In-House Imaging Strategy

In-house imaging strategy iconWith the in-house strategy, the server is at the credit union, and you are responsible for managing, maintaining and backing it up. This option affords much more flexibility but requires a greater initial capital outlay. With the in-House solution, when you sign up for CU*Answers Imaging Solutions release management, we own:

  • Providing releases that are low impact on your operations to implement.
  • Release documentation.
  • Release training.
  • Documentation on how to implement the release.
  • Recommendations and best practices for your system.
  • Specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).

With the in-house solution, when you sign up for CU*Answers Imaging Solutions release management, you own:

  • Loading releases as necessary to comply with deadlines.
  • Reading/disseminating release documentation to your team and attending release training.
  • Workstation software application and peripheral maintenance.
  • Complying with specifications and requirements for your system (as documented in the CU*Answers Imaging Solutions In-House Requirements Guide).
  • Following recommendations and best practices for your system.
  • Server maintenance and upgrades.*
  • Disaster Recovery*, physical security and protection from electronic threat.
  • Purging data from your system and creating archives to disk as needed.
  • Daily monitoring of system and job logs.
  • Verifying data is making it to the vault properly.
  • Auditing data as it is archived to make sure indexes are correct, images are readable, signatures are where they are needed and the right documents and pages are archived as desired.
  • Controlling access through user and group permissions and maintenance.

 *Complete Care available.

Updated
July 23, 2018

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

Aug 21, 2018

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

Jul 20, 2018

TCD/TCR Middleware Support Ending April 2019 – We Need Your Input!

TCD/TCR Middleware Support Ending April 2019 – We Need Your Input!

CU*Answers is continuing to evaluate other options for an integrated solution.  To help us better understand which investments you have already made, please click below to complete a brief 4 question survey. Complete our survey   As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be… Read more »

Jul 13, 2018

CU*Answers Imaging Solutions contests going strong to the finish

CU*Answers Imaging Solutions has partnered with eDOC Innovations and Virtual Strongbox to hold contests to create a friendly competition between credit unions utilizing their products to encourage them to adopt a culture Internet Retailing with members. This involves eSigning documents with members, closing loans remotely and exchanging documents in member’s virtual strongboxes available in online […]

Jul 12, 2018

CU*Answers Imaging Solutions contests going strong to the finish

CU*Answers Imaging Solutions has partnered with eDOC Innovations and Virtual Strongbox to hold contests to create a friendly competition between credit unions utilizing their products to encourage them to adopt a culture Internet Retailing with members. This involves eSigning documents with members, closing loans remotely and exchanging documents in member’s virtual strongboxes available in online […]

Jul 12, 2018

CU*Answers Imaging Solutions 18.06 release creates “Virtual Closing Rooms” in online banking

The CU*Answers Imaging Solutions team recently released its 18.06 release on June 10, 2018. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, native to CU*Answers’ online banking and […]

Jul 5, 2018

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

Jun 20, 2018

The 18.06 Imaging Solutions Release is Coming Soon!

The 18.06 Imaging Solutions Release is Coming Soon!

Online and Enhanced Online Vault Clients: mark your calendars for June 10, when you will receive the 18.06 Imaging Solutions Release. Release Managed Clients: we will be reaching out in the coming days to schedule your upgrade. Read the Imaging Solutions Release Summary   If you have any questions, please email us at imaging@cuanswers.com.

May 30, 2018

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

May 22, 2018

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

Check Out the Current Results for the Ongoing Imaging Solutions Contests!

For 2018, CU*Answers Imaging Solutions – in partnership with My Virtual Strongbox and eDOC Innovations – are running three exciting contests!  Winners will be announced in October 2018, but you can check out the current results by visiting the Imaging Solutions page of the CU*Answers website.  Or, click on the banner images below to check… Read more »

Apr 20, 2018