Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. During the month of October, we will be hosting a series of Sales and Marketing-focused webinars.
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CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!
Unemployment claims are at a historic level across our country and you need to know details of the impact on your membership. Find these members – You can know who is dealing with financial disruption and needs connection to resources.
Take a look back at some important topics from the second half of September 2020: Developer’s Help Desk: I Want to Talk to Someone About My Idea, What Do I Need to Prepare? Learn All About CU Publisher’s Self-Service Options: Mobile Manager and CU Info Take a Look at the CU*Answers University Courses for October!… Read more »
Have you visited the Kitchen lately? If not, take a look at our newest projects: Card Activity Optics Credit Card Statement Enhancements Introducing Biz Watch for ACH: ACH Controls for Business Memberships Max Earnings Sweeps for Business Members Positive Pay Cashier Services (for Inhouse Checks) RDC Enrollment via CU*BASE Summary Statements for Business Credit Cards… Read more »
Join us for a review of Year-End best practices! Monica Boguszewski, Account Executive with the Client Services and Education Team, will discuss the following items: Tool #916: Update Tax Form Handling Instructions Verifying shares & certificates (1099 INT reporting) Verifying loan categories (1098 reporting) Verifying Accounts Payable vendors (1099 Misc. reporting) Thursday, October 22 4:00… Read more »
Did you know: starting Monday, October 5th, your credit union will have the ability to update your mobile app homepage advertisements, button labels and content within your credit union mobile app, as well as mobile app analytics! Join Kristian Daniel, VP of Mobile Technologies Group Sales & Service to learn more about how you can… Read more »
Introduction to the Verify Member Screen Need a quick way to give your staff a tour of the Verify Member screen in CU*BASE? Refer them to this video, which has been viewed 3,376 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!
Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients. We are committed to keeping our daily operations running smooth as usual, and are ready to assist with any questions or concerns you might have. The Solutions Contact Center supports member-facing business through different channels to work directly… Read more »
How has your members’ transactional behavior changed over the last 3, 6, or 12 months? How are members utilizing their credit and debit cards, digital channels or your teller line to conduct their business? Analyzing transaction activity can provide excellent insights into member engagement with the credit union, provide clues indicating financial distress, as well… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS 5300 Call Report: 3rd Quarter Update Before you start working on your 3rd quarter Call Report in CU*BASE, be sure to check out the changes we’ve made since last quarter. Don’t forget – you can start working on your Q320 Call Report any time after October 1, but be… Read more »
Attention iPay clients: on October 24th and 25th, Jack Henry & Associates, Inc. will be hosting a Disaster Recovery Exercise. This event is scheduled to begin at 11:00 PM ET on Saturday, October 24th and will conclude at 5:00 AM ET on Sunday, October 25th. During this time, all iPay Solutions products will be unavailable,… Read more »
Integration processes and techniques continue to grow rapidly. Depending upon the level of 3rd party integration desired, they may include utilizing an existing API for which CU*Answers has previously developed, or entail a true custom development effort as part of our custom project suite. Common examples of 3rd party integrations include: A new Loan Origination… Read more »
Unemployment claims are at a historic level across our country and you need to know details of the impact on your membership. Find these members – You can know who is dealing with financial disruption and needs connection to resources.
Annalyn Hawkes from the Asterisk Intelligence Team has a new blog post sharing thoughts and tips that will help fellow query users who are tasked with projects to pull lists of members who are not online banking users. Read Annalyn’s Blog Post
Visit the Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
