Presenting CU*BASE Custom Training Edition from Your Friends in Client Services and Education

Presenting CU*BASE Custom Training Edition from Your Friends in Client Services and Education

CU*BASE Custom Training Edition offers your team a safe environment to practice using CU*BASE tools, learn new skills and experiment with new features without any potential harm to your live member data.  Because this data is a copy of your actual files, both the product configurations and member accounts will be familiar to your staff… Read more »

Oct 16, 2020

Don’t Forget to Update Your Contact Info – 2021 Education Catalogs are Coming Soon!

Don’t Forget to Update Your Contact Info – 2021 Education Catalogs are Coming Soon!

Keep an eye on your mailbox – we will be sending out copies of the 2021 Education Catalog later this month! Your credit union will receive one copy of the Education Catalog, which will be addressed to the Education Contact listed in your Customer Profile.  Don’t forget: if your Education Contact needs to be updated,… Read more »

Oct 8, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Oct 2, 2020

Learn All About AnswerBook with Our 9 NEW Videos!

Learn All About AnswerBook with Our 9 NEW Videos!

CU*Answers is excited to announce 9 NEW videos highlighting AnswerBook and the ways your credit union can utilize different features! Have new employees who are not familiar with AnswerBook?  Click here to show them an overview video that discusses the benefits of using AnswerBook and details how questions are submitted and passed along to appropriate… Read more »

Jul 22, 2020

Check Out the CU*BASE 20.07 Release Resource Companion

Check Out the CU*BASE 20.07 Release Resource Companion

The CU*BASE Release Resource Companion includes links to relevant resources and the latest updates to our core software, with brief summaries of each.  Follow the link below to review the 20.07 Release Resource Companion – inside you will find key items related to the 20.07 Release including: New videos for 1Click Offers and Flex Loans… Read more »

Jul 17, 2020

Have a question for CU*Answers? Who do you call?

Have a question for CU*Answers?  Who do you call?

At CU*Answers, we know how important it is that your Credit Union gets the appropriate help in order to meet your day-to-day data processing needs.  When you don’t know exactly who to call, we recommend that you get started by reaching out to either the Client Services and Education Team or the Network Services Team…. Read more »

Jul 15, 2020

Check Out the CU*BASE 20.04 Release Resource Companion

Check Out the CU*BASE 20.04 Release Resource Companion

Introducing the CU*BASE Release Resource Companion!  Starting with the 20.04 Release of CU*BASE and for each major release going forward, we will be publishing a companion document that includes links to relevant resources and major updates to our core software, with brief summaries of each. Follow the link below to review the 20.04 Release Resource… Read more »

May 5, 2020

Presenting Training Opportunities from Your Friends in Client Services and Education

Presenting Training Opportunities from Your Friends in Client Services and Education

Is your credit union looking to engage with new education and training opportunities?  We’ve compiled a selection of resources offered by the CU*Answers Client Services and Education Team which can help your employees become more familiar with CU*BASE tools, software and processes.  These resources are FREE of charge with many opportunities available via a stable… Read more »

Apr 17, 2020

Tips from Earnings Edge: ACH Processing for Government Stimulus Checks

Tips from Earnings Edge: ACH Processing for Government Stimulus Checks

As government stimulus checks have started reaching member accounts, your credit union may have questions about how ACH processing and balancing are affected.  Earnings Edge has compiled a list of inquiries and recommendations, with links to additional information/resources.  Follow the link below to view the PDF. View the PDF Additionally, the IRS is using the… Read more »

Apr 17, 2020