of the 21.05 release! Make the switch from the traditional horizontal layout, and your members will be able to see all of their transactions (almost 600 items!) on a single receipt. The new, easier-to-read vertical format will be used for any receipt from any channel in CU*BASE,… Read more »
The first part of the Imaging Solutions 21.03 Release is now available for all online CU*Spy Imaging credit unions. This was implemented as a two-part release, as it required specific foundations to be put into place before we roll out the second portion. We will be rolling out a new ProDOC for all credit unions… Read more »
Attention Imaging Solutions Release Management Subscribers! Do you know if your connection to your imaging server is encrypted? If it is not, then any data sent between workstations and your server is not protected with encryption. Imaging Solutions recommends that your credit union’s connection be encrypted to protect your data. Not sure if your connection… Read more »
Are you getting business done with your members remotely and safely via online banking Virtual Closing Rooms and eDOCSignature? You could be! With the convenience of eDOCSignature, members can sign their documents anywhere their mobile devices take them. When you send members a document to eSign, they receive an email with instructions on how they… Read more »
ATTENTION ONLINE CREDIT UNIONS USING CU*SPY IMAGES Mark your calendars: we will be deploying the 20.12 Imaging Solutions Release to all online CU*Spy Imaging Credit Unions on Tuesday, December 29th. Highlights of the 20.12 Imaging Solutions Release include: 2020 Tax Statement Support Receipt Analysis are now in PDF Credit Card Format Change for Payment Coupon… Read more »
Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements! This means that your members will no longer need to contact you for lost or misplaced forms. If they do, you can point them to online banking and give them a… Read more »
Virtual StrongBox and CU*Answers have received questions from your credit union peers on how to use the standard version of VSB digital vault to collect documents from members during these challenging time. Check out a video recording of our recent session for a discussion on the powerful document collection, protection and exchange platforms integrated inside… Read more »