Support, training, education and planning opportunities for your data center

i-Plan

With i-Plan you will receive a comprehensive support plan for your IBM-i core system. Stay up to date on OS upgrades and PTFs. Let us be your partner and help you handle system maintenance. We can even take over data replication monitoring and management. Make sure your system is in top shape to handle your daily business – contact us about i-Plan today!

Automation Support

Even when you automate processes, you can’t just set it and forget it – you need to make changes from time to time and make sure that your automated processes are in tune with your daily work plan. We can provide all the “under-the-hood” support and upkeep for your automation suite.

Let us handle configuration changes and application updates, job and resource monitor maintenance, and upkeep on calendars, date objects, license updates, and all the support tasks that will keep your automation running smoothly and effectively.

Production Programming Services

Sometimes you just have to do things your own way; that’s where customized process programming comes in. Adapt CU*BASE GOLD processes and other custom jobs to automation, change a process to fit your environment, or respond quickly to program issues caused by changes in your operating environment.

Processing Audit / Workflow Review

Have you ever wondered if you are working as effectively as you should be? What standards and best practices should you be using?

Engage our experts – we’ll review your processes and data center operation and look at process, security, recovery strategy, and perform a policy review. We can help you dial in and document your data center.

Backup Assessment

If you had to recreate your entire system form backups, could you do it? Replication systems are an important part of your business continuity strategy; but remember that errors can be replicated instantly as well. When that happens, or when there is a disaster, you  need to be able to get your business back!

We can do a complete review of your backup and data recovery processes, review your documentation, and make media cycle recommendations. Get with us today and make sure you are set to go when you most need to be.

OpsEngine Training

The OpsEngine, the Production Center at CU*Answers, is available to provide onsite or online Operator training – get your operator schooled by our production center professionals. Draw on years of experience, broad expertise, and knowledge of production center best practices.

  • Automation training – how your jobs run, best practices and standards, what’s under the hood
  • ISO Environment Operations
  • CU*BASE Operator Edition training
  • Special Requests
Updated
February 18, 2016

Core system bare metal recovery test performed by CU*Answers

On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked. […]

Jul 2, 2021

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Don’t forget: starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day… Read more »

Jun 18, 2021

CU*Answers OpsEngine promotes two leaders

OpsEngine, the operations division of cooperative CUSO CU*Answers, announced that as part of its new vision for the team, two individuals will be moving into new management roles. Jeff Miller is being promoted to AVP of Operations and Business Development, responsible for the oversight and development of the operations management team and strategic planning for […]

Jun 8, 2021

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

Reminder: 7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Don’t forget: starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day… Read more »

May 26, 2021

7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

7-Day Processing Goes Live for Your Credit Union Starting 7/1/21!

CU*Answers first began integrating seven-day processing in February of 2019.  At that time, 85% of our network credit unions jumped on board with the new processing schedule.  Starting Thursday, July 1st, 2021, all remaining credit unions that are currently using six-day processing will be migrated over to the seven-day processing schedule. With seven-day processing, clients… Read more »

Apr 30, 2021

CU*Answers urges clients to take advantage of RDC-IQ sale while it lasts

CU*Answers credit union clients have been taking advantage a great deal on RDC-IQ, the CU*Answers OpsEngine data center’s real-time remote deposit capture posting solution. “We have worked closely with everyone involved to offer a really great entry point,” says Jeff Miller, Ops Engine Business Development Manager. “We are waiving setup fees entirely and giving away […]

Apr 28, 2021