ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Last month, we alerted you about the ransomware known as WannaCry (WannaCrypt0r). Today, a new form of malware known as Petya is circling the internet. Petya uses the same vulnerability as WannaCry, known as Eternal Blue, that was previously patched by Microsoft in March 2017. Petya is considered worse… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Administrator Account Maintenance Attention Network Services Managed Clients: On 6/13/2017, during routine account maintenance for managed clients, a process was inadvertently run on an incorrect group of Windows servers. As a result, the administrator account password on some Windows servers may have changed. We apologize for any inconvenience this may… Read more »
Need help from the CU*Answers Network Services team? Use the 5 W’s To Help Network Services Help You! Launching a new product, service, or initiative? Have an issue that requires assistance? Help us help you! Whether it’s making sure the right people have access to the appropriate resources or ensuring teams can connect to the new services… Read more »
ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Network Services RMM System Upgrade What Are We Doing? Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4 Why Are We Doing It? Version 9.4 of the RMM system brings some exciting new features: new look and feel, Live Connect 2.0,… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS By now you may have heard about the massive ransomware attack that began on Friday and potentially affected tens of thousands of computers in 100 or more countries. The media was quick to report the story, as well as news of the young security researcher that helped slow the… Read more »
ATTENTION NETWORK SERVICES MANAGED CLIENTS Changing our Microsoft Patching Strategy What Are We Doing? Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system. As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the… Read more »
Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »
SSL Certificate Replacement on PROD DON’T FORGET! In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »
SSL Certificate Replacement on PROD DON’T FORGET! In order to ensure continued GOLD access, you must take the following action before Sunday, April 9! Failure to complete this task may result in not being able to sign in to print sessions! The security certificate that verifies prod.cuanswers.com will expire on April 23, but we are… Read more »
Thank you to Amanda Kissner and everyone at Wakota Federal Credit Union for submitting the Best Video Idea for the 2017 Leadership Conference. The video titled “It’s a Cooperative Thing” followed the theme of Leadership 2017 and we were so happy to have Wakota’s contribution! Watch the video!
Visit the newly launched Internet Retailer Support Center online store to find out where you can shop, see what other credit unions are doing, customize your options, load your cart, and even pay instantly via a credit card! Take a look!
Congratulations to Troy Clawson and everyone at Allegan CU for winning the 2017 Leadership Conference Best 30-second Spot Video. Watch the video!
