About OpsEngine

What is OpsEngine?

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OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers.

Think about the invisible man for a minute. If you can’t see him, then he’s being what he’s supposed to be. OpsEngine – our production services – are like that. But ask yourself a few quick questions:

What if we turned off the engine?
What if there were suddenly no Operators processing for our clients?
What if no ACH came in this morning?
What if there were no reports to review?

The OpsEngine would suddenly become critical! And it is, every day, by doing all the things we expect the OpsEngine to do. So let’s turn it around and think about all the things the OpsEngine does do, day-in and day-out, 365 days a year:

  • Over a quarter of a million manual transactions handled with an error rate that’s close to zero.
  • Nightly processing for over 150 credit unions, six days a week, in under an hour and half.
  • Over 110,000,000 in ACH transactions processed daily.
  • Archive services
  • System administration
  • In-house processor development and support
  • Monthly statement processing
  • Tax reporting
  • Automation management
  • Production programming and support

The list could go on, but you get the idea.

The OpsEngine is a combination of data center experts, products, and services that help turn business strategy into business execution at the production level effectively, consistently, and securely.

 

Who is OpsEngine?

Primarily, OpsEngine is the Operations Team and the Production Programming Team at CU*Answers Data Center. Today’s processing environment is complex, though, and we work closely with Network Services, the System-i Administration Team, the EFT Team and others.

Why OpsEngine?

We have the strategic plan and the intention to execute your business. From preparation to production, we’ll get your business engine tuned and running smoothly.

Our experts know the data center business and run operations 24/7/365. We will partner with you to provide you with the solutions that will let you succeed in accomplishing your work…

Effectively…

We have the knowledge and experience that will allow you to excel in your business. Whether it comes to handling your daily workload, automating nightly processing or securing sensitive data, we have a complete set of tools that will let you get the job done.

Consistently…

We can provide the training, documentation, and support that will ensure that your business runs smoothly and reliably; and we will be there when you need us to find new solutions as you change and grow your business.

Securely…

In today’s business environment, protecting your data is not just a focus, it’s a requirement. From in-place and backup encryption to site security, from a robust business continuity program to policies and practices that are built for safety, we make it our priority to help protect your data.

What does OpsEngine Offer?

It is a set of experts, a suite of products, and a set of services designed to help turn business strategy into business execution at the production level.

    1. Using OpsEngine Resources to execute for you (data center operations)
    2. Support, training, education and planning opportunities for your data center
    3. Leading edge products to augment and enhance your data center operations

We are upping our game and commitment to the production requirements of our clients. It is the Production Center at CU*Answers focused on making the client data center a business priority.

Updated
October 30, 2018

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021