Support, training, education and planning opportunities for your data center

i-Plan

With i-Plan you will receive a comprehensive support plan for your IBM-i core system. Stay up to date on OS upgrades and PTFs. Let us be your partner and help you handle system maintenance. We can even take over data replication monitoring and management. Make sure your system is in top shape to handle your daily business – contact us about i-Plan today!

Automation Support

Even when you automate processes, you can’t just set it and forget it – you need to make changes from time to time and make sure that your automated processes are in tune with your daily work plan. We can provide all the “under-the-hood” support and upkeep for your automation suite.

Let us handle configuration changes and application updates, job and resource monitor maintenance, and upkeep on calendars, date objects, license updates, and all the support tasks that will keep your automation running smoothly and effectively.

Production Programming Services

Sometimes you just have to do things your own way; that’s where customized process programming comes in. Adapt CU*BASE GOLD processes and other custom jobs to automation, change a process to fit your environment, or respond quickly to program issues caused by changes in your operating environment.

Processing Audit / Workflow Review

Have you ever wondered if you are working as effectively as you should be? What standards and best practices should you be using?

Engage our experts – we’ll review your processes and data center operation and look at process, security, recovery strategy, and perform a policy review. We can help you dial in and document your data center.

Backup Assessment

If you had to recreate your entire system form backups, could you do it? Replication systems are an important part of your business continuity strategy; but remember that errors can be replicated instantly as well. When that happens, or when there is a disaster, you  need to be able to get your business back!

We can do a complete review of your backup and data recovery processes, review your documentation, and make media cycle recommendations. Get with us today and make sure you are set to go when you most need to be.

OpsEngine Training

The OpsEngine, the Production Center at CU*Answers, is available to provide onsite or online Operator training – get your operator schooled by our production center professionals. Draw on years of experience, broad expertise, and knowledge of production center best practices.

  • Automation training – how your jobs run, best practices and standards, what’s under the hood
  • ISO Environment Operations
  • CU*BASE Operator Edition training
  • Special Requests
Updated
February 18, 2016

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Next Week for Central Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We have begun implementing one of these projects, a new process we’re calling (at least… Read more »

Nov 26, 2018

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

CU*Answers Launching New Controls for Time Zone Processing – Starting Tomorrow with Mountain Time

ATTENTION CREDIT UNIONS THAT RECEIVED THE ASSOCIATED EMAIL: You’ve been selected…and we need your help! As you may remember from the recent Leadership Conference and CEO Strategies events, CU*Answers has been working on some major initiatives related to 7-day business weeks and processing across multiple time zones. We’re now ready to begin implementing one of… Read more »

Nov 13, 2018

OpsEngine Operator Steve Stouten completes certification

Steve Stouten, a member of the OpsEngine data center Operations team since 2010, has just completed automation certifications as part of ongoing training requirements for CU*Answers. Mr. Stouten is a part of the night processing team and has had extensive experience working with the various OpsEngine automation systems and applications. Operations Manager Todd Underhill said: […]

Sep 10, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018

CU*Answers’ OpsEngine improves draft processing

OpsEngine, the operations and data center group that handles daily processing for CU*Answers, has just completed improvements to member draft and corporate draft processing. “Our Programming team reworked the process and we were able to take advantage of automation tools,” said Todd Underhill, OpsEngine operations manager. “This allowed us to cut the processing time for […]

Apr 5, 2018

Don’t Forget: Phase Three of Same-Day ACH Processing is Coming Soon!

Don’t Forget: Phase Three of Same-Day ACH Processing is Coming Soon!

On March 16, 2018, the third (and final) phase of the NACHA Same-Day ACH rules will go into effect.  See this recipe in the Kitchen (https://www.cuanswers.com/resources/kitchen/same-day-ach/). Phase 3 of Same-Day ACH requires that the same-day credits must be posted by 5:00 PM your time.  The final same-day item FRB file must be available to us… Read more »

Mar 9, 2018