Support, training, education and planning opportunities for your data center

i-Plan

With i-Plan you will receive a comprehensive support plan for your IBM-i core system. Stay up to date on OS upgrades and PTFs. Let us be your partner and help you handle system maintenance. We can even take over data replication monitoring and management. Make sure your system is in top shape to handle your daily business – contact us about i-Plan today!

Automation Support

Even when you automate processes, you can’t just set it and forget it – you need to make changes from time to time and make sure that your automated processes are in tune with your daily work plan. We can provide all the “under-the-hood” support and upkeep for your automation suite.

Let us handle configuration changes and application updates, job and resource monitor maintenance, and upkeep on calendars, date objects, license updates, and all the support tasks that will keep your automation running smoothly and effectively.

Production Programming Services

Sometimes you just have to do things your own way; that’s where customized process programming comes in. Adapt CU*BASE GOLD processes and other custom jobs to automation, change a process to fit your environment, or respond quickly to program issues caused by changes in your operating environment.

Processing Audit / Workflow Review

Have you ever wondered if you are working as effectively as you should be? What standards and best practices should you be using?

Engage our experts – we’ll review your processes and data center operation and look at process, security, recovery strategy, and perform a policy review. We can help you dial in and document your data center.

Backup Assessment

If you had to recreate your entire system form backups, could you do it? Replication systems are an important part of your business continuity strategy; but remember that errors can be replicated instantly as well. When that happens, or when there is a disaster, you  need to be able to get your business back!

We can do a complete review of your backup and data recovery processes, review your documentation, and make media cycle recommendations. Get with us today and make sure you are set to go when you most need to be.

OpsEngine Training

The OpsEngine, the Production Center at CU*Answers, is available to provide onsite or online Operator training – get your operator schooled by our production center professionals. Draw on years of experience, broad expertise, and knowledge of production center best practices.

  • Automation training – how your jobs run, best practices and standards, what’s under the hood
  • ISO Environment Operations
  • CU*BASE Operator Edition training
  • Special Requests
Updated
February 18, 2016

CUSO upgrading core technology using a high availability (HA) strategy

During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core […]

Jun 30, 2022

Data center operations presentation provided to cuasterisk.com network

On April 12, 2022, speakers from CU*Answers were invited to participate in the annual CU*SOUTH Visionary Conference, held this year in Pensacola Beach, FL to share with the audience details about 24/7 data center operations across the CU*BASE platform. Attended by more than 100 credit unions professionals representing financial institutions on the cuasterisk.com network, presentations […]

Apr 28, 2022

System Availability website for core processing published by CU*Answers

On April 4, 2022, CU*Answers published a newly refreshed web page detailing the expectations for CU*BASE® core processing uptime. “Our goal each month is 100% uptime for teller and member facing applications,” states Jim Lawrence, VP of Operations and Business Continuity. “Realistically, even in a 24/7 marketplace, there are specific activities that need to be […]

Apr 6, 2022

CU*Answers conducts a dark data center test as part of their Business Continuity Program

On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the […]

Feb 11, 2022

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021