Learn All About AnswerBook with Our 9 NEW Videos!

Learn All About AnswerBook with Our 9 NEW Videos!

CU*Answers is excited to announce 9 NEW videos highlighting AnswerBook and the ways your credit union can utilize different features! Have new employees who are not familiar with AnswerBook?  Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate… Read more »

Jul 22, 2020

Check Out the CU*BASE 20.07 Release Resource Companion

Check Out the CU*BASE 20.07 Release Resource Companion

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each.  Follow the link below to review the 20.07 Release Resource Companion – inside you will find key items related to the 20.07 Release including: New videos for 1Click Offers and Flex Loans… Read more »

Jul 17, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 15, 2020

Check Out the CU*BASE 20.04 Release Resource Companion

Check Out the CU*BASE 20.04 Release Resource Companion

Introducing the CU*BASE Release Resource Companion!  Starting with the 20.04 Release of CU*BASE and for each major release going forward, we will be publishing a companion document that includes links to relevant resources and major updates to our core software, with brief summaries of each. Follow the link below to review the 20.04 Release Resource… Read more »

May 5, 2020

Presenting Training Opportunities from Your Friends in Client Services and Education

Presenting Training Opportunities from Your Friends in Client Services and Education

Is your credit union looking to engage with new education and training opportunities?  We’ve compiled a selection of resources offered by the CU*Answers Client Services and Education Team which can help your employees become more familiar with CU*BASE tools, software and processes.  These resources are FREE of charge with many opportunities available via a stable… Read more »

Apr 17, 2020

Tips from Earnings Edge: ACH Processing for Government Stimulus Checks

Tips from Earnings Edge: ACH Processing for Government Stimulus Checks

As government stimulus checks have started reaching member accounts, your credit union may have questions about how ACH processing and balancing are affected.  Earnings Edge has compiled a list of inquiries and recommendations, with links to additional information/resources.  Follow the link below to view the PDF. View the PDF Additionally, the IRS is using the… Read more »

Apr 17, 2020

Presenting More Ideas for Loan Relief Solutions from Your Friends at Lender*VP

Presenting More Ideas for Loan Relief Solutions from Your Friends at Lender*VP

Are your members looking for more loan relief solutions?  Below, you will find step-by-step information on how you can adjust a 360-day or 365-day interest calc-type loan from a normal principal, interest and escrow (PITI) payment into an escrow only payment for a limited period.  This includes the removal of all but one dollar of… Read more »

Apr 14, 2020

We’re Here When You Need Us – Client Services and Network Services

We’re Here When You Need Us – Client Services and Network Services

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual, and… Read more »

Apr 14, 2020

Tips from Earnings Edge: Common Inquiries on Providing Financial Relief to Members

Tips from Earnings Edge: Common Inquiries on Providing Financial Relief to Members

Over the past couple of weeks, many credit unions have inquired about how they can reduce or eliminate fees for a temporary period of time, as a means to provide their members with financial relief in the current climate.  Earnings Edge has compiled a list of eight of the most common inquiries we’ve received, with… Read more »

Apr 3, 2020