TCD/TCR Survey

As you may be aware, at the end of 2017, CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued. The middleware is no longer compatible with new versions of firmware that Glory is shipping with new machines. Additionally, CU*Answers will be ending all support for the existing Lutzwolf middleware solution by 4/30/2019.

In the meantime, credit unions with the existing middleware solution should review their deployments and develop a plan to migrate off of Lutzwolf before April of 2019. Presently, the best option for credit unions wishing to migrate off the Lutzwolf product is to contact DynaCash, which is currently our only supported solution. View the announcement for the discontinuation for Lutzwolf TCD/TCR middleware in our recent news.

With this in mind, CU*Answers is continuing to evaluate other options for a fully integrated solution. One important part of that process is to understand which investments you have already made. Are you using TCDs or TCRs? Are you evaluating other options? How are you looking to have CU*Answers assist? Tell us more by completing the survey below.

  • Please provide the total number of machines currently in use; enter 0 if none:
  • Please provide the total number of workstations where interfaces are in use:
Updated
July 13, 2018

Engage & Educate Members on the Benefits of My Virtual StrongBox

Engage & Educate Members on the Benefits of My Virtual StrongBox

Make the most of your Virtual StrongBox investment through new automated marketing and educational emails.  With Virtual StrongBox  Member Engagement Emails, you can educate your members on the benefits and value of the online safe deposit box service your credit union is already providing them, while increasing the adoption rate of users. Send credit union-branded… Read more »

Aug 13, 2019

Make Your eStatements Stand Out with Accent Colors!

Make Your eStatements Stand Out with Accent Colors!

Looking for consistency in your marketing to members?  Wish your eStatements and eStatements logo utilized your chosen color scheme?  Imaging Solutions can help!  This new product will help build brand consistency for your credit union, while also giving members comfort and peace of mind with a direct visual reminder that these are official statements from… Read more »

Jul 31, 2019

CU*Answers Imaging Solutions partners with RVA Financial Credit Union to create teller automation

CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Nautilus Hyosung 7800 product. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond typical […]

Jun 10, 2019

CU*Answers congratulates Mark Fierro on appointment as CEO of CUSO partner eDOC Innovations

Cooperative CUSO CU*Answers offers its congratulations to Mark Fierro, recently appointed as the new CEO of eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions. Fierro served as eDOC’s interim CEO since November 2018, and previously as Executive Vice President/Chief Operations Officer. John Beauchamp, CU*Answers Vice President of Professional […]

Apr 11, 2019

CU*Answers congratulates Mark Fierro on appointment as CEO of CUSO partner eDOC Innovations

Cooperative CUSO CU*Answers offers its congratulations to Mark Fierro, recently appointed as the new CEO of eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions. Fierro served as eDOC’s interim CEO since November 2018, and previously as Executive Vice President/Chief Operations Officer. John Beauchamp, CU*Answers Vice President of Professional […]

Apr 11, 2019

The 19.03 Imaging Solutions Release is Coming Soon!

The 19.03 Imaging Solutions Release is Coming Soon!

Online and Enhanced Online Vault Clients: mark your calendars for March 18, when you will receive the 19.03 Imaging Solutions Release. Release Managed Clients: we will be reaching out in the coming days to schedule your upgrade. Read the Imaging Solutions Release Summary   If you have any questions, please email us at imaging@cuanswers.com.

Mar 14, 2019

CU*Answers Imaging Solutions 19.03 release improves credit union’s internet retailer capability

The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, more useful by including […]

Mar 6, 2019

Take Advantage of Our Enhanced Online Imaging Solutions!

Take Advantage of Our Enhanced Online Imaging Solutions!

Ready to up your internet retailing game?  Want to carry out business with your remote members, regardless of where their busy lives might take them?  Looking to do more than our basic online imaging solution provides for?  Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »

Feb 7, 2019

Action Required: Archival Options Update for Your Credit Union

Action Required: Archival Options Update for Your Credit Union

ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs.  We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »

Jan 28, 2019