About OpsEngine

What is OpsEngine?

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OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers.

Think about the invisible man for a minute. If you can’t see him, then he’s being what he’s supposed to be. OpsEngine – our production services – are like that. But ask yourself a few quick questions:

What if we turned off the engine?
What if there were suddenly no Operators processing for our clients?
What if no ACH came in this morning?
What if there were no reports to review?

The OpsEngine would suddenly become critical! And it is, every day, by doing all the things we expect the OpsEngine to do. So let’s turn it around and think about all the things the OpsEngine does do, day-in and day-out, 365 days a year:

  • Over a quarter of a million manual transactions handled with an error rate that’s close to zero.
  • Nightly processing for over 150 credit unions, six days a week, in under an hour and half.
  • Over 110,000,000 in ACH transactions processed daily.
  • Archive services
  • System administration
  • In-house processor development and support
  • Monthly statement processing
  • Tax reporting
  • Automation management
  • Production programming and support

The list could go on, but you get the idea.

The OpsEngine is a combination of data center experts, products, and services that help turn business strategy into business execution at the production level effectively, consistently, and securely.

 

Who is OpsEngine?

Primarily, OpsEngine is the Operations Team and the Production Programming Team at CU*Answers Data Center. Today’s processing environment is complex, though, and we work closely with Network Services, the System-i Administration Team, the EFT Team and others.

Why OpsEngine?

We have the strategic plan and the intention to execute your business. From preparation to production, we’ll get your business engine tuned and running smoothly.

Our experts know the data center business and run operations 24/7/365. We will partner with you to provide you with the solutions that will let you succeed in accomplishing your work…

Effectively…

We have the knowledge and experience that will allow you to excel in your business. Whether it comes to handling your daily workload, automating nightly processing or securing sensitive data, we have a complete set of tools that will let you get the job done.

Consistently…

We can provide the training, documentation, and support that will ensure that your business runs smoothly and reliably; and we will be there when you need us to find new solutions as you change and grow your business.

Securely…

In today’s business environment, protecting your data is not just a focus, it’s a requirement. From in-place and backup encryption to site security, from a robust business continuity program to policies and practices that are built for safety, we make it our priority to help protect your data.

What does OpsEngine Offer?

It is a set of experts, a suite of products, and a set of services designed to help turn business strategy into business execution at the production level.

    1. Using OpsEngine Resources to execute for you (data center operations)
    2. Support, training, education and planning opportunities for your data center
    3. Leading edge products to augment and enhance your data center operations

We are upping our game and commitment to the production requirements of our clients. It is the Production Center at CU*Answers focused on making the client data center a business priority.

Updated
October 30, 2018

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Don’t forget: starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day… Read more »

Jun 18, 2021

CU*Answers OpsEngine promotes two leaders

OpsEngine, the operations division of cooperative CUSO CU*Answers, announced that as part of its new vision for the team, two individuals will be moving into new management roles. Jeff Miller is being promoted to AVP of Operations and Business Development, responsible for the oversight and development of the operations management team and strategic planning for […]

Jun 8, 2021

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Don’t forget: starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day… Read more »

May 26, 2021

7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day processing, clients… Read more »

Apr 30, 2021

CU*Answers urges clients to take advantage of RDC-IQ sale while it lasts

CU*Answers credit union clients have been taking advantage a great deal on RDC-IQ, the CU*Answers OpsEngine data center’s real-time remote deposit capture posting solution. “We have worked closely with everyone involved to offer a really great entry point,” says Jeff Miller, Ops Engine Business Development Manager. “We are waiving setup fees entirely and giving away […]

Apr 28, 2021