About OpsEngine

What is OpsEngine?

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OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers.

Think about the invisible man for a minute. If you can’t see him, then he’s being what he’s supposed to be. OpsEngine – our production services – are like that. But ask yourself a few quick questions:

What if we turned off the engine?
What if there were suddenly no Operators processing for our clients?
What if no ACH came in this morning?
What if there were no reports to review?

The OpsEngine would suddenly become critical! And it is, every day, by doing all the things we expect the OpsEngine to do. So let’s turn it around and think about all the things the OpsEngine does do, day-in and day-out, 365 days a year:

  • Over a quarter of a million manual transactions handled with an error rate that’s close to zero.
  • Nightly processing for over 150 credit unions, six days a week, in under an hour and half.
  • Over 110,000,000 in ACH transactions processed daily.
  • Archive services
  • System administration
  • In-house processor development and support
  • Monthly statement processing
  • Tax reporting
  • Automation management
  • Production programming and support

The list could go on, but you get the idea.

The OpsEngine is a combination of data center experts, products, and services that help turn business strategy into business execution at the production level effectively, consistently, and securely.

 

Who is OpsEngine?

Primarily, OpsEngine is the Operations Team and the Production Programming Team at CU*Answers Data Center. Today’s processing environment is complex, though, and we work closely with Network Services, the System-i Administration Team, the EFT Team and others.

Why OpsEngine?

We have the strategic plan and the intention to execute your business. From preparation to production, we’ll get your business engine tuned and running smoothly.

Our experts know the data center business and run operations 24/7/365. We will partner with you to provide you with the solutions that will let you succeed in accomplishing your work…

Effectively…

We have the knowledge and experience that will allow you to excel in your business. Whether it comes to handling your daily workload, automating nightly processing or securing sensitive data, we have a complete set of tools that will let you get the job done.

Consistently…

We can provide the training, documentation, and support that will ensure that your business runs smoothly and reliably; and we will be there when you need us to find new solutions as you change and grow your business.

Securely…

In today’s business environment, protecting your data is not just a focus, it’s a requirement. From in-place and backup encryption to site security, from a robust business continuity program to policies and practices that are built for safety, we make it our priority to help protect your data.

What does OpsEngine Offer?

It is a set of experts, a suite of products, and a set of services designed to help turn business strategy into business execution at the production level.

    1. Using OpsEngine Resources to execute for you (data center operations)
    2. Support, training, education and planning opportunities for your data center
    3. Leading edge products to augment and enhance your data center operations

We are upping our game and commitment to the production requirements of our clients. It is the Production Center at CU*Answers focused on making the client data center a business priority.

Updated
October 30, 2018

CU*Answers business continuity testing completed

OpsEngine, the CU*Answers data center, working in tandem with Yankton, SD partner Site-Four, a data center servicing multiple credit union service organizations, has completed a business continuity test.  The test, the second performed for Site-Four this year, ran from October 11th through October 18th. These events are a part of an active and robust business […]

Oct 23, 2020

CU*Answers Business Continuity testing completed

OpsEngine, the CU*Answers data center, in cooperation with numerous teams at CU*Answers and partner companies, has completed a business continuity test. The test, the second performed this year, ran from September 13th through September 20th. The event included a high availability rollover of the CU*BASE GOLD core data processing platform as well as a continuity […]

Sep 28, 2020

CU*Answers completes CPI process automation project

CU*Answers continues to improve and enhance data center processing and has just completed the rollout of new systems for processing Collateral Protection Insurance (CPI) files for its clients. “This is a scheduled and cyclical process that has been slowly growing over time,” says Todd Underhill, Operations Manager. “As the overhead from this work began to […]

Sep 24, 2020

Changes in CU*BASE architecture paves the way for new application development options

CU*Answers’ data center group, OpsEngine, has started a new project that will make significant changes in the architecture of CU*BASE, allowing capabilities that were previously limited. Jeffrey Miller, OpsEngine business development manager explains, “One of the great strengths of CU*Answers is its foundation in a collaborative partnership with its owners and other network partners, such […]

Sep 24, 2020

We’re Here When You Need Us – OpsEngine

We’re Here When You Need Us – OpsEngine

Even as headlines change and new information is delivered frequently, CU*Answers is here to support our clients.  We are committed to keeping our daily operations running smooth as usual. OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools and professional services provided by the production division of CU*Answers.  OpsEngine performs the following, day-in and day-out,… Read more »

Jun 24, 2020