Client News provides the information you need to stay current with what’s happening.
You may also want to check out the press release section.
Advantage CIO Presents: Cybersecurity Review and Recommendations
Cybersecurity is a leading concern for CEOs and technology teams responsible for safeguarding member data. The landscape of the financial industry changes on a near constant basis and new emerging threats can lead to the disruption of business, harm to your reputation and financial risk. Join Advantage CIO’s senior consultants as they review tips on… Read more »
Need to Clean Up Your AnswerBook Contacts?
Has your credit union recently reviewed your current users in AnswerBook? Has your credit union ensured all contact information is up-to-date? To obtain a list of your current users in AnswerBook, click below and submit a request to our CSR team today. Click Here to Get Started
Video of the Week: Using the Rate Inquiry Tool to View Certificate Rates
Using the Rate Inquiry Tool to View Certificate Rates Need a quick way to show your staff how they can use the Rate Inquiry tool to find the latest dividend rates for certificate products? Refer them to this video, which has been viewed 1,841 times! Play Video Check out our entire collection of video tutorials in… Read more »
September Owner’s Voice Voting is Live!
September’s new voting posts have been created. Log in to Owner’s Voice and let us hear your voice by voting on these topics! Also, the Owner’s Voice Team has compiled August’s voting data into our Owner’s Voice Voting Report. You can review these, and view the new CU*BASE projects that have been added to the… Read more »
2021 CEO Strategies Replaced with Special Event: What Should be on a CEO’s Radar?
Attention CU*Answers clients: Our 2021 CEO Strategies event, which was originally scheduled for November, has been cancelled. We will not be rescheduling this as an in-person event for 2021. We will, however, be hosting a special online event on Tuesday, November 9: “What Should be on a CEO’s Radar?” See our website for details on… Read more »
Rollover Event This Weekend – Updates to be Posted on CU*BASE Alerts Page
Don’t forget: this weekend, we will be testing our ability to redirect CU*BASE core-processing from our production data center to our high-availability (HA) data center. The rollover will begin at 3:00 AM ET on Sunday, September 12th with the rollback scheduled for 3:00 AM ET on Sunday, September 26th. During the rollover process, there will… Read more »
Changes to See and Jump Functionality in the New Online Banking
This summer, we will be debuting a completely new look-and-feel and user experience for It’s Me 247 desktop and mobile web banking! This new version of online banking combines both the desktop and mobile versions into a single design that works on every device, whether you are using your phone, tablet or home computer! This… Read more »
Don’t Forget to Sign up for the October Cooperative Campaign!
Sign up for the October Cooperative Campaign! Online Banking Services $250.00 Let your members know that they can have quick and easy access to their accounts with your convenient mobile app! Various CU*Answers teams, including Marketing, Web Services, and the Internet Retailer Support Center (IRSC), will work with you to execute the campaign to different… Read more »
Maintenance Period Scheduled for September 18 & 19, During Upcoming HA Rollover
As previously announced, CU*Answers will be performing our next high-availability (HA) rollover from Sunday, September 12th to Sunday, September 26th. A two-week HA rollover has been scheduled so that network maintenance can be performed at the primary data center without impacting CU*BASE. *Please note that Custom Training Edition (CTE) services will not be available during… Read more »
Pull Up a Seat for a Learning Café Session
Account-to-Account (A2A) transfers allow for transfers between credit union accounts and accounts at other institutions. Your members can initiate transfers from It’s Me 247 online banking or credit union employees can use CU*BASE Phone Operator to assist with this. During our upcoming Learning Café session, Client Services Account Executives will discuss the configuration of the… Read more »
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Mobile App 5.0 is Now Available!
Mobile App 5.0 presents a complete redesign and updated look to the CU*Answers mobile app. With Mobile App 5.0, members can personalize their accounts, take advantage of a refreshed navigation, a new accounts dashboard, a new RDC process, and much more!
2019-2020 CU*Answers Report to Owners
For 50 years, CU*Answers has been driven to be a forward-thinking organization, always pushing toward the next thing we should be doing, the next horizon, the next challenge to overcome, the next opportunity to harvest. Looking backwards too… Read the Report to Owners
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