Contact

Client Support

800.327.3478

General phone support is available from 7:30 a.m. to midnight ET Monday through Friday, though a customer support specialist is on call 24/7 in case of emergencies.

AnswerBook

Our knowledge base is updated every day, fueled by questions submitted from our users. Search through our archives or ask a question of your own.

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Email Contacts

Sales Inquiries
Sales Inquiry Contact
Education
education@cuanswers.com
Web Services
web_services@cuanswers.com
IT Support & Network Services
helpdesk@cuanswers.com
Organizational Development & Human Resources
hr@cuanswers.com

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Locations

Grand Rapids

CU*Answers CU*Answers Building
6000 28th Street
Grand Rapids, MI 49546

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Fax: 616.285.7285
(direct to Client Services & Education Team)
Online: https://www.cuanswers.com/

Las Vegas

Innovation Center CU*Answers Innovation Center
6725 Via Austi Parkway
Las Vegas, NV 89119

General Phone: 616.285.5711
Toll Free: 800.327.3478
Fax: 616.285.5735
Fax: 616.285.7285
(direct to Client Services & Education Team)
Online: https://www.wecanbeyourwildcard.com/

Kentwood

Network Services CU*Answers Building C
4635 44th St SE
Kentwood, MI 49512

General Phone: 616.285.5711 x266
Toll Free: 800.327.3478
Fax: 616.285.7288
(direct to Network Services Team)
Support: Start a Support Request
Online: https://www.cuanswers.com/solutions/network-services/
Updated
December 28, 2020

Now Available: SSAE-18 SOC 2 Report

Now Available: SSAE-18 SOC 2 Report

CU*Answers has published its SSAE-18 Service Organization Control (SOC) 2, Type II report.  Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust Services Principles and Criteria for Security, Availability, Processing Integrity and Confidentiality.  The… Read more »

Aug 7, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

Jun 11, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 31, 2019

Don’t Forget to Vote in the 2019 CU*Answers Elections!

Don’t Forget to Vote in the 2019 CU*Answers Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 17, 2019

Time to Vote in the 2019 Elections!

Time to Vote in the 2019 Elections!

ATTENTION CU*ANSWERS STOCKHOLDERS Make sure your voice is heard! Vote Electronically for board elections May 1 – June 14, 2019!  Visit the CU*Answers Elections website elections.cuanswers.com. Ready to vote? Visit https://cuanswers.simplyvoting.com/ and follow the instructions in your email. Watch your email today for your voting instructions (if necessary, you can change your vote during the… Read more »

May 1, 2019