TOMORROW: New Phone Number Flags and Card Processing Changes Begin

TOMORROW: New Phone Number Flags and Card Processing Changes Begin

Don’t forget! Beginning tomorrow, February 9, CU*Answers will begin using a new method for determining which member phone numbers are sent to EFT vendors. There are several things happening with this change,  including new options for flagging phone numbers, new rules for what triggers a vendor maintenance record, and a conversion over existing data for… Read more »

Feb 8, 2021

CUSO Challenge: Nationwide Think Tank Made by and for CUSOs and the Credit Unions they Serve

CUSO Challenge: Nationwide Think Tank Made by and for CUSOs and the Credit Unions they Serve

CU*Answers, CU*NorthWest, CU*South, eDOC, rkGoBig and Xtend have joined together to challenge the credit union industry.  Join us for the fourth webinar in the five-part CUSO Challenge series.  This webinar will focus on a nationwide, multi-CUSO effort to create a Think Tank consortium for CUSOs. Tuesday, February 16th at 2:00 PM ET Register Today Click… Read more »

Feb 8, 2021

Lender*VP Presents: Gateway to the Outside World, Part 2 – Ready to Book Lenders

Lender*VP Presents: Gateway to the Outside World, Part 2 – Ready to Book Lenders

Join Lender*VP for Gateway to the Outside World, a web conference designed to introduce CU*Answers Lender*VP Gateway to credit unions utilizing CU*BASE.  During this web conference, participants will review the work CU*Answers has done to assist credit unions in making third party integrations a part of their lending strategy.  This second session will also discuss… Read more »

Feb 8, 2021

Presenting the Brute Force BIN Attack Checklist from AuditLink and SettleMINT

Presenting the Brute Force BIN Attack Checklist from AuditLink and SettleMINT

On Presidents’ Day 2020 and during the weeks that followed, several CU*Answers clients experienced brute force attacks on their ATM, debit and/or credit card BINs.  The losses suffered were, in some cases, up to six digits.  This prompted Jim Vilker, VP of Professional Services and Heather French, VP of Client Interactions take a deep dive… Read more »

Feb 8, 2021

Time to Review Tracker Configurations; Tracker Purges Begin in March!

Time to Review Tracker Configurations; Tracker Purges Begin in March!

ATTENTION ONLINE CREDIT UNIONS Automated tracker purges have arrived (again)! Last year’s automated tracker purge routine was re-worked and rescheduled, and will now begin March 1, 2021. What is Happening? We will manually purge all tracker conversations that are outside of individual CU-configured retention periods throughout March, based on tracker volume. Then,  in April we… Read more »

Feb 5, 2021

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 7th. Instead of the typical one-week rollover, this rollover will occur over a three week period as we perform system maintenance on PROD.  The… Read more »

Feb 5, 2021

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

At CU*Answers, we take Business Continuity and Information Security very seriously.  We’ve invested in technologies such as high availability and redundant data communications, which allow us to minimize downtime.  We test the technology and recover procedures regularly, including live, high-availability rollover events at our secondary data center. Digital copies of our Recover Test results are… Read more »

Feb 3, 2021