CU*Answers University

Laura Welch-VilkerA Note From the VP of Education

They say there’s a time for sowing and a time for reaping. At CU*Answers, the growing season is undoubtedly underway. As you may have noticed over the past year, CU*Answers is planting seeds, both internally and externally. We are investing in our teams and in our software so that we may continue to offer you, our consumerowners, the most robust and diverse menu of services and features with which to serve your members. With this growth comes more education as well. Our 2019 educational offerings are a reflection of the tremendous investment we’re making in our clients and members. I hope you will learn about these offerings by attending in person or online, but let me just share my excitement with you by providing a quick preview. As the 2019 year unfolds, you will begin to see many new special training events. One of the biggest events we’re unveiling is CEO School. During this week-long event that includes 14 new courses, CU*Answers CEO Randy Karnes will teach participants how to master CU*BASE datamining tools and use the Internet to increase brand awareness and product usage among members. We’re also offering our first-ever virtual boot camp. Designed for credit union project managers, the new Owner’s View Online Boot Camp will introduce participants to resources that will keep their teams in the know about software solutions in the making. And these two events are just the beginning. On page 6, you’ll find a quick guide to all the new offerings we’re introducing so you can learn why I’m so excited about 2019! A special thanks goes out to my team for their assistance in making all of this new training possible..

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
December 18, 2018

TruChoice Federal Credit Union implements a new training feature

The CU*BASE® Custom Training Edition (CTE) is a newer alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. “In April 2019, TruChoice Federal Credit Union became the first CU*BASE client to implement a Custom Training Edition (CTE) within just 30-60 days after their core conversion,” states Kasey […]

May 30, 2019

CU*Answers Client Services and Education team hits new milestone in conversion training

The Client Services and Education team hit the ground running starting in January of this year as they expanded their support hours for clients from coast to coast. So far this year the team has provided pre-conversion training to five credit unions who have joined the CU*Answers network—roughly 560 hours total over 14 weeks! Stephanie […]

May 30, 2019

Life Asset launches e-statements in an effort to “Go Green”

On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in […]

May 28, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, May 28 10:30 – 11:00 AM ET This Month’s Focus Frost VisualGAP and CUNA Protection Advisor Integration Join Charlie Dean of Lender*VP as he explains how you can take advantage of a new offering which allows you to link directly to your vendor site from CU*BASE to quote coverage options.  Using unique Miscellaneous Coverage… Read more »

May 16, 2019

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Monday, April 22 3:30 PM – 4:00 PM ET This Month’s Focus CU*Answers Mobile App Options Join Kristian Daniel, Account Executive with the Internet  Retailer Support Center, as he discusses new features available within the CU*Answers Mobile App.  Topics that will be discussed include: RDC, MACO, and Manage Cards available from within the mobile app… Read more »

Mar 27, 2019

Take a Look at the CU*Answers University Courses for April!

Take a Look at the CU*Answers University Courses for April!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in April!   Tuesday, April 2 9:00 AM – 10:00 AM ET Internal Controls Best Practices Register for web conference Register for classroom session… Read more »

Mar 21, 2019

Take a Look at the CU*Answers University Courses Coming in February

Take a Look at the CU*Answers University Courses Coming in February

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in February!   Monday, February 4 3:00 PM – 3:30 PM ET Business Continuity Planning Register for web conference   Tuesday, February 5 9:00… Read more »

Jan 25, 2019