New Enhanced Online Vault

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  • Services

    1. Additional Document Capture. Allows the Credit Union to now capture any membership document including miscellaneous membership forms.
    2. AP (Accounts Payable) Invoices. Permits for the scanned Capture of AP invoices, and printing of AP invoices to ProDOC™ provided the credit union has SwiftView™ and ProDOC™ printers installed.
    3. Loan Support. Allows the Credit union to now capture any document deemed necessary to support a loan, NADA, CARFAX, etc. and to print documents to ProDOC™ provided the credit union has SwiftView™ and ProDOC™ printers installed.

    Fees

    1. Setup Fee. Credit Union will pay a one-time $250 Setup Fee. If the Credit Union is already utilizing the AP Invoice capture feature then only a one-time fee of $100 will be charged.
    2. Miscellaneous Membership Fee. Credit Union agrees to pay a fee of $50 per miscellaneous membership form setup at their request.
    3. Monthly Fee. Credit Union agrees to pay a Monthly fee based on membership size:
      • 1 – 3000 Members$100/month.
      • 3001 – 5000 Members$200/month.
      • 5001 – 7500 Members$350/month.
      • 7501 + Members$500/month.

    Term

    I understand that if I sign up for this service it is in effect until December 31st of the year in which this agreement is signed and will automatically renew for another 12-month period beginning and ending on the calendar year unless I provide 30 days’ notice prior to renewal.

    Restrictions

    1. Best Practices. My Credit Union agrees to utilize best practices when scanning documents, so file sizes remain small which has numerous benefits including: Faster retrieval times, potentially lower costs for receiving data on media, keeping overall costs for utilizing the system low. These best practices include:
      • Not scanning in color.
      • Scanning at a DPI of less than 300
      • Using Black and white where possible
      • Breaking documents up that are very large – greater than 30 pages.
    2. Document Return. I understand that by adding additional data to the system it may increase my costs for obtaining my data on external media as additional media may be required.
    3. Data on Disk. Allows the Credit union to now capture any document deemed necessary to support a loan, NADA, CARFAX, etc. and to print documents to ProDOC™ provided the credit union has SwiftView™ and ProDOC™ printers installed.
    4. No Warranty/Acceptance of Risk. I understand that no technology or system is free from risk of incident or loss of data. Therefore, I understand that I am responsible for making sure data is archived as intended and accept the risk of loss of data.
       

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    Updated
    June 5, 2017

    CU*Answers Imaging Solutions partners with RVA Financial Credit Union to create teller automation

    CU*Answers Imaging Solutions and RVA Financial Credit Union have teamed up to build an integration between CU*BASE®, CU*Answers’ core processing platform, and RVA Financial’s chosen assisted self-service solution, the Nautilus Hyosung 7800 product. This integration will allow members to access functions on the machine, using self-service or the video teller, that go well beyond typical […]

    Jun 10, 2019

    CU*Answers congratulates Mark Fierro on appointment as CEO of CUSO partner eDOC Innovations

    Cooperative CUSO CU*Answers offers its congratulations to Mark Fierro, recently appointed as the new CEO of eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions. Fierro served as eDOC’s interim CEO since November 2018, and previously as Executive Vice President/Chief Operations Officer. John Beauchamp, CU*Answers Vice President of Professional […]

    Apr 11, 2019

    CU*Answers congratulates Mark Fierro on appointment as CEO of CUSO partner eDOC Innovations

    Cooperative CUSO CU*Answers offers its congratulations to Mark Fierro, recently appointed as the new CEO of eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions. Fierro served as eDOC’s interim CEO since November 2018, and previously as Executive Vice President/Chief Operations Officer. John Beauchamp, CU*Answers Vice President of Professional […]

    Apr 11, 2019

    The 19.03 Imaging Solutions Release is Coming Soon!

    The 19.03 Imaging Solutions Release is Coming Soon!

    Online and Enhanced Online Vault Clients: mark your calendars for March 18, when you will receive the 19.03 Imaging Solutions Release. Release Managed Clients: we will be reaching out in the coming days to schedule your upgrade. Read the Imaging Solutions Release Summary   If you have any questions, please email us at imaging@cuanswers.com.

    Mar 14, 2019

    CU*Answers Imaging Solutions 19.03 release improves credit union’s internet retailer capability

    The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, more useful by including […]

    Mar 6, 2019

    Take Advantage of Our Enhanced Online Imaging Solutions!

    Take Advantage of Our Enhanced Online Imaging Solutions!

    Ready to up your internet retailing game?  Want to carry out business with your remote members, regardless of where their busy lives might take them?  Looking to do more than our basic online imaging solution provides for?  Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »

    Feb 7, 2019

    Action Required: Archival Options Update for Your Credit Union

    Action Required: Archival Options Update for Your Credit Union

    ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs.  We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »

    Jan 28, 2019

    Still using Lutzwolf? Your TCD/TCRs will stop working on May 5!

    Still using Lutzwolf?  Your TCD/TCRs will stop working on May 5!

    As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »

    Jan 14, 2019