AnswerBook

ab-logoThis comprehensive Q&A database, or “knowledge base,” is part of our effort to make sure that every credit union employee has direct access to the information they need to serve your members. Not only can you scan multiple categories for the most commonly-asked and answered questions, you can also submit your own questions to be answered by a CU*Answers expert.

The AnswerBook already contains over a hundred of your most commonly-asked questions, and the knowledge in this database will grow and change on a daily basis. Client Service Reps also enter all of your questions into the AnswerBook as they work with you over the phone.

Read about how to use the AnswerBook

Learn more about the Win the Lottery Program.
 

View the AnswerBook

 

Top AnswerBook Questions

Take a look at our featured AnswerBook questions for each month!

2018

 

June

May

April

March

February

January

2017

December

Updated
May 14, 2018

December CU*BASE Monthly Monitor Recap

December CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the December 2019 edition of the CU*BASE Monthly Monitor Recap! December 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Jan 6, 2020

CU*BASE GOLD 19.12 Coming Soon!

CU*BASE GOLD 19.12 Coming Soon!

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Another CU*BASE Release Is Coming!  Mark your calendars for the date below, when you will receive CU*BASE GOLD Version 19.12: Online credit unions: December 15 Site-Four partners: December 15 Self-processing credit unions: December 15 Release Documents 19.12 Release Summary 19.12 Database Changes 19.12 Tool Changes Reminder: GOLD Version Check… Read more »

Dec 9, 2019

November CU*BASE Monthly Monitor Recap

November CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the November 2019 edition of the CU*BASE Monthly Monitor Recap! November 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Dec 5, 2019

Don’t Forget to Register for Year-End Training!

Don’t Forget to Register for Year-End Training!

There’s Still Time to Register for Year-End Training! Like last year, the year-end training is combined for both online and self-processing clients. Approximately 15 minutes at the end of each training will be dedicated to solely self-processor year-end tasks. The deadline to register for our November 20th session is Monday, November 18th.  If you are… Read more »

Nov 15, 2019

Don’t Forget, Your First Year-End Deadline is Friday, November 8

Don’t Forget, Your First Year-End Deadline is Friday, November 8

**This message applies only to credit unions that received the accompanying email** Year-end can be a busy time! Our teams are hard at work preparing for the first deadline, this Friday, November 8. The majority of credit unions have completed their task, however, your credit union is receiving this email as our records show that… Read more »

Nov 6, 2019

October CU*BASE Monthly Monitor Recap

October CU*BASE Monthly Monitor Recap

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS: Our projects hatch from your input! Check out recent programming changes in the October 2019 edition of the CU*BASE Monthly Monitor Recap! October 2019 Monthly Monitor Recap The CU*BASE Monthly Monitor Recap is designed to keep you informed of feature improvements, vendor enhancements, and other changes to CU*BASE and… Read more »

Nov 5, 2019