Network Availability

The key link responsible for connecting and delivering CU*BASE/GOLD to all of the 200+ in-network credit unions nation-wide is the CU*Answers private Wide Area Network (WAN) consisting of redundant technology paths traversing multiple service providers. By combining both MPLS and Internet VPN technologies with auto-failover capabilities, data communication disruptions are minimized with the added benefit of performance at a reasonable cost.  Orchestrating a complex, highly available data communications network requires cooperation and coordination between the CUSO, credit union IT departments, and multiple third party service providers.

Network availability

 

Network availability is managed and monitored by CU*Answers Network Services at both the primary and secondary datacenters.

Data Encryption

Keeping member data secure is our highest priority. Not only is network traffic encrypted between networks over a secure router-to-router tunnel, data for each GOLD session is also encryption end-to-end, from the client all the way to the host.

Contact your CU*Answers Network Services associate for more information regarding CU*BASE data encryption.

Third Party EFT Vendor Network

The term “third party” implies that there is a third point of communications required to complete the B2B service transaction (credit union to CUSO to vendor). For critical services that client credit unions depend on for daily operations, it is in their best interest that they become familiar with the continuity and recovery plans for each party involved. Knowing what to expect in the event of a service disruption helps credit unions to plan accordingly.

CU*Answers has partnered with several EFT service providers (i.e. shared branching and ATM/Debit/Credit card processing) to enhance the availability of the EFT network at both the primary and secondary production datacenters through redundant data communication lines with auto-failover capabilities. CU*Answers is committed to network availability and will continue to pursue similar projects with all remaining vendors who to date have opted not to invest in redundant communication capabilities. Recovery procedures for these EFT vendors include client credit unions operating according to their “stand-in” processing arrangements until vendor connectivity is restored.

Contact your CU*Answers Network Services associate for more information regarding third-party EFT vendor networks.

For the Credit Union

Depending on the number of physical sites within your credit union, the amount of network traffic (bandwidth) required, and technology options available at each branch, multiple configurations for connectivity exist that help reduce the dependency on the main office by each branch location.  We recommend that network configurations with redundant lines are tested (failover) regularly to ensure connectivity during a service disruption.

For more information, see the Resilient Credit Union

Next Steps

CU*Answers offers professional and managed services to help you meet and exceed your recovery objectives. Contact a CU*Answers Continuity Consultant today to discover in-network solutions that best meet your business objectives.

 

AdvantageCIO

Professional Services available include:

  • Business Continuity Planning and Resilience Testing
  • Information Security Risk Assessment
  • Comprehensive Information Security Program (CISP)
  • Staff Security Training
  • IT Examination and Audit Preparation
  • IT Strategy Consulting
CU*Answers Network Services

Managed Services available include:

  • Network Management and Monitoring
  • Continuous Data Protection (CDP) including off-site data storage
  • Virtual Branch / Virtual Office
Updated
August 7, 2015

Rescheduled: Next HA Rollover Coming April 18th

Rescheduled: Next HA Rollover Coming April 18th

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  Previously announced for Sunday, March 7th, the next HA rollover has been rescheduled for Sunday, April 18th. As a reminder: instead of the typical one-week rollover, this rollover will occur over a three… Read more »

Feb 26, 2021

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

The Next HA Rollover is Coming March 7th – We Need You to Perform a Connectivity Test!

Twice each year, CU*Answers tests our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center.  The next HA rollover is scheduled for Sunday, March 7th. Instead of the typical one-week rollover, this rollover will occur over a three week period as we perform system maintenance on PROD.  The… Read more »

Feb 5, 2021

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

FREE! CU*Answers Recovery Test Reports Available to Your Credit Union

At CU*Answers, we take Business Continuity and Information Security very seriously.  We’ve invested in technologies such as high availability and redundant data communications, which allow us to minimize downtime.  We test the technology and recover procedures regularly, including live, high-availability rollover events at our secondary data center. Digital copies of our Recover Test results are… Read more »

Feb 3, 2021

[The Pulse] 2021 Business Continuity Plan Now Available

[The Pulse] 2021 Business Continuity Plan Now Available

CU*Answers Business Continuity Plan: 2021 Release Now Available   As your core data processor, we continue to invest in high availability and recovery strategies to ensure that the products and services you count on us for are there when you need them. Implementing those strategies and responding when uncertainty happens requires a well-designed and thoroughly… Read more »

Feb 1, 2021

CU*Answers assists credit union in flexing their incident response skills

On January 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Taylor, MI as part of the training and testing program for the Incident Response Plan. Participants began with an overview of Incident Response and the similarities to Business Continuity Planning. From there the exercise shifted to a walk-through of the Incident […]

Jan 22, 2021

CU*Answers offers “Components of the CU Information Security Program” education course

On January 13, 2021, CU*Answers presented a complimentary web-based educational course for credit unions to assist them in building, implementing, and testing a risk-based information security program. Titled, “Components of an Information Security Program”, participants were guided through the stages of developing a program from risk and technology assessment, asset inventory and classification, controls selection […]

Jan 22, 2021

Let CU*Answers Help Design Your Business Continuity Plan!

Let CU*Answers Help Design Your Business Continuity Plan!

The CU*Answers Business Continuity Team continues to invest in high availability and recovery strategies to ensure that the products and services you count on us for are available when you need them. Implementing strategies and responding when uncertainty happens requires a well-designed and thoroughly tested plan, helping you to continue serving your members, even when… Read more »

Dec 1, 2020

Is Your Credit Union Looking to Review Cybersecurity Compliance?

Is Your Credit Union Looking to Review Cybersecurity Compliance?

October is national cybersecurity awareness month!  While a robust cybersecurity plan is integral to the year-round business functions of financial institutions across the country, this month presents additional opportunities to re-evaluate your current program and consider changes you can implement to strengthen your security posture. AdvantageCIO offers a Cybersecurity Compliance Bundle designed specifically to address… Read more »

Oct 23, 2020