Imaging Solutions

Document Solutions

Who is the CU*Answers Imaging Solutions Team?

The CU*Answers Imaging Solutions Team puts some serious talent in your corner!

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Have questions? Contact the Team!
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  • One eDocument Strategist with 15 years experience working eDocuments exclusively in the credit union space.
  • Two dedicated programmers working on Imaging Solutions.
  • One Account Executive with years of CU*BASE systems experience, leading on implementations.
  • One Account Executive with 10 years experience in data center operations, leading on support.

How are they helping you with your Imaging Strategy and what’s the difference they guarantee?

Are you doing your due diligence?

Read this case study on imaging due diligence
Imaging Solutions Case Study

This team has created imaging solutions that are an inherent part of your core data processing system. They’ve accomplished this by having their eDocument strategist and programmers work directly with the VP of Software Development for both CU*BASE and the It’s Me 247 online and mobile banking suite. Together they have created two solutions that fit hand in glove with your core processing tools to make your imaging solution an integral part of your day-to-day operations.

Beyond the software tools, this team will follow through with the same exceptional release documentation, training and implementation processes you’ve come to expect from CU*Answers, to prepare and equip you to leverage the release. They ensure you don’t fall behind and that the features will work for you. Obviously, this can’t all happen without your participation. There are requirements for your participation in making your imaging solution top notch and all you wish it to be.

We have a solution for you, learn more about our
Online Imaging Strategy

In-House Imaging Strategy

Get Connected – Imaging Solutions

Get connected - Imaging Solutions

Getting Started / Questions?

No matter which solution is right for you, we have experts that are here to help. We will work with you to find a solution that meets you needs. Below is contact information for the experts that can help you get started!

For questions about the solutions available to you or any other aspect of your Imaging Strategy, contact: John Beauchamp
Vice President of Imaging Solutions
800.327.3478 or 616-285-5711 x228
jbeauchamp@cuanswers.com
For information on network management or disaster recovery and high availability, contact: Matt Sawtell
AVP Managed Technology Services
866.458.1174 or 616.974.1174 x177
msawtell@cuanswers.com
   

See what Imaging Solutions has to offer!

Imaging Solutions products are now available to order in the store.

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Updated
December 2, 2021

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Imaging Due Diligence: Can You View Reports and Statements on Your CDs/DVDs from 2003 – 2013?

Are you able to view the statement or report information stored on your credit union’s CDs or DVDs from 2003 to 2013?  Don’t know?  Then now is the perfect time to start auditing your important records and making sure that your credit union will be able to produce the data that you state you have…. Read more »

Mar 24, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 16, 2022

Give Your Members a Fresh Perspective with Vertical Receipts!

Give Your Members a Fresh Perspective with Vertical Receipts!

With Vertical Receipts, your members get a fresh look at their transactions, with current and available balances conveniently displayed at the bottom of the receipt.  Up to 588 transactions can be listed on a single receipt!  This new, easier-to-read format will be used for any receipt from any channel in CU*BASE, including standard Teller, Xpress… Read more »

Feb 9, 2022

Tax Statements in Online Banking – Providing Convenience for Your Members!

Tax Statements in Online Banking – Providing Convenience for Your Members!

Let your members self-serve by accessing their tax forms from It’s Me 247 via desktop or their mobile phones, right alongside their account statements!  This means that your members will no longer need to contact you for lost or misplaced forms.  If they do, you can point them to online banking and give them a… Read more »

Dec 21, 2021

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t Be Left Out – Give Your Members the Benefits of Vertical Receipts!

Don’t be left out – give your members the benefits of Vertical Receipts!  Make the switch from the traditional horizontal layout and your members will be able to see all of their transactions (almost 600 items!) on a single receipt! Sign Up Today The new, easier-to-read vertical format will be used for any receipt from… Read more »

Nov 4, 2021

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The 21.10 Imaging Solutions Release Arrives on 10/11/21

The Imaging Solutions 21.10 Release will be available for all online CU*Spy Imaging Credit Unions on Monday, October 11th, 2021. ProDOC will prompt your staff to upgrade that day, please select “Yes”. Highlights of the 21.10 Imaging Solutions Release include: iDocVAULT Update Multiple Indexes eDOCSignature Upgrades for Enhanced Online Vault Clients Create Form Templates Create… Read more »

Oct 6, 2021

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

Changes to Default Browser Settings for eDOCSignature Coming 8/16/21

This message applies to all online credit unions using CU*Spy Images for receipts, photo IDs, loan documents, and membership forms. On Monday, August 16th, we will be making a configuration change in ProDOC that launches eDOCSignature using your workstation’s default web browser.  In the past, this has been defaulted to Internet Explorer.  This change supports… Read more »

Aug 12, 2021

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

Announcing the Winners of the Imaging Solutions eStatement Accent Colors Giveaway!

At this year’s Leadership Conference, CU*Answers Imaging Solutions hosted a drawing for two lucky credit unions to win color eStatements.  We are pleased to announce the winners of this drawing! Lisa Rowley of TruChoice Credit Union Amber Velthouse of GR Consumers Credit Union If your credit union is looking for additional opportunities in marketing to… Read more »

Jun 22, 2021

Have You Signed Up Yet? Send eSign Notifications to Members through Text Message!

Have You Signed Up Yet?  Send eSign Notifications to Members through Text Message!

Have you signed up for eSignature Text Messages?  Using this feature, your credit union staff can send a member a text message to start the electronic document signing process.  This feature will apply when sending documents out for eSign from ProDOC as well as from the eDOCSignature website. Is your credit union interested in utilizing… Read more »

Jun 22, 2021