A Note From the Help Desk: Veeam Cloud Connect Maintenance

A Note From the Help Desk: Veeam Cloud Connect Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect on Monday, November 13, from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite backups will resume after maintenance has been completed, and… Read more »

Nov 10, 2017

A Note From the Help Desk: ‘Bad Rabbit’ Ransomware

A Note From the Help Desk: ‘Bad Rabbit’ Ransomware

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS ‘Bad Rabbit’ Ransomware We are receiving reports that a new ransomware attack known as Bad Rabbit is circling the globe.  Currently, it seems to be hammering Russia and eastern Europe, but is expected to spread. The Symantec AV update released today provides detection and protection against this threat.  We… Read more »

Oct 26, 2017

Security Bulletin: “KRACK” Wi-Fi Vulnerability

Security Bulletin: “KRACK” Wi-Fi Vulnerability

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Early this morning a security researcher disclosed several vulnerabilities that affect nearly all Wi-Fi networks.  It is being referred to as “KRACK” in the press. The vulnerability could allow an attacker in proximity of the Wi-Fi network to intercept, alter, or even insert data into legitimate wireless connections.  The… Read more »

Oct 16, 2017

Security Bulletin: Equifax Breach

Security Bulletin: Equifax Breach

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS By now you have heard about the breach at Equifax that exposed the personal information of over 145 million consumers. This Bulletin addresses the technical vulnerability that is believed to be the cause of the Equifax breach, namely the use of unpatched software known as Apache Struts. What is… Read more »

Oct 6, 2017

A Note from the Help Desk: Router Firmware Update

A Note from the Help Desk: Router Firmware Update

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Router Firmware Update   Cisco has released a firmware update to improve the security and stability of their routers.  CU*Answers Network Services will begin installing this update across our managed client network starting Monday August 7th through Friday August 11th, until all client routers have been updated.  We will be… Read more »

Jul 28, 2017

Security Bulletin: Petya

Security Bulletin: Petya

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Last month, we alerted you about the ransomware known as WannaCry (WannaCrypt0r). Today, a new form of malware known as Petya is circling the internet.  Petya uses the same vulnerability as WannaCry, known as Eternal Blue, that was previously patched by Microsoft in March 2017.  Petya is considered worse… Read more »

Jun 27, 2017

A Note from the Help Desk: RMM Database Server Maintenance

A Note from the Help Desk: RMM Database Server Maintenance

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance   What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »

Jun 27, 2017