A Note From the Help Desk: EBN/VPN Router Upgrade

A Note From the Help Desk: EBN/VPN Router Upgrade

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS EBN/VPN Router Upgrade What Are We Doing? We will be upgrading our EBN firewall that facilitates connectivity to CU*Answers resources. Why Are We Doing It? We are performing this upgrade in order to increase capacity and maintain an inventory of supported elements within our network. When Are We Doing… Read more »

Jul 19, 2018

A Note From the Help Desk: SonicWALL Global Management System Maintenance

A Note From the Help Desk: SonicWALL Global Management System Maintenance

ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We are applying a patch to SonicWALL Global Management System 8.4. Why We Are Doing It? We are performing the upgrade to stay current with vendor releases. When We Are Doing It? The upgrade will be deployed on Monday, July… Read more »

Jul 2, 2018

A Note From the Help Desk: HA Redundancy

A Note From the Help Desk: HA Redundancy

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS HA Redundancy   What Are We Doing? CU*Answers Network Services will begin modifying network configurations in the Yankton, SD/High Availability datacenter, as well as on your CU*Answers managed router to accommodate the new redundant connection. Why Are We Doing This? In CU*Answers’ ongoing efforts to build resiliency and redundancy… Read more »

Jun 12, 2018

A Note From the Help Desk: Planned Network Maintenance

A Note From the Help Desk: Planned Network Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Planned Network Maintenance   What Are We Doing? Over the next several months, CU*Answers Network Services will be performing planned maintenance on the connection between our credit unions and our data centers. Why Are We Doing This? This maintenance is necessary to accommodate projected network growth and capacity.  Specifically,… Read more »

Jun 11, 2018

A Note From the Help Desk: Managed Services Firewall Replacement

A Note From the Help Desk: Managed Services Firewall Replacement

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Managed Services Firewall Replacement Network Services will be replacing the managed services firewall on Sunday, June 24, from 12:00 PM to 3:00 PM ET.  During this time, firewalls will be offline in the SonicWALL Global Management System and data collection will be impacted.  No syslog data will be collected… Read more »

Jun 8, 2018

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

FINAL REMINDER – A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 29, 2018

The Deadline is Approaching! A Note From the Help Desk: Configuration Changes for iSweep

The Deadline is Approaching!  A Note From the Help Desk: Configuration Changes for iSweep

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Configuration Changes for iSweep Microsoft has released the an update that  no longer allows a user to connect to a remote share by using guest credentials by default, even if the remote server requests guest credentials. CU*Answers Network Services has determined that this update causes Windows 10 workstations to… Read more »

May 17, 2018

View the Network Services Solutions Available on the CU*Answers Store Today!

View the Network Services Solutions Available on the CU*Answers Store Today!

CU*Answers Network Services announces a NEW and FASTER way to order hardware and services in our online store! If you are looking to update your branch’s printers, scanners, signature capture devices, or other hardware, or if you are interested in any of our Managed Services, these are now available for quick and easy online ordering… Read more »

May 10, 2018