A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

A Note From the Help Desk: Discontinuation of Support for Serial Receipt Printers

ATTENTION NETWORK SERVICES MANAGED CLIENTS Discontinuation of Support for Serial Receipt Printers   What Are We Doing? CU*Answers is announcing the end of support for serial connected receipt printers.  Sales of logo updates for these kits are no longer available.  We recommend upgrading to new printers, or retrofitting your existing serial printers with USB or… Read more »

Jan 17, 2018

A Note From the Help Desk: Spectre/Meltdown Vulnerability

A Note From the Help Desk: Spectre/Meltdown Vulnerability

ATTENTION NETWORK SERVICES MANAGED CLIENTS Spectre/Meltdown Vulnerability CU*Answers Network Services has been researching the recently announced family of CPU vulnerabilities known as Spectre/Meltdown. We have determined that the most recent security patch released by Microsoft is not yet compatible with Symantec Anti-Virus software.  Because of the incompatibility, we have delayed the installation of the January… Read more »

Jan 10, 2018

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

A Note From the Help Desk: Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect and Kaseya Cloud Backup Infrastructure on Wednesday, January 10 from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite… Read more »

Jan 9, 2018

A Note From the Help Desk: Meltdown and Spectre

A Note From the Help Desk: Meltdown and Spectre

Meltdown and Spectre: This Week’s Security Advisory This week, news broke about two vulnerabilities now being referred to by the press as Meltdown and Spectre. What is Meltdown and Spectre? These are hardware vulnerabilities that affect many different types of devices. Meltdown affects nearly all devices with Intel CPUs, and Spectre affects nearly all modern CPUs… Read more »

Jan 5, 2018

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »

Dec 19, 2017

Security Bulletin: “ROBOT” Security Vulnerability

Security Bulletin: “ROBOT” Security Vulnerability

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS On Wednesday, 12/12/17 a group of security researchers discovered that a 19 year old security vulnerability in the RSA encryption protocol, previously thought to be fixed, was actually still broken, leaving many Internet web sites including giants such as Facebook and Paypal vulnerable. This resurrected vulnerability is being referred… Read more »

Dec 15, 2017

A Note From the Help Desk: Veeam Cloud Connect Maintenance

A Note From the Help Desk: Veeam Cloud Connect Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect on Thursday, November 30, from 12:00 PM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite backups will resume after maintenance has been completed, and… Read more »

Nov 29, 2017

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

YOUR ATTENTION REQUIRED: Enhanced Security coming to CU*Spy Reports!

What Are We Doing? On 3/13/2018 CU*Answers will be implementing enhanced network security for the CU*Spy reports server.  The enhanced security adds public IP address whitelisting to strengthen existing single sign on authentication from CU*BASE and to help prevent unauthorized access. What Does This Mean? After 3/13/2018, a combination of the single sign on from… Read more »

Nov 27, 2017

A Note From the Help Desk: Veeam Cloud Connect Maintenance

A Note From the Help Desk: Veeam Cloud Connect Maintenance

ATTENTION NETWORK SERVICES VEEAM CLIENTS Veeam Cloud Connect Maintenance Network Services will be performing internal maintenance on the Veeam Cloud Connect on Monday, November 13, from 8:00 AM to 4:00 PM ET.  Offsite backups will be paused for the duration of the maintenance window.  Client offsite backups will resume after maintenance has been completed, and… Read more »

Nov 10, 2017