CU*Answers University

Laura Welch-VilkerA Note From the VP of Education

This year we’ve been working hard at developing and delivering online learning content. We currently have over 570 recorded courses in our OnDemand site which you will find on cuanswers.com, with over 50 channels to choose from! One of the newest additions is the Continuing Education Channel. This is a grouping of all classes that many new clients request during their first six months of being on CU*BASE. But it’s not just for new clients! The content is great as a refresher or for a team member taking on a new position who needs to further their education.

Additionally, I would like to spotlight our Show Me the Steps help library! This has been a hit with many of our clients, boasting over 580 topics. There are many access points to Show Me the Steps, including the Network Links button in CU*BASE. You’ll also find links embedded in our Online Help, and you can access the Show Me the Steps help system on our website at cuanswers.com, under the Resources menu.

Classroom and webinar training have also been a hit with our clients. In this catalog you will find many events both in person and via webinar. We have added a new course under the Secure-U section: course 9.60 Unpacking the CU*Answers High-Availability (HA) Rollover Exercise. This course is being offered four times in 2023. Course 16.12 Getting Started with Unique Data Management (UDM) has even more classes this year due to client interest.

Finally, we have two very popular courses that I would like to highlight: Member Service Training Day and Teller Training Day. One of these courses is offered every month, so each one is scheduled six times a year! They have been very popular for our clients hiring new tellers or member service representatives, or even just as a refresher for current staff.

Learn about these training offerings and more in the 2023 Education Catalog. Brought to you by the CU*Answers Client Services and Education Team.

Sincerely,

Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education

Updated
December 14, 2022

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Thursday, February 23 2:00 PM – 2:30 PM ET This Month’s Focus The ‘Conversations On’ Series CU*Answers’ new Conversations On series takes focus groups to a whole new level by dialing into specific topics, including credit union core disciplines, tools for members and employees, and current hot topics that people are buzzing about.  The goal… Read more »

Jan 27, 2023

Take a Look at the CU*Answers University Courses for February!

Take a Look at the CU*Answers University Courses for February!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in February!   Thursday, February 2 3:00 PM – 3:30 PM ET Preparing for a Cybersecurity Incident Response Register for web conference   Monday,… Read more »

Jan 23, 2023

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jan 3, 2023

Take a Look at the CU*Answers University Courses for January!

Take a Look at the CU*Answers University Courses for January!

Each month, CU*Answers University hosts FREE web conferences and in-person events that highlight the many products and services our CUSO offers.  Take a look at the courses we have coming up in January!   Wednesday, January 11 10:30 AM – 11:30 AM ET Managing Compliance Using CU*BASE Register for web conference   3:00 PM –… Read more »

Dec 22, 2022

Get Registered for CU*Answers University Week!

Get Registered for CU*Answers University Week!

CU*Answers University Week is coming January 23 – 26!  Register for our most timely and relevant courses condensed into one week – each course is FREE to attend!   Monday, January 23 10:30 AM – 12:00 PM ET Member Services: Inquiry and Phone Operator Register for classroom session Register for web conference   3:00 PM… Read more »

Dec 21, 2022

Join Us for a FREE Education Express Webinar!

Join Us for a FREE Education Express Webinar!

Tuesday, December 20 1:30 PM – 2:00 PM ET This Month’s Focus Year-End Best Practices Join Cindy Stevens of the Client Services and Education Team for a review of year end best practices.  During this session, Cindy will discuss topics including: Verifying shares and certificates (1099 INT reporting) Verifying loan categories (1098 reporting) Verifying Accounts… Read more »

Dec 16, 2022