Retention Periods

Document retention periods are set by you, the credit union, if you store documents in-house. The retention periods are determined by CU*Answers for the online option.

Contact the Imaging Solutions team if you have any questions.

Receipts3 yearsSet by Credit Union
Photo IDIndefiniteSet by Credit Union
Loans6 yearsSet by Credit Union
Membership Forms IndefiniteSet by Credit Union
Reports 1 yearSet by Credit Union
eStatements 18 monthsSet by Credit Union
Credit Bureau Reports Life of the LoanSet by Credit Union
Miscellaneous Member Forms -Set by Credit Union
Tax Documents -Set by Credit Union
Accounts Payable 18 monthsSet by Credit Union
Scanned Documents Depends on typeSet by Credit Union
Board Minutes -Set by Credit Union
Other Documents as deemed necessary by the Credit Union-Set by Credit Union
Checks -Set by Credit Union
Data available to Credit Union on DVD after aged?Yes, fees applyYes via ArchView module, no additional cost
Updated
September 23, 2014

Have You Heard? Learn About Changes to Virtual StrongBox

Have You Heard?  Learn About Changes to Virtual StrongBox

As announced at this year’s Leadership Conference, receipts and forms are now available in It’s Me 247, accessible right next to eStatements.  Best of all, these can be accessed for FREE!  You can set up receipts in forms in It’s Me 247 simply by marking a checkbox in ProDOC. In tandem with this move, effective… Read more »

Jun 23, 2022

The 22.05 Imaging Solutions Release is Now Available

The 22.05 Imaging Solutions Release is Now Available

The Imaging Solutions 22.05 Release is available for all online CU*Spy Imaging Credit Unions as of Sunday, May 15th, 2022. Highlights of the 22.05 Imaging Solutions Release include: Color Photo IDs for Enhanced Online Clients New eDOCSignature Features Draw a Date Picker Draw a Memo Field Draw a Drop-down list Important Security Updates Take a… Read more »

May 16, 2022

The People Behind the Brands – Meet Imaging Solutions

The People Behind the Brands – Meet Imaging Solutions

Imaging Solutions helps credit unions archive their data and work with members remotely, with support options for desktop and mobile devices.  Imaging Solutions provides the ability to view statements and reports through CU*Spy and It’s Me 247 online banking, with iDOC allowing users to save receipts, loan forms, member forms and more. Today we’re placing… Read more »

Apr 8, 2022

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Are you able to view the statement or report information stored on your credit union’s CDs or DVDs from 2003 to 2013?  Don’t know?  Then now is the perfect time to start auditing your important records and making sure that your credit union will be able to produce the data that you state you have…. Read more »

Mar 24, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 16, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 9, 2022

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 21, 2021

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t be left out – give your members the benefits of Vertical Receipts!  Make the switch from the traditional horizontal layout and your members will be able to see all of their transactions (almost 600 items!) on a single receipt! Sign Up Today The new, easier-to-read vertical format will be used for any receipt from… Read more »

Nov 4, 2021

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »

Oct 6, 2021