A Note from the Help Desk: Router Firmware Update

A Note from the Help Desk: Router Firmware Update

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Router Firmware Update   Cisco has released a firmware update to improve the security and stability of their routers.  CU*Answers Network Services will begin installing this update across our managed client network starting Monday August 7th through Friday August 11th, until all client routers have been updated.  We will be… Read more »

Jul 28, 2017

Security Bulletin: Petya

Security Bulletin: Petya

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Last month, we alerted you about the ransomware known as WannaCry (WannaCrypt0r). Today, a new form of malware known as Petya is circling the internet.  Petya uses the same vulnerability as WannaCry, known as Eternal Blue, that was previously patched by Microsoft in March 2017.  Petya is considered worse… Read more »

Jun 27, 2017

A Note from the Help Desk: RMM Database Server Maintenance

A Note from the Help Desk: RMM Database Server Maintenance

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS RMM Database Server Maintenance   What Are We Doing? On Wednesday, June 28, from 11:00 PM through 4:00 AM ET, we will be performing maintenance on the Remote Monitoring and Management Database Server. Why Are We Doing It? We are performing this maintenance in order to resolve an issue with… Read more »

Jun 27, 2017

A Note from the Help Desk: Network Services RMM System Upgrade

A Note from the Help Desk: Network Services RMM System Upgrade

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Network Services RMM System Upgrade   What Are We Doing? Network Services will be upgrading the Remote Monitoring and Management system from version 9.3 to version 9.4 Why Are We Doing It? Version 9.4 of the RMM system brings some exciting new features:  new look and feel, Live Connect 2.0,… Read more »

Jun 5, 2017

Security Bulletin: WannaCry Ransomware

Security Bulletin: WannaCry Ransomware

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS By now you may have heard about the massive ransomware attack that began on Friday and potentially affected tens of thousands of computers in 100 or more countries.  The media was quick to report the story, as well as news of the young security researcher that helped slow the… Read more »

May 15, 2017

A Note From the Help Desk: Changing our Microsoft Patching Strategy

A Note From the Help Desk: Changing our Microsoft Patching Strategy

ATTENTION NETWORK SERVICES MANAGED CLIENTS Changing our Microsoft Patching Strategy   What Are We Doing? Network Services will be adjusting the deployment schedule for workstation Microsoft patches/updates through the remote monitoring and management system.  As a client, your workstations will now receive Microsoft patches/updates starting on the second Thursday of the month, instead of on the… Read more »

Apr 11, 2017

Don’t Forget – Changes Coming to Online Banking Security

Don’t Forget – Changes Coming to Online Banking Security

Enhancements to Online Banking Security Coming Tuesday, April 11th As part of CU*Answers’ ongoing commitment to strong security for online banking, CU*Answers will be making changes to the encryption used to protect member sessions. On 4/11 we will be disabling weaker forms of SSL encryption, including “3DES.” This will prevent member web browsers from using… Read more »

Apr 10, 2017