Disaster Recovery

Being prepared means planning for the worst and expecting the best. While CU*Answers has invested steadily over the past decade developing and implementing High Availability strategies to prepare us to continue operations through likely disruptive scenarios, we would fall short on our commitment if we did not plan for those unexpected, large-scale disasters, outside of the scope and reach of high-availability controls.

In the event of a disruption where failing-over to redundant hosts at the secondary datacenter is not an option, recovery teams will follow the necessary recovery procedures to restore the production system from backup media at a surviving site. To ensure our recovery teams are fully trained and capable and that procedures are validated and confirmed, bare-metal recovery exercises are performed on systems in a sandbox test environment.

For applications and systems that are not categorized as “core-processing” and are not included in the High Availability strategy, IT Contingency and Recovery Plans are maintained and tested regularly. Where feasible, redundant components are installed on systems and hardware to mitigate the risk of component failure and expedited warranty service maintained (most with 4 hour support or less).

Results from each disaster recovery test are published in a report and available for download. In-network credit unions are encouraged to review each report and to include them in their board packet documentation.

The Recovery Planning Process

Having a test-validated recovery plan that clearly articulates which systems must be recovered and in what order is crucial if an organization is to resume normal operations within an acceptable timeframe. A test-validated Disaster Recovery Plan should answer the following questions:

  • What happens when disaster strikes?
  • Will what we have planned support our business?
  • How do we resume ‘normal’ business procedures?

The information obtained from current Business Impact Analysis (BIA) and Risk Assessment (RA) reports will identify the amount of downtime tolerable before the organization is significantly impacted, and provide a prioritized list of systems that are required to restore critical business functions.  A recovery plan should include all of the steps required to bring systems back on-line and re-establish functionality for system end-users. These systems to restore include main and branch office facilities, hardware, software, data, and communications networks.

Components required for a successful recovery include:Components required for a successful recovery

  • Test-validated documentation for restoring systems
  • Skilled personnel
  • Access to vital records (data), and
  • Alternate recovery resources

 

 

 

For the Credit Union

Whether an on-line or in-house credit union, having a test-validated recovery plan for all resources required to perform critical business functions is the baseline. To be effective, your recovery plan must provide a roadmap for restoring minimum service levels within a time-frame that is acceptable to the organization (within the parameters of RTO/RPO as identified in the BIA).

Business Impact Analysis (BIA)“is the Process of identifying the potential impact of uncontrolled, non-specific events on an organization’s business processes.”

Recovery Time Objectives (RTO) –  “represent the maximum allowable downtime that can occur without severely impacting the recovery of operations or the time in which systems, applications, or business functions must be recovered after an outage (e.g., the point in time that a process can no longer be inoperable).

Recovery Point Objectives (RPO)“represent the amount of data that can be lost without severely impacting the recovery of operations or the point in time in which systems and data must be recovered (e.g., the date and time of a business disruption).”

 For more information, see the “Resilient Credit Union.

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

 Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
August 11, 2015

3 Down, Just One More to Go! Final Stage of Rollover on Sunday

3 Down, Just One More to Go! Final Stage of Rollover on Sunday

Don’t forget: this month, we will be performing multiple rollovers including CU*BASE/GOLD and Online Banking.  In the past, these rollovers have been performed independently.  However, this month we will be performing the rollovers together.  While we are live with CU*BASE/GOLD production from our High Availability (HA) data center in Yankton, SD, we will also be… Read more »

Sep 17, 2020

Don’t Forget About the Online Banking Rollover Tomorrow Morning!

Don’t Forget About the Online Banking Rollover Tomorrow Morning!

Don’t forget: this month, we will be performing multiple rollovers including CU*BASE/GOLD and Online Banking.  In the past, these rollovers have been performed independently.  However, this month we will be performing the rollovers together.  While we are live with CU*BASE/GOLD production from our High Availability (HA) data center in Yankton, SD, we will also be… Read more »

Sep 14, 2020

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will begin performing multiple rollovers including CU*BASE/GOLD and Online Banking.  While we are live with CU*BASE/GOLD production from our High Availability (HA) data center in Yankton, SD, we will also be performing a live rollover of our ItsMe247/ItsMyBiz247 servers to our secondary data center to further test the resilience of… Read more »

Sep 11, 2020

Don’t Forget About the Online Banking Rollover Tomorrow Morning!

Don’t Forget About the Online Banking Rollover Tomorrow Morning!

Don’t forget: this month, we will be performing multiple rollovers including CU*BASE/GOLD and Online Banking.  In the past, these rollovers have been performed independently.  However, this month we will be performing the rollovers together.  While we are live with CU*BASE/GOLD production from our High Availability (HA) data center in Yankton, SD, we will also be… Read more »

Sep 8, 2020

Save the Date: ItsMe247 and CU*BASE GOLD Rollovers Scheduled for September

Save the Date: ItsMe247 and CU*BASE GOLD Rollovers Scheduled for September

During the month of September, we will be performing multiple rollovers including CU*BASE/GOLD and Online Banking.  In the past, these rollovers have been performed independently.  However, this fall we will be performing the rollovers together.  While we are live with CU*BASE/GOLD production from our High Availability (HA) data center in Yankton, SD, we will also… Read more »

Aug 31, 2020

CU*Answers publishes mid-year revision to Business Continuity Plan

On August 5, 2020, CU*Answers announced and published a mid-year revision to their Business Continuity Plan for review by credit unions on the CU*BASE platform to document changes made during the preparation and response to the pandemic outbreak and government stay-at-home mandates across the country. “As a credit-union-owned CUSO and core processor, our clients place […]

Aug 17, 2020

[The Pulse] 2020 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2020 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2020 CU*Answers Business… Read more »

Aug 5, 2020

CUSO offering free educational webinar on changing how credit unions approach business continuity planning

On July 21, 2020, cooperative CUSO CU*Answers will present a free web-based educational course for credit unions covering the steps necessary to create a relevant and comprehensive Business Continuity Plan. New for this presentation are considerations for pandemic planning and mobilizing the remote workforce learned during COVID-19 and government stay-at-home mandates. This webinar is one […]

Jul 17, 2020

Don’t Forget the Human Element

It is important for all businesses big and small to have a Business Continuity plan/program to plan for those events that disrupt business as usual. One important concept to remember is that even though there is a plan for the business, it revolves around people. The Business Continuity Plan is only as good as the… Read more »

Jun 4, 2020