Contact

CU*Answers BuildingAddress

CU*Answers
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Online: https://www.cuanswers.com/

Customer Support

800.327.3478

General phone support is available from 7:30 a.m. to 8:00 p.m. Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

View the AnswerBook

Email Contacts

Education
education@cuanswers.com

Sales Inquiries
Sales Inquiry Contact

Web Services
web_services@cuanswers.com

IT Support & Network Services
helpdesk@cuanswers.com

Organizational Development & Human Resources
hr@cuanswers.com

Updated
January 5, 2018

Posted by & filed under .

Related News

Now Available: 2018 SSAE-18 Reports

Now Available: 2018 SSAE-18 Reports

CU*Answers has completed and published its SSAE 18 SOC 1 reports as part of our good housekeeping and continuous improvement process.  This is CU*Answers’ first audit period under the new “SSAE-18” standard.  Some of the reporting enhancements in the new SSAE-18 standard include: More stringent controls on vendor management Additional controls regarding “subservice organizations” Increased… Read more »

Jul 5, 2018

Time to Vote in the 2018 Elections!

Time to Vote in the 2018 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 22, 2018!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual… Read more »

May 1, 2018

Don’t Forget: Vote in the 2017 Elections!

Don’t Forget: Vote in the 2017 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections, now through June 16, 2017!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual Stockholders… Read more »

Jun 2, 2017

Time to Vote in the 2017 Elections!

Time to Vote in the 2017 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 16, 2017!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the Annual… Read more »

May 1, 2017

The 2016 SSAE-16 Results Are Now Available

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS The CU*Answers Board of Directors recently accepted the 2016 “Report on a Description of a Service Organization’s System and the Suitability of the Design and Operating Effectiveness of Controls Related to the CU*BASE Development” (SSAE-16 SOC 1 Type 2). Review the 2016 SSAE-16 Report and other Key Audit Results… Read more »

Nov 14, 2016

CU*Answers 2017 Strategic Technology Plan – Now Available for Viewing!

CU*Answers 2017 Strategic Technology Plan – Now Available for Viewing!

Our 2017 Strategic Technology Plan is now available for viewing! Learn about our latest updates to CU*BASE as well as additional technologies and resources we are looking to focus on over the course of the coming year. 2017 Strategic Technology Plan You can also refer to our 2017 Business Plan, for information regarding our vision… Read more »

Oct 26, 2016

Why wait? Vote today!

Why wait? Vote today!

ATTENTION CU*ANSWERS STOCKHOLDERS WHO HAVE YET TO VOTE Make sure your voice is heard! Our records indicate that you have not yet voted in the 2016 Elections. You can vote electronically for board elections until June 10, 2016! Learn about what your voting for by visiting the CU*Answers Elections website elections.cuanswers.com. Ready to vote? All CEOs… Read more »

May 31, 2016

Have you cast your vote in the 2016 Elections?

Have you cast your vote in the 2016 Elections?

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 2 – June 10, 2016! Learn about what your voting for by visiting the CU*Answers Elections website elections.cuanswers.com. Ready to vote? All CEOs of stockholder credit unions received an email on Monday, May 2nd with instructions to vote by visiting… Read more »

May 13, 2016

CU*Answers NCUA CUSO Registration Complete

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS In January, you received notification regarding the new NCUA requirements related to the CUSO Registry, indicating that CU*Answers is aware of these registration requirements, and that we will be taking care of registering prior to the deadline, March 31. This notification is to inform you that CU*Answers has completed… Read more »

Mar 2, 2016

Have you registered for the Data Investment Symposium yet?

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Credit Union Leaders: There’s still time to register for the 2nd Annual Data Investment Symposium February 24 CU*Answers Grand Rapids, MI Register Now Who will lead and help us formulate the next ten major investments our CUSO will make when it comes to data? If you’re a leader who can… Read more »

Feb 16, 2016