In-House Imaging Strategy

In-house imaging strategy iconWith the in-house strategy, the server is at the credit union, and you are responsible for managing, maintaining and backing it up. This option affords much more flexibility but requires a greater initial capital outlay. With the in-House solution, when you sign up for CU*Answers Imaging Solutions release management, we own:

  • Providing releases that are low impact on your operations to implement.
  • Release documentation.
  • Release training.
  • Documentation on how to implement the release.
  • Recommendations and best practices for your system.
  • Specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).

With the in-house solution, when you sign up for CU*Answers Imaging Solutions release management, you own:

  • Loading releases as necessary to comply with deadlines.
  • Reading/disseminating release documentation to your team and attending release training.
  • Workstation software application and peripheral maintenance.
  • Complying with specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).
  • Following recommendations and best practices for your system.
  • Server maintenance and upgrades.*
  • Disaster Recovery*, physical security and protection from electronic threat.
  • Purging data from your system and creating archives to disk as needed.
  • Daily monitoring of system and job logs.
  • Verifying data is making it to the vault properly.
  • Auditing data as it is archived to make sure indexes are correct, images are readable, signatures are where they are needed and the right documents and pages are archived as desired.
  • Controlling access through user and group permissions and maintenance.

 *Complete Care available.

Updated
July 23, 2018

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »

Oct 6, 2021

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser.  In the past, this has been defaulted to Internet Explorer.  This change supports… Read more »

Aug 12, 2021

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

At this year’s Leadership Conference, CU*Answers Imaging Solutions hosted a drawing for two lucky credit unions to win color eStatements.  We are pleased to announce the winners of this drawing! Lisa Rowley of TruChoice Credit Union Amber Velthouse of GR Consumers Credit Union If your credit union is looking for additional opportunities in marketing to… Read more »

Jun 22, 2021

Have You Signed Up Yet? Send eSign Notifications to Members through Text Message!

Have You Signed Up Yet?  Send eSign Notifications to Members through Text Message!

Have you signed up for eSignature Text Messages?  Using this feature, your credit union staff can send a member a text message to start the electronic document signing process.  This feature will apply when sending documents out for eSign from ProDOC as well as from the eDOCSignature website. Is your credit union interested in utilizing… Read more »

Jun 22, 2021

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

Action Required – DynaCash Clients: Contact Your Reseller Before May 23rd!

If you are using DynaCash with a cash handling machine, this announcement is for you! Before the 21.05 CU*BASE release arrives, you need to contact your DynaCash reseller (typically, this is your equipment vendor) and have them perform a DynaCash update.  You will need to contact your reseller before Sunday, May 23rd. If you do… Read more »

Apr 30, 2021