CU*Answers

Extended Hours

The Client Services and Education Team now supports extra hours for our credit unions, from 7:30 AM ET until midnight!

Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

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The Data Warehouse is Available

A brand-new feature for storing the data you always wished you had in CU*BASE!

Upload new information from any outside source (vendor reports, email platforms) for storage or analysis.

Collect the special data set called Phone Optics for deeper analysis studies.

And much more!

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Get Involved – We Want to Hear Your Voice

Discuss and vote on upcoming projects at CU*Answers. Log in to Owner’s Voice and let us hear your voice by voting on these topics!

Vote Now!

We Want Your Input on Teller Automation!

Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!

Custom Online Form Generator

Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More

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We Want Your Input on Teller Automation!

Has your credit union purchased ITMs or other Self-Service Kiosks? Are you utilizing tablets as part of your member experience? Maybe you… Tell Us!

Owner’s Voice – Vote Now!

CU*Answers at its core is a cooperative organization. We are constantly pushing what it means to be a transparent CUSO. This year we have decided our next step is to get you engaged, we want to hear your voice, the Owner’s Voice. Vote Now!

Owner’s View

Try it out, let us know what you think!
Log in, search, filter and make notes for your project managers.

Learn More

Video of the Week: Quoting Dividends Paid

Quoting Dividends Paid Need a quick way to show your staff how they can use Phone Operator in CU*BASE to view a member’s dividend and interest information from the previous year? Refer them to this video! Play Video Check out our entire collection of video tutorials in the Show Me the Steps Video Library!

May 13, 2019

Coming This Week from Xtend and Relevant Solutions…

Coming Up This Week! Each month, Xtend offers FREE webinars focused on lending, marketing, and member service; these engaging webinars provide credit unions with helpful products, services, and industry tips to give them the leading edge. Tuesday, May 14 2:00 PM – 2:30 PM ET Free Pilot to Automate Changing Top Recurring Bills to… Read more »

May 13, 2019

There’s Still Time to Sign Up for Our 5th Annual Conversations on Compliance!

Don’t miss our fifth annual AuditLink Conversations on Compliance event! Join us on Thursday, May 23, from 9:00 AM to 5:00 PM ET at the DoubleTree Inn in Grand Rapids, MI. Presenters will include: Jim Vilker, NCCO CAMS, VP of Professional Services with CU*Answers and AuditLink Division Leader Marvin Johnson, CAMS, CFE, Assistant Manager of… Read more »

May 10, 2019

Join Sage Direct for an Open House During the 2019 Leadership Conference!

Sage Direct will be hosting an open house during this year’s CU*Answers Leadership Conference week. Join us on Tuesday, June 18 for lunch and a tour of Sage Direct’s Grand Rapids headquarters. A shuttle will depart from the JW Marriott hotel at 10:00 AM, and will return by 1:00 PM. Get an up-close look at… Read more »

May 9, 2019

We’ve Launched Two New Products for Your Mobile App!

IRSC is pleased to announce the launch of two new products for your credit union Mobile App! Add eStatements to Mobile App Previously only available in desktop and mobile web banking, eStatements and tax documents can now be accessed through the CU*Answers Mobile App! View regular statements, credit card statements, and mortgage statements, all through… Read more »

May 9, 2019

Don’t Forget to Sign up for the June Cooperative Campaign!

Sign up by May 17th, 2019 The summer is a great time to get out and enjoy the weather. Let your members know about your low rates on recreation loans to make their summer more fun! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC) will work with you to… Read more »

May 9, 2019

Join AuditLink for this Month’s Vendor Watch Session!

AuditLink maintains the most robust and relative database of vendor due diligence and intelligence in the country. We set the standards for due diligence for a national audience. Vendor Watch is a monthly webinar series focusing on Vendor Management and the people who drive the innovation, technology that sets us apart from all others. Join… Read more »

May 8, 2019

This Week’s Bill Pay Challenges and Our Path to the Future

From the desk of Randy Karnes, CU*Answers CEO CU*Answers apologizes for the interruptions and issues with bill pay programs this week. I’m sure most of you are aware of the major goals we are pushing for, as we promised to change the game when it came to bill pay vendor services and our network. It… Read more »

May 8, 2019

Get Connected with Ken Vaughn

Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30 minute sessions will introduce participants to CU*Answers Management Services and the value each service brings. Sessions will include a discussion of what’s hot in the industry and help participants plug into key resources within… Read more »

May 8, 2019

Xtend Network News Update

ATTENTION XTEND SHARED BRANCHING PARTNERS An Update from the Xtend Shared Branching Network Effective Friday, May 10, Generations Family Federal Credit Union will end their partnership with the Xtend Shared Branching Network. Please visit the Xtend Online Search portal to find a Shared Branch near you!

May 8, 2019