Self-Processors

An IBM iSeries Box

Welcome to CU*Answers section on our website dedicated to our Self-Processors. We created these pages to bring all of the information together that we think would be good for a self-processing Credit Unions to know. As you take the time to look through each page you may recognize that some of the general information is to be found on other pages. You will also find information that will help you manage your technology and operations center. These pages will help you with some best practices to maintain your network, PC’s and operating systems. Also, if you look under the Managing your operations link you can find suggestions on running your Operations center.

We like to think of our Operations Center as the heart of CU*Answers. You, just like us, will have your own Operations Center and will be responsible for running your daily, monthly, and yearly run tasks. Check out our links to learn more to help your Credit Union reach its potential.

Production

Use the OpsEngine to help power your data center. Leverage our expertise and know-how to help your business thrive: let the OpsEngine production center team assist you in your daily operations. OpsEngine can help run your back-office data center processing, assist with ACH, and more. We’re here 24/7 so you don’t have to be, and we have the knowledge and tools to run your operations effectively, consistently, and securely.

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Tools

Leading edge products to augment and enhance your data center operations – to get work done, maintain and secure your system, the OpsEngine has what you need to help your production center run effectively and securely, a must in today’s complex processing environment.

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Services

Call on OpsEngine to provide support, training, education and planning opportunities for your data center. From system and automation support to hands-on, how-to training, the OpsEngine team has the experience and expertise based on years of production and a large and varied scope of operations that you can leverage to move your business plans forward.

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2014 Self Processor Summit

Every two years, we take the opportunity to sit down as an assembly of data center operators and talk shop about upcoming directions and plans, issues that concern the production side of the business, and share ideas and get input from the people that are involved in operations across the CU*Asterisk network community. This year’s summit was a great success and work is already underway based on some of the insights and suggestions shared at the meeting. Click the “ReadMore” button below for a copy of the slide presentation from the conference.

Self Processor Summit 2014 slide show

Working with CU*Answers

Learn more about our Leadership Team, CUSO Partners and who to contact if you have questions

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Core Products

Learn more about the Features of our Flagship Product CU*Base Gold.

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Complimentary Products

Does your Credit Union have everything that it needs? Review our line of Complimentary Products and how they can benefit your Credit Union.

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Training and Education

The backbone of every good company is a well trained staff. Keep your staff up to date and check out the many opportunities to learn about knowledgeable

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Managing Your Technology

Find many Best Practices and developing ideas that will aid in Managing your Technology

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Core Data Processing

The CU*BASE system combines the processing power of a proven, feature-rich application with business logic.

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In-House Strategy

The solution for In-House processors of any size is our CU*BASE Member Processing System.

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Updated
November 3, 2014

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We have begun implementing one of these projects, a new process we’re calling (at least… Read more »

Nov 26, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: You’ve been selected…and we need your help! As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We’re now ready to begin implementing one of… Read more »

Nov 13, 2018

OpsEngine Operator Steve Stouten completes certification

Steve Stouten, a member of the OpsEngine data center Operations team since 2010, has just completed automation certifications as part of ongoing training requirements for CU*Answers. Mr. Stouten is a part of the night processing team and has had extensive experience working with the various OpsEngine automation systems and applications. Operations Manager Todd Underhill said: […]

Sep 10, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018

Don’t Forget: Phase Three of Same-Day ACH Processing is Coming Soon!

Don’t Forget: Phase Three of Same-Day ACH Processing is Coming Soon!

On March 16, 2018, the third (and final) phase of the NACHA Same-Day ACH rules will go into effect.  See this recipe in the Kitchen (https://www.cuanswers.com/resources/kitchen/same-day-ach/). Phase 3 of Same-Day ACH requires that the same-day credits must be posted by 5:00 PM your time.  The final same-day item FRB file must be available to us… Read more »

Mar 9, 2018