Retention Periods

Document retention periods are set by you, the credit union, if you store documents in-house. The retention periods are determined by CU*Answers for the online option.

Contact the Imaging Solutions team if you have any questions.

Receipts3 yearsSet by Credit Union
Photo IDIndefiniteSet by Credit Union
Loans6 yearsSet by Credit Union
Membership Forms IndefiniteSet by Credit Union
Reports 90 daysSet by Credit Union
eStatements 18 monthsSet by Credit Union
Credit Bureau Reports Life of the LoanSet by Credit Union
Miscellaneous Member Forms -Set by Credit Union
Tax Documents -Set by Credit Union
Accounts Payable -Set by Credit Union
Scanned Documents Depends on typeSet by Credit Union
Board Minutes -Set by Credit Union
Other Documents as deemed necessary by the Credit Union-Set by Credit Union
Checks -Set by Credit Union
Data available to Credit Union on DVD after aged?Yes, fees applyYes via ArchView module, no additional cost
Updated
September 23, 2014

Take Advantage of Our Enhanced Online Imaging Solutions!

Take Advantage of Our Enhanced Online Imaging Solutions!

Ready to up your internet retailing game?  Want to carry out business with your remote members, regardless of where their busy lives might take them?  Looking to do more than our basic online imaging solution provides for?  Check out the greater flexibility provided by our Enhanced Online Imaging Solutions, as well as other solutions including:… Read more »

Feb 7, 2019

Action Required: Archival Options Update for Your Credit Union

Action Required: Archival Options Update for Your Credit Union

ATTENTION ONLINE CREDIT UNION CEOS Attention Online Credit Unions that use CU*Spy: there are Archival Option Updates that are required of your credit union. CU*Answers Imaging Solutions will being archiving AP Invoices, Member Forms, and Photo IDs.  We will also be purging AP Invoices that are older than 18 months. Please review and complete the… Read more »

Jan 28, 2019

Still using Lutzwolf? Your TCD/TCRs will stop working on May 5!

Still using Lutzwolf?  Your TCD/TCRs will stop working on May 5!

As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  When the 19.05 Release is implemented in May, any machine that is still using Lutzwolf middleware… Read more »

Jan 14, 2019

TCD/TCR Middleware Support Ending April 2019 – Do You Have a Plan?

TCD/TCR Middleware Support Ending April 2019 – Do You Have a Plan?

As a reminder, at the end of 2017 CU*Answers announced that sales of the Lutzwolf TCD/TCR Middleware would be discontinued, and that CU*Answers would additionally be ending all support for the existing Lutzwolf middleware solution by April 30, 2019.  As of 4/30/19, any machine that is using Lutzwolf middleware for integration to CU*BASE will be… Read more »

Oct 19, 2018

CU*Answers Imaging Solutions announces $2,000 in prizes to Alabama Law Enforcement Credit Union and Frankenmuth Credit Union as winners in “eSignature explosion” contests

CU*Answers Imaging Solutions in partnership with eDOC Innovations announced today Alabama Law Enforcement Credit Union (Birmingham, AL) and Frankenmuth Credit Union (Frankenmuth, MI) as the winners in their “eSignature Explosion” contests. The contests ran for one year from October 1, 2017 until September 30, 2018 with $,2000 up for grabs and measured the number of […]

Oct 19, 2018

CU*Answers Imaging Solutions announces $2,000 in prizes to Alabama Law Enforcement Credit Union and Frankenmuth Credit Union as winners in “eSignature explosion” contests

CU*Answers Imaging Solutions in partnership with eDOC Innovations announced today Alabama Law Enforcement Credit Union (Birmingham, AL) and Frankenmuth Credit Union (Frankenmuth, MI) as the winners in their “eSignature Explosion” contests. The contests ran for one year from October 1, 2017 until September 30, 2018 with $,2000 up for grabs and measured the number of […]

Oct 19, 2018

CU*Answers Imaging Solutions announces 1st Street Credit Union as $1,000 prize winner in “My Virtual StrongBox Dash for Cash” contest

CU*Answers Imaging Solutions in partnership with Virtual StrongBox, Inc. announced 1st Street Credit Union (Sarasota, FL) as the winner in their “My Virtual StrongBox Dash for Cash!” contest. The contest ran for one year from October 1, 2017 until September 30, 2018, with a prize of $1000, and measured participating credit unions’ percent increase in […]

Oct 12, 2018

Congratulations to the Winners of the 2018 Imaging Solutions Contests!

Congratulations to the Winners of the 2018 Imaging Solutions Contests!

The 2018 Imaging Solutions Contests, which ran from October 2017 through September 2018, have now come to a close, and CU*Answers is pleased to announce our winners!     Race to be the 1st place eCloser – $10,000 prize for the winners of our Online Imaging Solutions Contest and our In House Imaging Solutions Contest:… Read more »

Oct 10, 2018