At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
CU*Answers Network Services has been tracking two significant Microsoft vulnerabilities published yesterday and how to remediate them. Due to the scope and severity of the issues, the US government has taken the rare step of also publishing alerts for these vulnerabilities through US-CERT and the Department of Homeland Security. About the Vulnerabilities: The first vulnerability… Read more »
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? We will be performing an upgrade to our SonicWall Global Management System (SGMS). Why Are We Doing This? We are performing this upgrade to maintain support for the environment. When Are We Doing This? This upgrade will be performed on… Read more »
At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs. When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS SonicWALL Global Management System Maintenance What Are We Doing? CU*Answers Network Services will be upgrading our SonicWALL Global Management System from version 8.6 to version 8.7. Why Are We Doing This? We are performing this upgrade to improve the reliability of our client firewall backups. When Are We Doing… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software. In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS What Are We Doing? CU*Answers Network Services will be updating your Anti-Virus software. In place of Symnatec, we are moving to Trend Micro’s Worry-Free Business Security Services, and we would like to prepare you for what you can expect. The removal of the Symnatec Anti-Virus solution and the installation… Read more »
ATTENTION NETWORK SERVICES FIREWALL MANAGEMENT CLIENTS Do You Know How Your Firewall is Set Up? As part of your ongoing technology oversight, we encourage you to meet with us and review your firewall configuration on an annual basis. Given the increased and continued focus on cybersecurity for credit unions, we’d like to help you learn… Read more »
ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS Firewall Management System Maintenance What Are We Doing? We will be performing maintenance on our firewall management system (https://sgms.cuanswers.com). When Are We Doing This? We will be performing maintenance from 6:00 PM to 7:00 PM ET on Thursday, February 28. Why Are We Doing It? We are performing this… Read more »
The Network Services team is pleased to announce that we will be offering extended hours to provide additional support to our client credit unions west of the Eastern Time Zone! Beginning Tuesday, January 15, Network Services will be expanding our queue coverage from 7:30 AM ET until midnight. Then, from midnight until 7:30 AM ET,… Read more »
Members have the ability to access their tax statements online via It’s Me 247, just like they do with regular member statements. The CU*Answers Imaging Solutions team can put your member forms online, as well as make them available to staff in CU*BASE.
Credit unions will work with IRSC and create custom online forms to be listed from your credit union website, mobile app, or from a banner within It’s Me 247 desktop, as well as It’s Me 247 Mobile Web. Learn More
The experienced Business Continuity team at CU*Answers can help you design and implement an ongoing awareness and training program that prepares your staff to promptly and effectively respond to unexpected disruptive events.
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