Contact

CU*Answers BuildingAddress

CU*Answers
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735 (28th St. Office)
Fax: 616.285.7285 (direct to Client Services & Education Team)
Online: https://www.cuanswers.com/

Customer Support

800.327.3478

General phone support is available from 7:30 a.m. to midnight ET Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

View the AnswerBook

Email Contacts

Education
education@cuanswers.com

Sales Inquiries
Sales Inquiry Contact

Web Services
web_services@cuanswers.com

IT Support & Network Services
helpdesk@cuanswers.com

Organizational Development & Human Resources
hr@cuanswers.com

Updated
April 17, 2020

Posted by & filed under .

Related News

Now Available: SSAE-18 SOC 2 Report

Now Available: SSAE-18 SOC 2 Report

CU*Answers has published its SSAE-18 Service Organization Control (SOC) 2, Type II report.  Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, Processing Integrity and Confidentiality.  The… Read more »

Aug 7, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

Jun 11, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 31, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 17, 2019

Time to Vote in the 2019 Elections!

Time to Vote in the 2019 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 1, 2019

Don’t Forget: We’re Accepting Nominations for Associate Board Members!

Don’t Forget: We’re Accepting Nominations for Associate Board Members!

The lifeblood of any cooperative is the active owner.  Cooperatives rely on owners who are active not just as consumers of the cooperative’s products and services, but also with a passion for ensuring the cooperative is the type of organization they want to own. We are seeking nominees to serve on four new committees!  These… Read more »

Oct 23, 2018

Now Available: 2018 SSAE-18 Reports

Now Available: 2018 SSAE-18 Reports

CU*Answers has completed and published its SSAE 18 SOC 1 reports as part of our good housekeeping and continuous improvement process.  This is CU*Answers’ first audit period under the new “SSAE-18” standard.  Some of the reporting enhancements in the new SSAE-18 standard include: More stringent controls on vendor management Additional controls regarding “subservice organizations” Increased… Read more »

Jul 5, 2018

Time to Vote in the 2018 Elections!

Time to Vote in the 2018 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 22, 2018!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual… Read more »

May 1, 2018