AnswerBook

ab-logoThis comprehensive Q&A database, or “knowledge base,” is part of our effort to make sure that every credit union employee has direct access to the information they need to serve your members. Not only can you scan multiple categories for the most commonly-asked and answered questions, you can also submit your own questions to be answered by a CU*Answers expert.

The AnswerBook already contains over a hundred of your most commonly-asked questions, and the knowledge in this database will grow and change on a daily basis. Client Service Reps also enter all of your questions into the AnswerBook as they work with you over the phone.

Read about how to use the AnswerBook

 

View the AnswerBook

Updated
November 21, 2016

Sunsetting the WCalendar and WMail Tools in CU*BASE

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS With the 17.03 Release of CU*BASE, we will be sunsetting the WCalendar and WMail Tools. As support for both WCalendar and WMail development was suspended several years ago, with this release we will now be removing them from CU*BASE menus and screens. This means that the following options will… Read more »

Jan 16, 2017

December CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2016 edition of the CU*BASE Monthly Monitor Recap! December 2016 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products…. Read more »

Jan 3, 2017

It’s Almost Time for the December Tricks of the Trade Webinar!

The December Tricks of the Trade webinar will be held today from 3:30-4:00 PM ET! Simply click here and enter this password: tricks. During this interactive and engaging webinar, you’ll get an in-depth look at documentation related to the CU*BASE 16.12 release, the 16.12 Imaging release, Online Member Tax Forms, the upcoming 16.11 Online Banking… Read more »

Dec 13, 2016

My Virtual StrongBox – Safe, Secure, and Free!

Take Advantage of a FREE* Online Banking Feature Your Members Will LOVE! My Virtual StrongBox “While most credit unions don’t have the resources for a fully integrated innovation lab, you can encourage your own intrapreneurial culture, aided by the assistance of smart technology innovation firms.  At Virtual StrongBox, our APIs and technical knowledge make it… Read more »

Dec 7, 2016

Join Us for the December Tricks of the Trade Webinar!

Scheduled for Tuesday, December 13 from 3:30-4:00 PM ET, the interactive and engaging December Tricks of the Trade webinar will give you an in-depth look at documentation related to the CU*BASE 16.12 release, the 16.12 Imaging release, Online Member Tax Forms, the upcoming 16.11 Online Banking release, and more! Attending is easy! No registration is required… Read more »

Dec 6, 2016

November CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the November 2016 edition of the CU*BASE Monthly Monitor Recap! November 2016 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and accompanying core-software products…. Read more »

Dec 5, 2016

CU*BASE GOLD 16.12 Coming Soon!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Another CU*BASE Release Is Coming! Mark your calendars for the date below, when you will receive CU*BASE GOLD Version 16.12: Online credit unions: December 4 Site-Four partners: December 4 Self-processing credit unions: December 12 Release Documents 16.12 Release Summary 16.12 Menu Changes 16.12 Database Changes Imaging Solutions Release Imaging Solutions… Read more »

Nov 29, 2016