Make the most of your Virtual StrongBox investment through new automated marketing and educational emails. With Virtual StrongBox Member Engagement Emails, you can educate your members on the benefits and value of the online safe deposit box service your credit union is already providing them, while increasing the adoption rate of users. Send credit union-branded… Read more »
Looking for consistency in your marketing to members? Wish your eStatements and eStatements logo utilized your chosen color scheme? Imaging Solutions can help! This new product will help build brand consistency for your credit union, while also giving members comfort and peace of mind with a direct visual reminder that these are official statements from… Read more »
Online and Enhanced Online Vault Clients: mark your calendars for March 18, when you will receive the 19.03 Imaging Solutions Release. Release Managed Clients: we will be reaching out in the coming days to schedule your upgrade. Read the Imaging Solutions Release Summary If you have any questions, please email us at imaging@cuanswers.com.
Ready to up your internet retailing game? Want to carry out business with your remote members, regardless of where their busy lives might take them? Looking to do more than our basic online imaging solution provides for? Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »
Do you feel that you are not tapping into the full potential of your Imaging Solutions system? Do you feel as though you are not reaching remote members and are lacking a solid internet retailer presence? Let us help you get the most out of your Imaging Solutions system! We offer training and tune-up options… Read more »
ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs. We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »
As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019. When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »
Members have the ability to access their tax forms online via It’s Me 247, just like they do with regular member statements. The CU*Answers Imaging Solutions team can put your member forms online, as well as make them available to staff in CU*BASE. This service is available to anyone utilizing CU*Spy for hosting their member… Read more »
As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019. As of 4/30/19, any machine that is using Lutzwolf middleware for integration to CU*BASE will be… Read more »
The 2018 Imaging Solutions Contests, which ran from October 2017 through September 2018, have now come to a close, and CU*Answers is pleased to announce our winners! Race to be the 1st place eCloser – $10,000 prize for the winners of our Online Imaging Solutions Contest and our In House Imaging Solutions Contest:… Read more »
Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!
Sign up by August 19th!
Security is important to card holders – let them know you have their back with the September cooperative campaign featuring card control. Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to execute the campaign to different channels including your Online Banking Community page (OBC), MAP site, and Mobile App for member engagement.
The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!
