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Two for Tuesday

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following.
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In Case You Missed It

Take a look back at some important topics from the first half of March 2023! Check It Out

Meet AdvantageCIO – Part 3

This third webinar in our four-part series will explore what happens when vendors run their tools on your network, the highly technical reports that may be associated with this, and questions that might arise from this process. Learn how your peers have overcome these issues and how they are approaching cybersecurity today. Register Today

Create and Maintain Your Own MOP Sites

The Mobile Technologies Group is pleased to announce that, beginning March 1^st, 2023, your credit union will have the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already be operating. Learn More

Introducing 7 NEW Videos on Call Wrap-Up Codes

We’re excited to debut 7 NEW videos focusing on Call Wrap-Up Codes in Phone Operator! These are tutorial videos which include annotations and arrows to help guide you through the process of learning all about Wrap-Up Codes. These videos can be a helpful resource to incorporate into your teller training! See Videos

Conversations On…

A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More

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Conversations On…

A new way to interact with your CUSO and your peers. This new series will take traditional focus groups to a whole new level. Learn More

Create and Maintain Your Own MOP Sites

In Case You Missed It

Take a look back at some important topics from the first half of March 2023! Check It Out

A Reminder for Experian Clients: Update Your Password Every 90 Days

A reminder for clients who use Experian for credit pulls: Experian passwords expire every 90 days. Experian will send your financial institution a reminder when your password is set to expire. Please remember to update your password accordingly every 90 days and to update us each time that this process has been completed. This will… Read more »

Mar 1, 2023

Conversations On Education: Learn All About Designing an Education Plan and Calendar!

Join us for a conversation on Education! Designed especially for credit union education coordinators and trainers, this group will discuss topics such as how to set up an education plan and calendar, best practice techniques for training new employees and keeping existing employee skills up to date, and how to take advantage of all the… Read more »

Mar 1, 2023

Now Available: Xtend’s 2022 ACH Audit Report

An ACH Audit of Compliance for Xtend, Inc. was performed November 21–22, 2022. This ACH annual audit was completed in compliance with ACH Operating Rules by The Clearing House Payments Authority, a Nacha Direct Member. A copy of the ACH audit report is available here for your convenience. If you have any questions, or if… Read more »

Feb 28, 2023

In Case You Missed It – Late February 2023

Take a look back at some important topics from the second half of February 2023: MOP Manager, Available March 1st! Create and Maintain Your Own MOP Sites Learn All About the Affordable Financing Options Offered by Auto Financial Group! Have You Taken Advantage of these Features in Mobile Manager? Need to Update CU*BASE User IDs?… Read more »

Feb 28, 2023

MOP (Membership Opening Process) 2.0 is Available for Credit Unions to Launch Today!

MOP 2.0 includes the following updates for your credit union: New updated look/feel of your credit union MOP site, including a new background header image that your credit union can include while a member is applying. State filtering – your credit union can now limit what states members are opening their memberships through MOP. eSign… Read more »

Feb 28, 2023

Two for Tuesday with CEO Geoff Johnson – 2/28/2023

Each week, Geoff Johnson, CEO of CU*Answers, highlights two key topics that your credit union should be following. Watch the video below to hear Geoff’s insight on this week’s topics.

Feb 28, 2023

Video of the Week: Updating Share Draft Exceptions

Updating Share Draft Exceptions Need a quick way to show your staff how they can update a share draft exception in CU*BASE? Refer them to this video, which has been viewed 1,050 times! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

Feb 27, 2023

2023 Update to EULA and Privacy Notice for MACO

Attention credit unions currently using MACO (Multiple Authentication Convenience Options) for mobile app: As of 2023, the End-User License Agreement and Privacy Policy for MACO has been updated. A copy of the 2023 MACO EULA and Privacy Policy is available here. This most recent copy of the document will replace any/all existing copies prior to… Read more »

Feb 27, 2023

MOP Manager, Available March 1st! Create and Maintain Your Own MOP Sites

MOP Manager, Available March 1st! Create and Maintain Your Own MOP Sites The Mobile Technologies Group is pleased to announce that, beginning March 1st, 2023, your credit union will have the ability to create your own credit union MOP sites, as well as the option to update any existing MOP sites that you may already… Read more »

Feb 24, 2023

Let Your Members Know About Winter Closings with Mobile Alerts, Powered by CU*Publisher

As the months grow colder and the potential for winter storms increases, wouldn’t it be convenient to let your members know that specific branch locations will be closing? Look no further than Mobile Alerts! Powered by CU*Publisher, this tool allows you to configure routine or one-time alerts for different platforms on both Android and iOS…. Read more »

Feb 23, 2023