AnswerBook

ab-logoThis comprehensive Q&A database, or “knowledge base,” is part of our effort to make sure that every credit union employee has direct access to the information they need to serve your members. Not only can you scan multiple categories for the most commonly-asked and answered questions, you can also submit your own questions to be answered by a CU*Answers expert.

The AnswerBook already contains over a hundred of your most commonly-asked questions, and the knowledge in this database will grow and change on a daily basis. Client Service Reps also enter all of your questions into the AnswerBook as they work with you over the phone.

Read about how to use the AnswerBook

 

View the AnswerBook

Updated
November 21, 2016

It’s Almost Time for the September Tricks of the Trade Webinar!

It’s Almost Time for the September Tricks of the Trade Webinar!

The September Tricks of the Trade webinar will be held today from 3:30-4:00 PM ET! Simply click here and enter this password: tricks. During this interactive and engaging webinar, you’ll get an in-depth look at documentation related to transitioning checking accounts between Dividend Applications, automating your Check Ordering process, Online Ballots for elections, and Patronage Dividends. Don’t have time… Read more »

Sep 20, 2017

Join Us for the September Tricks of the Trade Webinar!

Join Us for the September Tricks of the Trade Webinar!

Scheduled for Wednesday, September 20 from 3:30-4:00 PM ET, the interactive and engaging September Tricks of the Trade webinar will give you an in-depth look at documentation related to transitioning checking accounts between Dividend Applications, automating your Check Ordering process, Online Ballots for elections, and Patronage Dividends. Attending is easy! No registration is required for this drop-in webinar. Simply… Read more »

Sep 13, 2017

August CU*BASE Monthly Monitor Recap

August CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the August 2017 edition of the CU*BASE Monthly Monitor Recap! August 2017 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Sep 5, 2017

It’s Almost Time for the August Tricks of the Trade Webinar!

It’s Almost Time for the August Tricks of the Trade Webinar!

The August Tricks of the Trade webinar will be held today from 3:30-4:00 PM ET! Simply click here and enter this password: tricks. During this interactive and engaging webinar, you’ll get an in-depth look at documentation about the Membership Opening (MOP).  Learn detailed information about MOP including more about the pages specific to MOP (Experian Precise ID Verification page,… Read more »

Aug 15, 2017

Join Us for the August Tricks of the Trade Webinar!

Join Us for the August Tricks of the Trade Webinar!

Scheduled for Tuesday, August 15 from 3:30-4:00 PM ET, the interactive and engaging August Tricks of the Trade webinar will give you an in-depth look at documentation about the Membership Opening (MOP).  Learn detailed information about MOP (Experian Precise ID Verification page, Membership Complete page, Funding page, Online Banking Enrollment page, and Funding Options page). Attending… Read more »

Aug 8, 2017