CU*Answers

Join the Beta Pool and Earn a CollabRebate!

Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 19.10 Release!

To join the Beta Pool, you must submit your Beta Pool Enrollment form before August 21. The beta test for the 19.10 Release begins September 15!

Join Us for a FREE Education Express Webinar!

Wednesday, August 28 | 11:00 AM – 11:30 AM ET

This Month’s Focus:
Online Banking Apps & Requests from within CU*BASE

Join Kristian Daniel as he explains how to work with online banking apps and requests from within CU*BASE.

Check Out The 2019 Leadership Videos

Want to watch or share the 2019 Leadership Conference videos? They’re available on the web and you can view them at cuatv.com. Check Them Out!

Meet The Team

Extended Hours

The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!

Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

Learn More

The Data Warehouse is Available

A brand-new feature for storing the data you always wished you had in CU*BASE!

Upload new information from any outside source (vendor reports, email platforms) for storage or analysis.

Collect the special data set called Phone Optics for deeper analysis studies.

And much more!

Learn More

Get Involved – We Want to Hear Your Voice

Discuss and vote on upcoming projects at CU*Answers. Log in to Owner’s Voice and let us hear your voice by voting on these topics!

Vote Now!

We Want Your Input on Teller Automation!

Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!

Custom Online Form Generator

Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More

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We Want Your Input on Teller Automation!

Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!

Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

Learn More

Owner’s Voice – Vote Now!

CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!

A Note From the Help Desk: Update to Your Anti-Virus Software

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software. In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »

Aug 23, 2019

Take a Look at the CU*Answers University Courses for September!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers. Take a look at the courses we have coming up in September! Tuesday, September 3 3:30 PM – 4:30 PM ET Member Service Trackers, Leads, and Follow-Ups Register for web conference Wednesday,… Read more »

Aug 23, 2019

Sign up today for the Underground Collision at Money20/20

Join us at the first ever Underground Collision with Money20/20 in Las Vegas on Saturday, October 26. Money20/20 is the world’s largest Fintech and Payments event, and we want credit unions to make a statement on our relevance in the financial industry. You do not have to be registered to attend Money20/20 to go to… Read more »

Aug 23, 2019

Jump into a Dashboard Dive: New/Closed/All Memberships

Join the Asterisk Intelligence Team for a Dashboard Dive! Join the Asterisk Intelligence team as they review CU*BASE tool #553, the New/Closed/All Memberships Dashboard. Whether you are tracking a membership drive campaign or analyzing member churn, you are going to love this dashboard! Knowing how many members are joining or leaving the credit union is… Read more »

Aug 22, 2019

Arriving August 28th: New Look and Navigation Changes for PASS Member Information Screens

As announced earlier this summer, Payveris will be updating the look for member information screens in PASS. Originally, this update was scheduled to occur at the end of July but has since been rescheduled for Wednesday, August 28th. This update will include screen changes to the View Member PIN dashboard and the View Member Payments… Read more »

Aug 20, 2019

Go Back in Time with SnapShot Data

Available as a free feature within CU*BASE, SnapShot is a rolling End-of-Day (EOD) copy of core data, which can provide valuable access to a new time slice of data for your credit union analysts and database administrators. Using SnapShot grants your credit union the ability to Query the SnapShot library (FILExxSS), which holds EOD copies… Read more »

Aug 20, 2019

Join Xtend and Revel Media Group for Next Week’s Digital Signage Webinar

Coming Up Next Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Thursday, August 29 11:00 AM – 11:30 AM ET 7 Things Your Digital Signage Strategy Might be Missing,… Read more »

Aug 20, 2019

Changes to Same-Day ACH Processing Arrive on 9/20/19

As mentioned earlier this summer, beginning in September, changes required by the Federal Reserve Bank (FRB) will go into effect, and same-day items in the FRB 12:00 PM ET cutoff file must then be posted by 1:30 PM ET. This new rule will go into effect on Friday, September 20th. Because of this, we will… Read more »

Aug 20, 2019

There’s Still Time to Join the Beta Pool and Earn a CollabRebate!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Earn a $3,000 CollabRebate for Testing New CU*BASE Tools and Features Coming with the 19.10 Release! Learn more about enhancements coming with the 19.10 release, eligibility requirements for joining the beta pool, and what you will need to do to receive the CollabRebate reward on your CU*Answers invoice. To… Read more »

Aug 19, 2019

Video of the Week: Assigning a Delinquent Loan Account to a Collector

Assigning a Delinquent Loan Account to a Collector Need a quick way to show your staff how they can assign a delinquent loan account to a collector, or change the collector to whom a delinquent account is assigned? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show… Read more »

Aug 19, 2019