ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Reminders from Network Services RMM Agent If you have not already done so, please check to see if the RMM Agent icon is visible in your taskbar or system tray (lower right corner of your Windows desktop). The agent needs to be present to ensure we can provide remote… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Router Firmware Update Cisco has released a firmware update to improve the security and stability of their routers. CU*Answers Network Services will begin installing this update across our managed client network starting Monday August 7th through Friday August 11th, until all client routers have been updated. We will be… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Last month, we alerted you about the ransomware known as WannaCry (WannaCrypt0r). Today, a new form of malware known as Petya is circling the internet. Petya uses the same vulnerability as WannaCry, known as Eternal Blue, that was previously patched by Microsoft in March 2017. Petya is considered worse… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Administrator Account Maintenance Attention Network Services Managed Clients: On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers. As a result, the administrator account password on some Windows servers may have changed. We apologize for any inconvenience this may… Read more »
Need help from the CU*Answers Network Services team? Use the 5 W’s To Help Network Services Help You! Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Network Services RMM System Upgrade What Are We Doing? Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4 Why Are We Doing It? Version 9.4 of the RMM system brings some exciting new features: new look and feel, Live Connect 2.0,… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS By now you may have heard about the massive ransomware attack that began on Friday and potentially affected tens of thousands of computers in 100 or more countries. The media was quick to report the story, as well as news of the young security researcher that helped slow the… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Changing our Microsoft Patching Strategy What Are We Doing? Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system. As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the… Read more »
Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »
Credit Union CEOs – you’re invited to this year’s CEO Strategies event! Join us for a Collaboration Workshop, CEO School, and a CEO roundtable, as well as informal networking events. Register Today!
Do today’s members engage with your institutions on a 24/7 basis? Should we offer auto-transfers or process delinquencies 7 days a week? Should we have 7 cycles of reports per week?
Join us for a Focus Group on Wednesday, September 13, and engage in discussion… Register Today!
CU*Answers is offering another year of Boot Camps and Executive Study Groups for credit union executives! Whether you are a returning Boot Camper, or a new participant we are offering new and exciting courses that will help engage you as owners.
Over the course of a year, participants will have the a hands-on experience working with CUSO insiders on the roadmaps… Discover More
