AnswerBook

ab-logoThis comprehensive Q&A database, or “knowledge base,” is part of our effort to make sure that every credit union employee has direct access to the information they need to serve your members. Not only can you scan multiple categories for the most commonly-asked and answered questions, you can also submit your own questions to be answered by a CU*Answers expert.

The AnswerBook already contains over a hundred of your most commonly-asked questions, and the knowledge in this database will grow and change on a daily basis. Client Service Reps also enter all of your questions into the AnswerBook as they work with you over the phone.

Read about how to use the AnswerBook

Learn more about the Win the Lottery Program.
 

View the AnswerBook

 

Top AnswerBook Questions

Take a look at our featured AnswerBook questions for each month!

2018

 

June

May

April

March

February

January

2017

December

Updated
May 14, 2018

Video of the Week: Subscribing to eNotices and eAlerts in It’s Me 247 Online Banking

Video of the Week: Subscribing to eNotices and eAlerts in It’s Me 247 Online Banking

Need a quick way to show members how to subscribe to eNotices and eAlerts in It’s Me 247 Online Banking?  Refer them to this video, which has been viewed 349 times!  Find out why this video is so popular among members and check it out today! Play Video (NOTE: As always, before posting a video for… Read more »

Feb 11, 2019

January CU*BASE Monthly Monitor Recap

January CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the January 2019 edition of the CU*BASE Monthly Monitor Recap! January 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software… Read more »

Feb 5, 2019

December CU*BASE Monthly Monitor Recap

December CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2018 edition of the CU*BASE Monthly Monitor Recap! December 2018 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software… Read more »

Jan 7, 2019

Reminder: December Year-End Deadlines

Reminder: December Year-End Deadlines

December Deadlines Don’t forget to complete your December year-end tasks! Review the Year-End Processing Guide For Online Credit Unions For Self-Processing Credit Unions Don’t forget – credit unions offering 1042-S tax forms for their members must complete additional tasks before December 31. Review the Producing 1042-S Tax Forms guide for more information.

Dec 5, 2018