Who is the CU*Answers Imaging Solutions Team?
The CU*Answers Imaging Solutions Team puts some serious talent in your corner!
Contact Imaging Solutions
Have questions? Contact the Team!
- One eDocument Strategist with 15 years experience working eDocuments exclusively in the credit union space.
- Two dedicated programmers working on Imaging Solutions.
- One Account Executive with years of CU*BASE systems experience, leading on implementations.
- One Account Executive with 10 years experience in data center operations, leading on support.
How are they helping you with your Imaging Strategy and what’s the difference they guarantee?
Are you doing your due diligence?
Read this case study on imaging due diligence
Imaging Solutions Case Study
This team has created imaging solutions that are an inherent part of your core data processing system. They’ve accomplished this by having their eDocument strategist and programmers work directly with the VP of Software Development for both CU*BASE and the It’s Me 247 online and mobile banking suite. Together they have created two solutions that fit hand in glove with your core processing tools to make your imaging solution an integral part of your day-to-day operations.
Beyond the software tools, this team will follow through with the same exceptional release documentation, training and implementation processes you’ve come to expect from CU*Answers, to prepare and equip you to leverage the release. They ensure you don’t fall behind and that the features will work for you. Obviously, this can’t all happen without your participation. There are requirements for your participation in making your imaging solution top notch and all you wish it to be.
We have a solution for you, learn more about our
Online Imaging Strategy
Get Connected – Imaging Solutions
Getting Started / Questions?
No matter which solution is right for you, we have experts that are here to help. We will work with you to find a solution that meets you needs. Below is contact information for the experts that can help you get started!
Vice President of Imaging Solutions
800.327.3478 or 616-285-5711 x228
AVP Managed Technology Services
866.458.1174 or 616.974.1174 x177
See what Imaging Solutions has to offer!
Imaging Solutions products are now available to order in the store.
For those of you that don’t know me, I’m John Beauchamp, VP of CMS and I’m the guy in your corner to help you accomplish integration between your chosen Interactive Teller Machine (ITM)/Kiosk solution and CU*BASE. But to do that I need your help! I need you to get your strategic vision on my radar… Read more »
This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser. In the past, this has been defaulted to Internet Explorer. This change supports… Read more »
At this year’s Leadership Conference, CU*Answers Imaging Solutions hosted a drawing for two lucky credit unions to win color eStatements. We are pleased to announce the winners of this drawing! Lisa Rowley of TruChoice Credit Union Amber Velthouse of GR Consumers Credit Union If your credit union is looking for additional opportunities in marketing to… Read more »
With Xpress Teller, display photo IDs right on the screen when performing a transaction for a member! If you would like to begin using this new feature, you will first need to have some additional software installed on your In-House Imaging Server. To get started, please use one of the following contact methods: Reach out… Read more »
If you are using DynaCash with a cash handling machine, this announcement is for you! Before the 21.05 CU*BASE release arrives, you need to contact your DynaCash reseller (typically, this is your equipment vendor) and have them perform a DynaCash update. You will need to contact your reseller before Sunday, May 23rd. If you do… Read more »
We’re excited to debut Vertical Receipts as part of the 21.05 release! Make the switch from the traditional horizontal layout, and your members will be able to see all of their transactions (almost 600 items!) on a single receipt. The new, easier-to-read vertical format will be used for any receipt from any channel in CU*BASE,… Read more »
The first part of the Imaging Solutions 21.03 Release is now available for all online CU*Spy Imaging credit unions. This was implemented as a two-part release, as it required specific foundations to be put into place before we roll out the second portion. We will be rolling out a new ProDOC for all credit unions… Read more »
Attention Imaging Solutions Release Management Subscribers! Do you know if your connection to your imaging server is encrypted? If it is not, then any data sent between workstations and your server is not protected with encryption. Imaging Solutions recommends that your credit union’s connection be encrypted to protect your data. Not sure if your connection… Read more »