Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t Snooze on the Client Access and LegaSuite Upgrades!

Don’t forget to complete the necessary upgrades to IBM iAccess and LegaSuite!  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to be applied to all of your CU*BASE workstations, and must be completed by November 11, 2018.  Don’t wait –… Read more »

Sep 13, 2018

A Note From the Help Desk: Microsoft September Security Update Notice

A Note From the Help Desk: Microsoft September Security Update Notice

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Microsoft September Security Update Notice After reviewing the September Microsoft patches, Network Services has decided to delay the application of Microsoft update KB4457144 for Windows Server 2008 R2 and Windows 7 only, on our Complete Care customer’s systems.  Other operating system versions will still be updated according to our… Read more »

Sep 12, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, September 12, at 12:01 AM… Read more »

Sep 5, 2018

Remember to Complete Your Client Access & LegaSuite Upgrades!

Remember to Complete Your Client Access & LegaSuite Upgrades!

We know that the summer months can be busy, but don’t forget to complete your upgrades for IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These new versions are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need to… Read more »

Aug 29, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality. When Are We Doing This? This upgrade is scheduled for Wednesday, September 5, at 12:01 AM… Read more »

Aug 24, 2018

Apply Client Access and LegaSuite Updates to Your CU*BASE Workstations

Apply Client Access and LegaSuite Updates to Your CU*BASE Workstations

It’s time to apply upgrades to two critical software programs installed on all of your CU*BASE workstations: IBM iAccess (used for print sessions) and LegaSuite (the client software that runs CU*BASE GOLD).  These updates are required for all CU*Answers clients, in order to keep workstations up to date with currently-supported software.  The updates will need… Read more »

Aug 14, 2018

A Note From the Help Desk: Complete Care Billing Changes

A Note From the Help Desk: Complete Care Billing Changes

ATTENTION NETWORK SERVICES COMPLETE CARE CLIENTS Complete Care Billing Changes Starting this month, Network Services will be making some changes to the managed technology services billing codes that appear on your invoice.  We are implementing these changes in order to reduce the tax liability for the services we provide to you. Instead of seeing the… Read more »

Aug 9, 2018

A Note From the Help Desk: GoAnywhere Maintenance

A Note From the Help Desk: GoAnywhere Maintenance

ATTENTION ONLINE AND SELF-PROCESSING CREDIT UNIONS GoAnywhere Maintenance What Are We Doing? We will be upgrading our GoAnywhere ‘Data on the Move’ server. Why Are We Doing It? We are performing improvements to our network in order to improve system reliability and functionality.  Specifically, this will improve High Availability (HA) capabilities, and will allow us… Read more »

Aug 8, 2018