Self-Processors

An IBM iSeries Box

Welcome to CU*Answers section on our website dedicated to our Self-Processors. We created these pages to bring all of the information together that we think would be good for a self-processing Credit Unions to know. As you take the time to look through each page you may recognize that some of the general information is to be found on other pages. You will also find information that will help you manage your technology and operations center. These pages will help you with some best practices to maintain your network, PC’s and operating systems. Also, if you look under the Managing your operations link you can find suggestions on running your Operations center.

We like to think of our Operations Center as the heart of CU*Answers. You, just like us, will have your own Operations Center and will be responsible for running your daily, monthly, and yearly run tasks. Check out our links to learn more to help your Credit Union reach its potential.

Production

Use the OpsEngine to help power your data center. Leverage our expertise and know-how to help your business thrive: let the OpsEngine production center team assist you in your daily operations. OpsEngine can help run your back-office data center processing, assist with ACH, and more. We’re here 24/7 so you don’t have to be, and we have the knowledge and tools to run your operations effectively, consistently, and securely.

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Tools

Leading edge products to augment and enhance your data center operations – to get work done, maintain and secure your system, the OpsEngine has what you need to help your production center run effectively and securely, a must in today’s complex processing environment.

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Services

Call on OpsEngine to provide support, training, education and planning opportunities for your data center. From system and automation support to hands-on, how-to training, the OpsEngine team has the experience and expertise based on years of production and a large and varied scope of operations that you can leverage to move your business plans forward.

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2014 Self Processor Summit

Every two years, we take the opportunity to sit down as an assembly of data center operators and talk shop about upcoming directions and plans, issues that concern the production side of the business, and share ideas and get input from the people that are involved in operations across the CU*Asterisk network community. This year’s summit was a great success and work is already underway based on some of the insights and suggestions shared at the meeting. Click the “ReadMore” button below for a copy of the slide presentation from the conference.

Self Processor Summit 2014 slide show

Working with CU*Answers

Learn more about our Leadership Team, CUSO Partners and who to contact if you have questions

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Core Products

Learn more about the Features of our Flagship Product CU*Base Gold.

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Complimentary Products

Does your Credit Union have everything that it needs? Review our line of Complimentary Products and how they can benefit your Credit Union.

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Training and Education

The backbone of every good company is a well trained staff. Keep your staff up to date and check out the many opportunities to learn about knowledgeable

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Managing Your Technology

Find many Best Practices and developing ideas that will aid in Managing your Technology

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Core Data Processing

The CU*BASE system combines the processing power of a proven, feature-rich application with business logic.

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In-House Strategy

The solution for In-House processors of any size is our CU*BASE Member Processing System.

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Updated
November 3, 2014

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021