Network Availability

The key link responsible for connecting and delivering CU*BASE/GOLD to all of the 200+ in-network credit unions nation-wide is the CU*Answers private Wide Area Network (WAN) consisting of redundant technology paths traversing multiple service providers. By combining both MPLS and Internet VPN technologies with auto-failover capabilities, data communication disruptions are minimized with the added benefit of performance at a reasonable cost.  Orchestrating a complex, highly available data communications network requires cooperation and coordination between the CUSO, credit union IT departments, and multiple third party service providers.

Network availability

 

Network availability is managed and monitored by CU*Answers Network Services at both the primary and secondary datacenters.

Data Encryption

Keeping member data secure is our highest priority. Not only is network traffic encrypted between networks over a secure router-to-router tunnel, data for each GOLD session is also encryption end-to-end, from the client all the way to the host.

Contact your CU*Answers Network Services associate for more information regarding CU*BASE data encryption.

Third Party EFT Vendor Network

The term “third party” implies that there is a third point of communications required to complete the B2B service transaction (credit union to CUSO to vendor). For critical services that client credit unions depend on for daily operations, it is in their best interest that they become familiar with the continuity and recovery plans for each party involved. Knowing what to expect in the event of a service disruption helps credit unions to plan accordingly.

CU*Answers has partnered with several EFT service providers (i.e. shared branching and ATM/Debit/Credit card processing) to enhance the availability of the EFT network at both the primary and secondary production datacenters through redundant data communication lines with auto-failover capabilities. CU*Answers is committed to network availability and will continue to pursue similar projects with all remaining vendors who to date have opted not to invest in redundant communication capabilities. Recovery procedures for these EFT vendors include client credit unions operating according to their “stand-in” processing arrangements until vendor connectivity is restored.

Contact your CU*Answers Network Services associate for more information regarding third-party EFT vendor networks.

For the Credit Union

Depending on the number of physical sites within your credit union, the amount of network traffic (bandwidth) required, and technology options available at each branch, multiple configurations for connectivity exist that help reduce the dependency on the main office by each branch location.  We recommend that network configurations with redundant lines are tested (failover) regularly to ensure connectivity during a service disruption.

For more information, see the Resilient Credit Union

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
August 7, 2015

[The Pulse] HA Rollover Results Now Available

[The Pulse] HA Rollover Results Now Available

HA Rollover Results Now Available HA Rollover: September 12 – 26 Now available for your review is a summary of the recent CU*Answers HA (high availability) rollover event performed September 12th to 26th for the CU*BASE core processing environment.  In this report, you will find details about the exercise, including challenges observed, lessons learned, and… Read more »

Oct 15, 2021

Reminder: HA Rollback This Weekend

Reminder: HA Rollback This Weekend

This is a reminder of the high-availability rollback event that will be occurring this weekend.  The rollback process will begin Sunday, September 26th at 3:00 AM ET. During this time, there will be a period of approximately 60 to 90 minutes that will include an interruption to the following services: CU*BASE/GOLD, CU*Talk audio response and… Read more »

Sep 24, 2021

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

Reminder: Network Maintenance Scheduled for this Weekend, September 18 & 19

As previously announced, CU*Answers will be performing planned Network Maintenance from 11:00 PM ET on Saturday, September 18th until 6:00 AM ET on Sunday, September 19th.  During that time, teams will be taking steps to upgrade the firmware on all core network switch appliances that connect systems at the primary production center in Kentwood, MI…. Read more »

Sep 14, 2021

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page

Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »

Sep 10, 2021

Maintenance Period Scheduled for September 18 & 19, During Upcoming HA Rollover

Maintenance Period Scheduled for September 18 & 19, During Upcoming HA Rollover

As previously announced, CU*Answers will be performing our next high-availability (HA) rollover from Sunday, September 12th to Sunday, September 26th.  A two-week HA rollover has been scheduled so that network maintenance can be performed at the primary data center without impacting CU*BASE. *Please note that Custom Training Edition (CTE) services will not be available during… Read more »

Sep 9, 2021

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Sep 2, 2021

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Reminder: The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Aug 24, 2021

The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming September 12th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, September 12th. This rollover will occur over a two-week period, enabling support teams to perform planned network maintenance at the primary production data center without… Read more »

Aug 13, 2021

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

[The Pulse] 2021 Business Continuity Plan (mid-year revision) Now Available

As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan. We’ve recently updated the 2021 CU*Answers Business… Read more »

Jul 29, 2021

[The Pulse] 2021 Disaster Recovery Test Results Now Available

[The Pulse] 2021 Disaster Recovery Test Results Now Available

2021 Disaster Recovery Test Results Now Available Test Period: June 14 – July 1 Now available for your review is a summary of the recent ‘bare metal’ disaster recovery test performed by teams at CU*Answers to restore CU*BASE from tape backup.  In this report, you will find details about the exercise, including challenges observed, lessons… Read more »

Jul 20, 2021