Tape Loads for Prior Month Data Analysis – Now Managed by OpsEngine

If you are looking to evaluate a particular period but do not see the expected data, CU*Answers Operations can assist with loading that month-end tape and re-running the report for you to populate the data for the missing month(s).  When placing your order, please specify the months you wish to have loaded.  The Operations Team has the ability to restore EOM files within 7 years from the current month.

Need to request a month-end tape?  Click the button below to visit the online store!

If you have previously utilized this service, please note that this store page has been relocated to the OpsEngine category.  Moving forward, you will want to use the new URL, accessible via the button below.

Visit the Store

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022