CU*Answers University

Laura Welch-VilkerA Letter to Clients

Dear CU*Answers Clients,

What a wealth of new training opportunities this year brings! I am excited to announce three new courses that will help you take advantage of all the options available through our Internet Retailer Support Center (IRSC): Shopping the IRSC Online Store (13.01), MAP/MOP – Applying for Membership Online (13.02), and Launching Your FREE CU*Answers Mobile App (13.03). In response to client requests for additional compliance training, we’re also offering two new Enterprise Risk Management courses this year: Internal Controls Best Practices (8.08) and Vendor Management 101 (8.09). Additionally, we’re introducing a new Secure-U course to assist clients with disaster recovery planning: Incident Response and recovery Testing (9.70). These six new courses bring our total number of course offerings to a whopping 115!

Among the numerous courses being offered in 2017, 11 have refreshed content, indicated by a “star/revised” notation on the course syllabus. One such course has been brought back into circulation this year. Previously available by request only, CU*Statements (4.40) is again included in the course schedule due to growing demand, so be sure to register for this course and find out what’s new with statement configuration in CU*BASE.

On top of our new and refreshed course offerings, we are introducing two new webinar series this year: “Revisions and the Future of CU*BASE Budgeting” and “Lending Tools Webinar Series.” These new training offerings will give participants the opportunity to discuss existing CU*BASE lending and budgeting tools and provide their input on enhancements in the pipeline. I am pleased to announce that these new webinar series, along with all of our webinars, are now free of charge, thanks to our new partnership with Zoom Video Communications, which specializes in user-friendly cloud video conferencing. Our new partnership comes as part of an effort to increase the quality and quantity of video training for our clients. As part of this effort, we are also continuing to add more CU*BASE and It’s Me 247 instructional videos to Show Me the Steps, which now includes nearly 200 videos tutorials!

If you prefer in-person training, you’ll be happy to know that we’ve added a new location to our list of areas in which we offer Regional Training Events. New in 2017 is the East Coast Regional Training Event. This new training event brings our total special training events to 26! Add to that our 115 course offerings and you have a plethora of educational offerings to fit just about any training need! I hope you are able to take advantage of the full education calendar this year because, as you know, success starts with training.

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
October 19, 2016

Check Out the IRSC University Courses for April!

Check Out the IRSC University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  During the month of April, we will be hosting a set of webinars relating to the Internet Retailer Support Center.  Take a look at the courses we have coming up! Thursday, April 19 9:00… Read more »

Apr 5, 2018

Check Out the Asterisk Intelligence University Courses for April!

Check Out the Asterisk Intelligence University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  During the month of April, we will be hosting a set of webinars relating to the Asterisk Intelligence Team.  Take a look at the courses we have coming up! Tuesday, April 17 3:00 PM… Read more »

Apr 5, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, April 9 2:30 PM – 3:00 PM ET This Month’s Focus CU*BASE User IDs Join Stephanie Raven of the Client Services and Education Team, as she takes a look at CU*BASE User IDs.  During this webinar, Stephanie will discuss the following: Tool number to reset Password requirements Security officer role for resetting passwords Don’t… Read more »

Mar 22, 2018

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Coming next week, February 5-9 Don’t forget to register for our most timely and relevant courses condensed into one week!  Each of these courses is a web conference, and attendance is FREE! Courses will include presentations from: Human Resources/ORD SettleMINT EFT Internet Retailer Support Center (IRSC) Client Services and Education… Read more »

Feb 1, 2018

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, January 9 2:30 PM – 3:00 PM ET This Month’s Focus Member Statements Join Stephanie Raven and Tim Droese of the Client Services and Education Team, for an Education Express session on making a splash with Member Statements!  During this month’s session, Stephanie and Tim will discuss the following: Timing and Scheduling Selecting Onserts… Read more »

Dec 21, 2017

Take a Look at the CU*Answers University Courses for January!

Take a Look at the CU*Answers University Courses for January!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January! Thursday, January 4 11:00 AM – 12:00 PM ET, web conference CU*BASE Employee Security   Monday, January 8 3:00 PM – 4:00… Read more »

Dec 20, 2017

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Wednesday, December 13 3:00 PM – 3:30 PM ET This Month’s Focus CU*BASE Security Procedures Join Charlie Dean of the Client Services and Education Team, for an Education Express session on CU*BASE Security Procedures, specifically regarding what to do when an employee leaves your credit union.  Charlie will discuss the following topics: Deleting a User… Read more »

Nov 30, 2017